HVAC reviews in Gaithersburg, Maryland

recommend. I regret going with them in the first place. save yourself some hassle and find another company to hire.

2.0 Pinesha H. District Heights, MD

3/25/2021

Remodel a Kitchen

This company does not value its customers or honor the warranty on work performed. I hired them to install new flooring in the entry way, bathroom, kitchen and laundry room, install a brand new entry door and storm door, and remodel the kitchen. I spent almost $28,000 with the company to complete the work back in October 2020 and I cannot get them to come back and fix all of the issues. I have been calling, texting and emailing my Project Coordinator, who is also a manager, since the completion of the project. She has scheduled three appointments for the issues to be completed and each time no one showed up. Her response was to accuse me of not being home rather than to apologize, take responsibility and correct the error. My last email was almost 2 months ago and I am still waiting for a response. They hired two different contractors to do the work. One to install the doors and one to do the floors and kitchen remodel. Both were problematic. The door installer had to return on 3 different occasions to fix issues. The job was done so poorly I was offered a concession in exchange for signing off on the job. I have yet to receive the concession. The other contractors completed the work but the company sent no one to do a quality check. Shortly after, I noticed a few minor issues and brought it to their attention. Hence the 3 different appointments where no one showed up. Now that it has been 5 or 6 months, the minor issues have now become bigger problems that will require me to spend more money to fix. DO NOT SPEND ONE DIME WITH THIS COMPANY!!!!! Anyone who does not value you as a customer does not deserve your money.

Mike and Louis (hope I got their names write, my handwriting is terrible) did a great job. I converted my master bathroom from a shower - tub combo to just a shower. Plus, I had new flooring put in. It is small master bathroom and my guest bathroom is larger with a soak in jacuzzi tub. They arrived on time each day and worked a full day. The tile work in the shower is perfect. The flooring is beautiful. There was no damage to my property. Every day when they left, they cleaned up everything. It was like they were not here all day. There was a plumbing issue that needed to be addressed and they took care of it. I thought that might come up and was glad when they told me up front about it. Very professional. I would recommend Sears Home Improvement to anyone wanting to remodel their bathrooms.

My husband and i did a big kitchen renovation and had Sears do the cabinetry. When they were finished it looked beautiful. As time went on year after year we had problems with the cabinets pealing and the hinges locking. We called and had Sears come out many times. The beautiful cabinets we started with were not the cabinets we were continuing to have issues with. This last time was the worst. We called to schedule a service visit which was $100. The technician came out and told us he would have to call the office after viewing the cabinets and hinges. He called the office and was told that Sears doesn't carry these cabinets anymore and that they will call me with a solution. We received a call several weeks later from the service department. We were told that now our cabinets were out of warranty and they could replace our cabinets with new or do a cabinet replacing all at a full cost to us. We were outraged! They were not willing to take care of us at all. We asked that we would like to speak to a supervisor and were told they would call us. We also asked for a refund for the service call since the tech said he couldn't fix our problems. To date nobody has called us.
These cabinets are 10 years old and look like they are triple the age. They are all peeling and coming apart. It is just the 2 of us that live in our house and these cabinets should have never come apart like this.
.Again to date we have never heard from anyone! This has been a terrible company to deal with and we are beyond disappointed. We would never recommend them anyone.
They do not stand by their customers when there is a problem.

We installed two front doors and storm doors we have put off for years and even though it was pricey, they are top quality and will last for the next 70 years I am sure. The process was painless and the installer was top rate. Our house is 74 years old and the door frames are not even, so it involved a lot of work, but we have an airtight house and they look beautiful. I choose the financing so we could get both done, and it will save us the money in the next few years by cutting down on the drafts we used to feel going thru the house each winter. Thanks Sears again for being there for my home.

Very. Satisfied. I was kept informed throughout the project and the renovation was completed professionally at a reasonable price. My kitchen looks great and I'm already receiving compliments on the look.

The salesperson spent two or more hours with me explaining Sears roofing products and installation. I was impressed with the fabric underlay shown to be superior to standard felt. The folks who came out to do the job were highly skilled and courteous (truck was from Angels Home Improvement). I was however, disappointed the crew left a hole in the fascia board (pictured). The crew leader told me before the job that they don't do fascia, but I was still especially disappointed that I had to re-stuff the hole with towels as they took the towels out and left the hole empty. Besides, on a 12K roof, why not just fix the hole? A minor disappointment was the salesperson said the crew had a magnetic wand to clean up nails. Pictured are the first fist full of nails found on the deck after they left. Nails were found all over the place. Finally, the salesperson said a third party inspector would be coming to check the roof after it is done but no one has called to schedule such an inspection in the two weeks since the roof was installed. I'm not sure what good an inspector would do at this point, but I don't like the fact that there seems to be a gap in expectations between sales and production. Nevertheless, the roof looks good and communication with the Sears production team was solid. Update: roof leaked soon after installation. Called and someone came out to tell me it was because I had leaves on my roof. Cleaned up the leaves and the roof still leaked. Guy came out and did roof repairs but left me with $2k in damages inside the house.

After workin with Metro Services, I will not be using anyone else for HVAC. They were extremely communicative, professional, and made sure everything was done correctly. The owner was an absolute pleasure to work with - he always ensured we were getting the best service from his employees, and even came out to help with jobs himself. After our entire system needed replaced and getting several quotes, he easily provided the best cost AND product. Such a pleasure working with them, and HIGHLY recommend them for all of your HVAC needs! Thanks, Nader for being amazing!

When in doubt, call Nate! He is by far the best technician. He is professional, knowledgable and truly cares about his clients. Nate had my AC unit running in under 30 mins. I will definitely refer him to family and friends!

Mike and the Metro HVAC team are great, we have had a service subscription with them for 3 years and have been very pleased with them! Definitely recommend.

Outstanding service from Metro Services HVAC! Especially, from the tech Malachi my mom can’t stop talking about how he really helped her through the process and made everything easy for her to understand. Definitely, will recommend Malachi to fix your units!

I cannot recommend Metro Services HVAC highly enough. My HVAC system had a leak during this summer's heat wave and it was unbearable. Fortunately, Nate came out for an emergency appointment and had the house cool within a few hours. Everyone I dealt with were consummate professionals and made me feel heard, understood and taken care of. An exceptional experience from start to finish and I'm immensely grateful I found them. If you're in search of an honest, reputable company to trust with your HVAC, look no further -- call them.

Metro HVAC has done a great job over the years for me. Mike, Nate and the other employees are always dedicated and take the time to do extra cleaning bc they know about my allergies.

Update: Jan 2026, 5 stars to Mike as well. He came out for the most thorough maintenance. He spent nearly two hours bringing everything up to snuff (I was long overdue), patiently talked me through how to address some inconsistent temperature issues around the house, and talked me through a longer repair, was very sweet to my new kitty, and thoughtfully recommended I sign up for the service plan in order to save money based on the other services I mentioned needing.

Original review:
This post is long overdue. In short, Metro Services HVAC and Nate offer top-notch service, expertise, and professionalism, and I'd highly recommend them.

I first found them during the heat wave of July 2020 when our AC went out and I had a different company out to do repairs. Unfortunately, the repairs didn't do the trick and the other company recommended replacing the whole AC. I wasn't happy with the turnaround time, price, or misogynistic demeanor of the first company, so I sought out a second opinion. Nate came out and impressed me with his professionalism and how clearly he was able to explain everything - without talking down to me. He also offered a better price and a quicker turnaround and had our new AC up & running in no time.

Since then, Nate has taken care of all our HVAC needs and he's impressed us at every turn. And just this week, when we had a plumbing issue, Nate saved the day again. Since Metro Services was booked for a few days when I called the main line, I decided to seek out a different plumbing company. The first company available (James A Wheat & Sons) offered an outrageous quote of $1900 to snake an exterior drain. Immediately, I called Nate and he confirmed that it was highway robbery. He told me as soon as he finished his job, he would find someone to handle the job for a small fraction of price - and he did. I knew in my gut that the quote was ridiculous, but I really appreciate being able to call Nate and getting a no bullshit response. And his willingness to help me troubleshoot on a quick turnaround!

Very professional and up front on price. Nate and his new tech came out to do routine maintenance and stayed for 4 hours to fix an unexpected problem the same day. Highly recommend them.

Mike was fantastic. He fixed my HVAC! He ordered a board and came back to finish the job also added some freon and now I have AC just in time before the weather gets too hot.Yay Mike!!

Joshua was great, very knowledgeable regarding my systems, and provided great recommendations for products that could help with maintaining my systems without it feeling like a sales pitch. My maintenance appointment was quick and easy!

Three years ago two other companies told me it was time to replace my broken HVAC, so I started collecting quotes for new systems. One of the other companies provided an expensive repair that lasted two hours. Nate showed up and told me the wiring was funky and fixed it quickly. He told me that his company should be able to keep the system running for years. I got their maintenance plan and it’s still running perfectly! We’ve been so happy with them. He's looked at other appliances for me too—and provided free consults with accurate advice when it’s worth it or not to repair or replace a washer and garbage disposal. During a heat wave, when my hvac was clogged, he said he could come fix it or teach me to do the simple repair by FaceTime for free. I cannot recommend them enough!

SO thankful for this company! It started with an HVAC emergency call and Nate came to save the day. They were quick, efficient, friendly, quality work and didn’t nickel and dime me. They’re now my go-to forever HVAC company. I’ve never had an experience where I was left with anything but exceptional satisfaction and gratitude

Nate and his team are amazing! More than Reasonable prices, responsible and mantain a great level of customer service. I called to get vents cleaned the week of and they were at my door in the next 2 days. We also use them for our HVAC services, have referred to everyone we know and everyone thanks us for the referral.

Mike was very nice and helpful. He identified and fixed the problem very fast. Highly recommend!

Mike and Joshua came on time, immediately assessed the problem and fixed it on the spot. They were friendly and explained exactly what had happened and how they fixed it. I always appreciate this customer service from the team at Metro Services HVAC, they are the best! Thank you!