Reviews of local pros in Dracut, Massachusetts

I hired Sylvester Electric to perform a yearly maintenance on my Generac Generator that they installed in 2021 and had serviced prior. Kyle came to do yearly maintenance and within minutes announced that the buttons on the unit control panel weren't funcitoning and I would need a new panel, which they do not install. I also asked him to set up the wifi and he couldn't. He told me to check the manuel it would tell me how to set it up. The manuel does not even reference the wifi capability. Kyle also left the unit unvacuumed (mulch on the inside) and a piece of insulation hangin off the cover not even bothering to reattach it to the top of the unit with tape. When I called about getting the panel fixed so the generator was working I was told they would have to send another company as they didn't replace those panels.
They sent Brian from Cason's Equipment who was fabulous! Within minutes after arrival Brian said I did NOT need a new panel; he performed a hard start and set up the wifi within minutes, vacuumed the inside of the unit, and reattached the hanging insulation. All in a very short period of time. Brian was polite, professional and told me that his report to Sylvester would be exactly what he showed me.
Sylvester billed me $436.41 for Kyle's visit, which I paid before Cason even came. Then Sylvester billed me $350.00 for Cason's visit. Unbelievable!
Sylvester was unable to do a regular maintenance, misdiagnosed the situation and charged me an outrageous $436.41 for Kyle's visit that accomplished nothing. Now Sylverter is billing me $350.00 for Carson's visit who performed the maintenance correctly and quickly. When I called and asked what the second bill was for, was told the owner would be told and they would get back to me. Yes, they got back to me with a $350.00 bill weekly since my call.

And the fact that you have to click at least one star to post this review is ridiculous.

Totally disenchanted!
Susanne Taylor Damon

Mike showed up on time and introduced himself. He was very personable. He replaced and installed a few smoke alarms in my place. Mike cleaned up. He did help me with another question I had for him. Then he left. I would definitely use them again.

My year old smoke alarm was screaming. Daily for 3 days in a row. Drew patiently, promptly and professionally responded and together we determined that the alarms were fine. The humidifier was the problem. Thank goodness for Drew coming to my rescue

From the first handshake to the final cleanup, our experience with this company was exceptional. They installed our central air along with two split systems, and every step showed they take pride in their work. The crew arrived on time, worked efficiently, and treated our home with care.

I work from home, and they went out of their way to respect my schedule, patiently waiting until I finished calls before asking questions. That level of consideration is rare, and it speaks volumes about their professionalism.

Beyond the installation itself, they explained how to operate and maintain the systems so we could maximize comfort and energy efficiency. The difference in air quality and cooling is immediate, and it's clear they use quality equipment paired with expert craftsmanship.

Driving to work this morning, someone from New Era Plumbing & HVAC rode my a$$ on 213. I was in the fast lane doing a little over 60 MPH, and I had someone in front of me & beside me, so I couldn't physically move over to let them pass. The pics aren't great, as I was scared and trying to take pics while on the highway. Not smart for a company with an undeniable color/logo on their van...

New Era is a great Company to work with. I can say for a fact that they are very flexible and responsive. They work with you through out the way. The 2 individuals I have worked with was Taryn (Back Office) and Neil (sales). Unlike other companies they are very approachable and personable. The thing I liked most is you can text or call them and they will be there to answer your questions and help you out in any way they can. Honestly I went around the block looking for Quotes to replace both my A/C and Hvac and I can tell you for a fact that if you want a great service for a great price then look no further! Go with New Era they are the best!

Had a leaking water heater over the weekend. New era was the first company with availability and were able to replace the water heater the same day. Steven was quick, professional and nice to work with.

This was a very pleasant experience the gentleman who came to my house were polite, professional, perfect man to work in my house. The price was very fair. The work was excellent. You are simply the best. Thank you so much for being who you are fair kind patient aware of people circumstances you’re definitely my Plumber’s for now on in the past. I have had shabby work and overcharged I no longer have to worry about that. Thank you so much new era simply the best. Pearl Heneault

Steve and Connor did a superb job with the plumbing in our home. They were professional, efficient, and the quality of their work was outstanding. Highly recommended!

Steve and Momo did an amazing job on our kitchen. They installed our range, dishwasher and faucet and did it beautifully! Thank you so much! Would definitely recommend!😊

Stephen, the plumber, and the office staff were courteous and eager to get my heating problem fixed . Stephen was knowledgeable and efficient . He explained and demonstrated the problem . Despite some glitches my heating problem was fixed to my satisfaction.
New Era Plumbing was responsive and great to work with.

Steve did an amazing job repairing my bathroom faucet drain. The girls in the office were amazing, helping.Get me on schedule and communicating with me.

The office communicated with me about arrival time. They were able to come quickly. Steve and Momo were here on time. They were professional and did a full assessment, presented me with the options and costs so we could make an informed decision. We will definitely use them in the future.

Steven and all the guys that have worked over at my house have been absolutely awesome to work with! I’ve had a few unexpected plumbing issues come up over at my house in the last couple months and New Era has honestly been so smooth and pleasant to work with. They get appointments booked right away, are fair priced and can often do the work upon the initial visit which is a huge help. Really great company that I trust and enjoy working with each time, great job guys!

Steve L. New Era, was at our house to fix the leaking shower head. He is such a friendly person and did an excellent job. Shay on the phone was very helpful also.

Installation went great the crew was great shoutout to Momo he stayed longer than usual and help me out

Great service and highly affordable compared to what others told me it cost them to replace a furnace. No upsells or pressure…honest, gives options to remedy the problem, and fast! I had my new furnace set next day and working perfect.

Steven L was fantastic! Emergency call on one of THE coldest nights to fix my frozen pipes. Got to my house sooner than planned & was still smiling at the end when I know he was beyond freezing!! I will definitely use this company again

Steven L did an amazing job getting our boiler going and Shay on the phone was very easy to get an appointment scheduled through Will definitely be using New Era in the future

New Era was Amazing, called for a boiler emergency within 10 mins got a call back and they where arrived 1 hour later.
Our boiler needed to be looked at.
Steve took a look then called Gil ( project mgr) who arrived so fast
They both explained what needed to be in a polite professional way , the job was started the next day with a. Amazing team.
Joe went above and beyond and the team he worked with did a great job .Miguel was also very helpful …
If I could give 10 🌟star rating I would .
Highly recommend New Era
Will definitely be a return customer …

Steve and Connor came over today. They were super kind, respectful, and professional. When entering the house, they put on booties to make sure they didn't track anything in (brownie points in my book). They were able to diagnose the problem quickly and provide estimates. We had planned to get the work done today, but something came up and they were able to "roll with the punches" and we are scheduling for another day. Thanks for coming out! Looking forward to working with them in the near future! Great first experience with New Era Plumbing and Vacation!