HVAC reviews in Gaithersburg, Maryland

I recently had the pleasure of working with Metro Services HVAC, and I cannot speak highly enough about the level of service I received from Nate and his team. From start to finish, their professionalism and commitment to excellence were evident, especially in the work provided by Nate and his team.

I had one HVAC system go out in summer, which was electric. Then 6 months later, the gas system died. Nate came to try to repair and diagnose both systems on multiple occasions, and eventually I had him replace both after a few repairs. In the beginning I pushed him to replace the gas system right away, but he insisted he could keep it running---and he did for another full year! This was above and beyond my expectations, especially since multiple other companies made a grab for money and told me there was no saving the system.

Nate was an absolute standout. His HONESTY and responsiveness were exceptional—he promptly returned my calls and addressed all my questions. In fact, he encouraged questions and appreciated my involvement. I never felt like just another customer; Nate genuinely cared about the quality of service he was providing and building a long-term relationship.

Nate would always quickly diagnose the issues with my HVAC system and provide efficient and cost-effective solutions. It's rare to find someone with such a deep understanding of the technical aspects who truly wants to help the customer and save the customer from spending unnecessary money. Nate's great compassion is also appreciated. He went above and beyond to ensure that I was satisfied with the work and fully understood everything that had been done. He knew how frustrating the situation was from a comfort and a financial standpoint, and he worked with me on both.

If you are in need of HVAC services, I wholeheartedly recommend Metro Services, and specifically Nate, for his outstanding service, professionalism, skill, and genuine care for customers.

Met Nate years ago when he cleaned the airducts in one of my apartment buildings. He gave great service at a very fair price. I've been using him ever since. Whenever I have a problem or emergency he shows up the same day. My AC suddenly stopped working the other day after hours. Nate came out the next day.. luckily it was an easy fix (just a blown fuse). Nate had my System up and running within minutes and then refused to charge me or even accept a tip!!! Who does that anymore in these times!! Now that's Customer Service !!! Thanks Nate

Nate diagnosed my AC issue in minutes and fixed it on the spot. He explained what went wrong and answered my questions in plain language. No upselling, just clear and professional service. I’d call this company again and recommend them to others.

Mike was terrific. On time, inspected my 20 year old Heatpump amd replaced a faulty part that he had on hand. In and out, friendly and fair price. My go to HVAC company.

Mike did a great job, super fast and super friendly. Quickly diagnosed and fixed our AC issue. Reasonable price for same day work.

Our AC was broken and it was 95 degrees today. Daughter had a fever and wife just got dental surgery.

Mike absolutely saved our day!!! Called after 5 and he was here in under 2 hours. Amazing customer service

The technician (owner?), Nate was great. He visited my home in 2 hours after my call to the office in the evening. He said that my outside AC unit motor should be replaced and the lady in the office will call me in 15 min with the quote (of the replacement job) and it will be probably next day afternoon. No phone call in the evening so I called the office in the morning, between 9 and 10. The lady said that she has not checked whether the motor is in the stock yet so will check it then call me back soon. No phone call in 3 hours so I called again; she said that she's still waiting for the stock inquiry response and the replacement can't be scheduled on that day. I said that I'll contact another company to do the job today as I have an overseas travel scheduled on the next day. After 30 min of the phone call, she sent an email with the invoice (for the diagnosis job yesterday) and quote for the replacement job (without schedule), and the document has my name incorrectly. I replied that my name is incorrect so resend the invoice again, and asked whether the replacement can be scheduled today. She immediately replied "No as explained in the previous phone call" and didn't respond to my request to correct my name in the invoice. I was very annoyed, so contacted another company which can come to my home on that day. I replied again that resend the invoice with corrected my name and online link to pay the diagnostic cost. She didn't respond to my request to correct my name again. And just responded that previous email has the link which is not true. Original email has a link to the financing site (WiseTack) which requests my SSN and credit information (including annual income) which I don't need it to pay the diagnostic test fee. Very rude communication from the office (Amy Brengle). BTW, the another company came to my place in 3 hours after my call then fixed the outside AC unit (replaced the motor) within 20 minutes. I'm very happy with the results by the work from the other company, but very unpleasant experiences with the Metro Services HVAC office. I'm still waiting for the office's response to pay the diagnostic cost (with correct my name in the invoice and link to the payment site), but not optimistic about it.
(Update on 7/2) The lady sent an updated invoice with corrected my name and correct link to pay the diagnostic fee on the next morning. However I already sent my personal check to the office address using USPS as I was heading for airport due to the planed business trip on that day.

I have used Metro twice in 3 years. Nate is a no gimmicks guy.
I like his authenticity, quick turnaround time and reasonable pricing.

Had a great experience with this company esp with Pablo. He is great, experienced and is friendly. Recommend to work with this company

Excellent A/C repair service this evening from Mike from Metro Services HVAC: Professional, very clean and polite, could explain every step of the repair process (water leaking), changed the air filter, checked the control panel. My husband and I decided to sign for their twice/year maintenance inspection (Fall and Spring), really worth it! Thank you, Mike! Also Thank you to Carolina and Amy at the office.

Nate and the team at Metro Services HVAC have been wonderful. We had mold in the humidifier attached to our HVAC that leaked and caused mold in one of the HVAC return ducts. We had a mold remediation company that had very strict protocols to avoid contamination. Nate and his team worked in sync with the remediation company to remove the moldy humidifier and return duct and came back a few days later to replace the duct. I'm so grateful to have found them.

Wonderful experience. The system is brand new so I was not expecting any issue. In any case Josh was very professional.

Just had Mike and Josh complete maintenance on our oil burning furnace. They were extremely courteous and competent.

Temps 95+ out there....called quite a few HVAC places this morning - none were available until late this week / early next week. Nate came out late this morning and had diagnosed the condition within a few minutes. A blown capacitor was replaced and the AC is back on. Very happy with the response from this company and their workers.

Nate and Josh worked tirelessly to fix the broken motor on the HVAC at our new house which decided to break on late on a Friday. They found the part and installed it by Saturday afternoon. Thank you!!!

Nate and Jose were great help today! We don’t know what we would have done without Metro services HVAC - our house is cool and feeling wonderful. We are so grateful for their service and will recommend them to everyone.

Mike did a fantastic job repairing my dryer vent and servicing my AC. I hope he’s the technician they send next time as he did great work and was great company too. Thank you Mike!

Nate quickly reacted to an issue we were having and could not have been more professional and courteous. Highly recommend.

During one of the hottest days of the year, my AC unit stopped working. I called Metro Services and had an incredible experience. Mike came out immediately (without having previously scheduled an appointment) and had our unit up and running right away. He provided top notch service and was an extremely nice man. I cannot recommend Mike and his company enough, 10 stars out of 5.

It's 95 degrees out and my AC stopped working. I called several HVAC repair businesses and all of them were booked up for a week. But Metro Services was able to arrive within hours. Nate and his crew had me cooled down in no time. I would recommend Metro Services to anyone who needs a pro and needs them fast.

Mike is the best. He carefully finds the problem of my duct without cutting the ceiling up. Save me A LOT of money. He performed maintenance service and it is clean. Although this is an 17-year old machine. I never see the furnace so clean. Highly recommended!!!!