Plumbing reviews in Boston, Massachusetts

Ron was an amazing technician. He was both kind and highly skilled. He cleared two stubborn sinks and even cleaned up after he was done.

Roto-Rooter did an outstanding job from making the original call in two hours later showing up and fixing the clock. Ron, the technician did an outstanding job and I highly recommend the firm

Brandon did an outstanding job fixing the sewer drain blockage in our home, working efficiently and with impressive expertise. His professionalism and attention to detail made the entire experience smooth, leaving our plumbing in perfect condition.

Ron was an excellent service tech. He was friendly and informative. I’m so happy my problem was resolved quickly and efficiently. Kudos to Ron for a great job!

Last night my neighbor had an emergency. I wish I could remember the name of the man who came to help her. He was so kind. No one wants to make that call but he handled it with such grace and kindness. I would give him 10 stars if I could

Had a main drain pipe clogged in our building with water backing up. He arrived within an hour and had the problem quickly resolved. Saved us from a lot of potential damage!

Ron was very professional and did a wonderful job clearing our main sewer line. Very happy with his quality of work.

Ron was amazing, he is so professional and caring. He explained exactly the reason for that and instructed us on future maintenance. We will definitely call Roto-Rooter for any plumbing issues in the future.

I had an emergency situation w the toilet in my commercial space on a busy Friday afternoon. I didn’t know who else to call and who would come with such short notice, but I was helped promptly and had a service person here within an hour. Ron was knowledgeable and professional, and he got the job done and the problem is solved.

I am writing to bring to your attention an issue with the recent sewer line cleaning service performed at my property. The technician who completed the job did not utilize the side cutter/root cutter tool during the cleaning process, which resulted in roots being left hanging inside the pipe.

This was later confirmed by another Rotorooter technician who performed a camera inspection of the line in preparation for a proposed CIPP lining. I was informed at that time that the roots remained in the line, suggesting that the original cleaning was not fully completed as expected.

I would appreciate it if you could review this matter and advise on the next steps for ensuring the line is properly cleaned and cleared of all root obstructions.

On 9/17, call to request service for same toilet clogged up. Had different technician this time.
Ronnie #5593 who looked familiar. Excellent customer service, friendly. He immediately diagnosed the problem. My husband who has dementia was not using correct tissue but some other paper on a roller that looked like regular tissue paper. Ronnie was very kind and suggested I remove the other paper from the room. After unclogging he remembered doing a service many years ago on a different toilet that my toddler grandson clogged up when going through toilet training. We both laughed, I also then remembered. Based on my grandson’s age Ronnie is a long term employee. Still a great person providing excellent service for a great company.
A 5 of 5 stars for both. Will continue to use this company.

We had a problem with our restroom. Called in the morning and Manny arrived later in the day. He fixed our issue in one hour! He cleaned up very well and was friendly and professional. EXCELLENT EXPERIENCE!

Ron #5592 was the best! Super helpful and gave me a fair price. Did above and beyond and cleaned up some scratches that I had caused from trying to fix it myself. He even fixed some water erosion! 10/10 would recommend and so happy with Ron’s help

The good news is the response time was great, service was great. But the price was not so great, due to our location on the outer cape. But in an emergency situation what choice do you have. However, we do appreciate the timely and professional response.

Ralph and Gary are very efficient and experienced. They resolved my main line clog in one hour and the entire process was very pleasant. Matt came a couple of days later with a camera to probe into my main line for warranty check and future plans, he was also very patient with all my questions. In all, all three of them are easy to work with, professional, and have all the knowledge they need for my issue.

Scheduled same day appointment for clogged toilet. Technician was timely, friendly, knowledgeable and extremely helpful. Went over options for unclogging toilet in case simple augering didn't work. However, it did the trick and fixed the problem. Great service.

Ron services one of my rental properties this evening. He is a 26 year tenured guy with the company and it absolutely showed. Professional, courteous, excellent problem solver, and a great attitude. Even though I didn’t want a situation like this on a Friday evening Ron made it work and I’m forever grateful to him and his service. A true credit to the company and a great person.

I called Roto Rooter with an emergency because my water heater died. The person on the phone was so nice. She had someone sent to my house within a couple of hours. They handled everything and new water heater installed same day. plumber was nice and explain to me all information I needed to know. I was so relieved because I was stressed about it. Very happy and satisfied with the personal and the service. I call Roto Rooter with all of my plumbing needs.

My bathtub was clogged for two days after trying to attempt to fix it myself. I called Roto-Rooter and Ron was able to fix it in no time. Ron was very kind, attentive and would definitely recommend him to anyone!

Quick response to my request for service. Friendly, knowledgeable service professional - would love to see him again for future needs. Wish I had received a quote upfront but 6-month guarantee helped with the sticker shock.

Ron was wonderful - we had a late evening backup of our sewer system. Ron was at our house 90 minutes after we called, and had everything clear in 30 minutes. We greatly appreciated his brisk expertise!