HVAC reviews in Raynham, Massachusetts

I had an excellent experience with Christopher Brouwer from GEM today. He was very respectful, professional, and pleasant throughout the visit. Christopher diagnosed and fixed the heating issue quickly and took the time to clearly explain what the problem was and how it was resolved. I really appreciated his efficiency and clear communication. Great service—I would definitely recommend Christopher and GEM.

Great service! John quickly identified the cause of my furnace issue, he’s super friendly and explained what was going on with my furnace. I highly recommend them!

I had a great experience with Gem Plumbing and Heating. It was great starting from the initial phone conversation and continued with Brian Ciaschini. Brian was an excellent electrician, he was cordial, informative and helpful. Brian made sure everything was working perfectly! I would recommend them and I will use them again.

Excellent service! My gas steam boiler broke a couple of months ago and the (different) company that initially installed the unit was unable to help and even made things worse.
I called GEM, had a real person on the phone immediately (no AI) and the technician came same day. He was very experienced and knew what he was doing, found the reason for the issue, came back the next day with spare parts, repaired the boiler and monitored the unit for a while longer to make sure it's working properly and safely - all for a reasonable price! The steam boiler is working like a charm since then and we're staying warm during the cold winter. Can absolutely recommend this company!

I got a new boiler and it didn’t work the first weekend after I bought it and called on Monday for someone to come out and look at it, my hear started coming on that day while I was waiting for the technician to come out. I had to wait quite a while but that was understandable at this time of year when people are having hearing problems. And that was me the week before my furnace stoped working the day before the storm and this company was able to send someone out to see if they could help me on that Sunday of the big storm we had the week before. So that was a blessing to me! I want to give them 10 stars for that, no one else I called could do that! But on this next weekend because my old furnace died and it was only 10 years old so I had to get a new one. For some reason it stopped working for 2 days and I didn’t have heat for another freezing cold weekend, but like I mentioned above it started coming on while I was waiting and although he couldn’t figure out why that happened, he was very professional and his service to me was great. It hadn’t happened since and I lowered the heat when I went to work and in that frigid temperature we were having I may have lowered it too much and that might have been the problem, which we discussed when he came there to help me. And he told me to call back if it happened again. So I’m sure they stand behind their service and products. It was a relief to have them there to help me through that time. Even though they couldn’t fix my old furnace and get me relief from the cold that first weekend it was a blessing to have their support and they sent the team out by Tuesday because everything was shut down on the Monday because of the storm and by Tuesday afternoon my new furnace was in and that team of guys worked hard so I want to give them 10 stars too if I could and all 3x’s they had to come to my home everyone was professional and worked to get me the help I needed as soon as they could. It’s a great company as far as I can see, very supportive! Thanks GEM and all the telephone operators who even on the weekend are real people to talk to and that’s just great in this day of virtual help and especially that first weekend I needed a real person to speak with not a machine or virtual help and I got that and someone to come to my place and look at my furnace

The company was quick to set up a time and told me I would hear from the repair people when they were on their way which I did. They were able to determine the issue fairly quickly, went back to their office to retrieve the proper repair part returned and made the repair. The service was outstanding, and I would recommend them for your generator needs.

5 star rating for GEM Plumbing and Heating. Especially 5 stars for Joe Beaudoin and his partner that did an emergency replacement of a water heater. I got a quick call back from Joe and he kept in contact about when he would arrive and was very knowledgeable and had excellent advice. Got my hot water back quick. He left the area clean afyer he was done. Awesome job!

I had a new A/C and heating system.Installed and I couldn't be more happy with the installation the professionalism and the cleansiness of the whole experience... happy to be part of the GEM family!

Taking personal and credit card information, lying about having staff to respond for HVAC repair and then cancelling after you have made all accommodations to be there for them. To include time off of work. 0/10 go with a more reputable and reliable company.

Sergio was such a gentleman! He did fantastic work and would love to schedule with RCL and Sergio again for other plumbing work on the house! Rate everything 11 out of 10!

Very happy with the service I received from RCL. My hot water heater started leaking and they actually helped me temporary stop the leak over the phone so I wouldn't have to pay the extra charge of having someone come out for such a small job. They sent someone out the next morning to replace the water hear- very professional, great communication, and work was done in a timely manner. The two workers actually pointed out some other possible issues that they said I may want to get done soon and provided free estimates.

RCL was incredibly responsive and easy to book an appointment with. I had a tech out at my home a few hours later. Chris B. was super friendly, knowledgeable, and was able to diagnose the issue within the first 15 minutes! He made the fix and was gone within the hour. It can be tough to find good companies like this, especially for issues around the home that you are not used to dealing with, like HVAC issues - I will definitely be using RCL in the future!

Excellent experience with RCL for a new AC, furnace, water heater and oil tank. Friendly and informative team. Will use them on going and again for projects.

Sebastian & Nick showed up, after I called about my hot water tank leaking. They were respectful, timely, and cleaned up everything! Sebastian was very good about explaining things to me & answering my questions. I was impressed with him, mentoring his apprentice. He went "above & beyond"!

Old tank vs new tank! FYI: my condo is in a 200 year old mill. The units were built out, in 1986.

William and his associate are amazing! Very professional and knowledgeable and showed us everything they were doing. Work was meticulous as was the cleanup. This is my 3rd experience with the RCL team and it won't be our last!

RCL was able to replace my boiler faster than any other company. They had great communication and was very clear about the whole process. I definitely recommend them.

RCL just installed a Mini-Split HVAC system in my home. Billy ( William K.) was my lead Technician. He and Matt were both professional , courteous , and conscientious. They did a good job with the install, finding ways to make it look and operate as good as it can.

Call them for heating and hvac issues. They have been good there for me. However, they are not great at more serious plumbing issues like leaks. Called a plumber from RCL mechanical to check on a leak in the walls. The result of the leak could be seen in the basement (water everywhere) but the exact source of the leak was a mystery. All this plumber did the whole time was make excuses: "Wow this is bad", "This will cost you a lot of money", "I have worked for 24 years and this is the worst problem I have seen".In the end he said he couldn't fix it until he could get into the walls, told me to get a construction company to start cutting holes in the wall without knowing exactly where the leak is. The encounter ended with a "Good luck" and a payment of 200 dollars.

I called a local plumber instead for the leak and the experience is so much better. We were able to find the source of the leak, the cause and I received an estimate for the fix within hours. NEVER calling RCL for a plumbing issue again.

UPDATE:
Our house is now 13 years old and I knew I was on borrowed time with the hot water heater. I was going to replace our 50-gallon tank with the same type, but at the last minute I decided to look into a tankless water heater. I'm so glad I did! Stephanie at RCL was fantastic, helping me understand the quote, the tankless water heater I was purchasing, and scheduling a time that worked best for me. Kevin and Max arrived on time and were awesome. I was working upstairs and aside from the occasional drill noise, I would have never known that they were in the house. When all was said and done, Kevin walked me through the heater functionality, how to turn the water/gas off if needed, and answered my other questions. See the picture - they did such a nice job with it and it's another reason why I only trust RCL Mechanical with my plumbing and heating needs!

ORIGINAL REVIEW:
Our house was built 11 years ago and up to this point we never had our gas furnaces serviced. It can be hard to find a company you can trust, so I figured I'd wait for something to break first. I found RCL through an Instagram ad of all places, and with the furnace service special they were running, and all the positive reviews, I figured it'd be worth the (small) gamble.

Chris came right on time (a little early even) and was incredible from start to finish. I showed him the furnaces and one of the issues I thought one of them had, and he got right to work. There was a smallish issue with the furnace in the basement so he fixed it for a reasonable price (after explaining what the issue was and why I should repair it). What I truly appreciate is that he took the time to answer all my questions, and he explained what he did and why he did it. Because of this, I know that I will continue to use RCL Mechanical as I *finally* found a company I feel I can trust. Thank you!

I held off on writing this review because I wanted to give RCL the opportunity to fix their mistake however, they don’t seem to care about keeping customers. They just want to collect your money. I had RCL come through to fix the lines in my mini split units. They got the units working however they left an absolute mess in my home and outdoors in my driveway. They claim that they clean up and you’ll never know they were there…. That is a lie. They broke ceiling tiles, left them hanging all broken, they left dirty handprints all over the walls, the Units themselves and the siding of my home. They broke plants and flowers in my flower beds, they left trash like copper tubing, screws and wires inside and outside the house.

After all of that they also shut off my hot water unknowingly and l had to pay another company to come out and find that problem.

I did go to their office to make my payment of $3,000+ and spoke to someone there Who told me they would speak to the owner and they would be reaching out to me to make things right. This all took place around September 2024. It’s now January 7th and I’ve given up. As a new homeowner, I had a lot of work that I would’ve reached out to them for, however, after what they did here I will never call them or recommend them to anyone. They were highly recommended by a friend and now they feel bad because of the experience l had with RCL.

I have included just a few pics with my review

I have Devin come out for the estimate and then Billy and Max did the actual install . Devi gave me the best price on the spot and offered financing and an explanation of everything I needed to know. When the parts were in I was called by the office staff for the date and time. Billy and Max did the work. They were efficient, an a pleasure to deal with. They also answered all my questions and were very personable. I have already had a few neighbors ask who did the work and have been recommending your company by far. I also enjoyed talking to the office staff who were very friendly and great to deal with