HVAC reviews in Livonia, Michigan

I'm enrolled in the DTE appliance repair program. My central air hasn't been cooling my house as well as it should.
American Appliance sent out one of their servicemen, Brandon, who repaired it along with giving me a few tips on ways to prolong the life of my older ac system. He was very polite and helpful. If, in the future, I need any heating or ac repairs; I will surely call American Appliance. Great service!

The worst service ever they keep coming and replacing this one part when it’s no the problem, it’s the 2nd time they’ve come to replace this part when my gas valve and circuit board is the issue, had a second and third opinion to come look and not service it since out insurance with this company covers it. They don’t have an emergency line and not open on weekends. We’ve been w/o heat for days since they came out to service or heater

Amazing customer service. Goes above and beyond for customers. I had 8 companies come out when we had our AC stop working and Steve offered to try and fix it before I had to spend money on a new unit. He was the only one who came over and didn’t try to just sell me something. They truly care and want to help. They will go above and beyond for you. I have referred them since and everyone is so happy!
Thank you 😊

This review has nothing to do with appliances just about a employee named Jeff. Jeff helped my when my car broke down in the middle of the road. I'm a 66 yr old gale and I want to say thanks again for your kindness. If I ever need appliances repaired I'm going to call Jeff @ American Appliances!!!

American Appliance is a great heating and cooling company for all of your needs the service techs Are always on time and more importantly, honest when it comes to repairs and cost, I highly highly recommend American Appliance for all your heating cooling needs

Johnny came and looked at my dryer and was able to quickly assess the problem. He can vac a couple days later with the part and quickly fixed it. Repair was performed professionally and the repairman was courteous and knowledgeable.

Consumers Energy sent them to look at my washer for repair. The repairman didn't really inspection it. Came and said it couldn't be repaired . He said transmission fluid was everywhere, the suspension was gone. It wasn't repairable. Well I had Consumers Appliance repair send someone else out. It's fixed. Everything American Appliance said was false. I looked up American Appliance on the BBB website. Not registered. Enough said

FURNACE INSTALLATION
The staff is all nice and friendly - except that my furnace has been dangerously left wrapped around with cardboards and tapes work instead of being properly installed with sheet metals for a month now . Igot them to replace the old furnace at my new place on (9/10 - receipt attached in the pictures). On the day of the installation, the workers informed me that they would need to return with metal sheets to connect the furnace to the duct (noted in the receipt) since my new furnace was much smaller and that the furnace will be wrapped in cardboards and tapes till then. I was okay with that initially but ever since then, I have been calling American Appliance every week to ask them about the metal sheets. They keep telling me it's coming and now it's 10/8, full 4 wks after. I writing this review now because I finally moved to my new home and while cleaning the basement, I saw my tapes peeling off (shown in the pictures; I included the timing of the picture to prove that I took them this evening) with gaps all around the furnace. I do not feel safe - especially since these metal sheets always seem to be coming nxt week, but never this wk- and I am upset that I have to make time during my busy working hours every week to remember to call to check if they would like to finish their job. I paid all my money upon installation, expecting that they will return with the metal sheets.
I have contacted them (yet again today) and will call them tomorrow (10/9). When (or if) we finish the installation, I will update this review with how things went or how I had to seek other channels to complete this task.

Update 10/9: They offered to send their workers right away to install new cardboards and tapes while making my sheet metal job top priority. I rejected the first offer because I was busy at work and wasn't going to take a day off just to get a new set of professional cardboards and tapes. I am also concerned that they had to 'make' my installation a top priority. Are there people waiting for 5 wks, 6wks with the furnace connected via cardboard and tape? (and not yet ended up in hospital from CO poisoning?) As an engineer, I know easy and quick it is to cut sheet metals. Will be back again once I have more updates.

10/13: sheet metal finally installed phew

Sean was so helpful, knowledgeable, and thoughtful. He really helped us out! Plus he lives in the area. Reasonably priced, he was a real Godsend!

I have a DTE Home warranty and they sent out Josh to check out my air-conditioning. At first he said it was the coolant and it to let it run to hard and he will be back on Monday to put more coolant in it. He came out and in the mean time I called the man that installed my air-conditioning 8 months ago to ask what he thought it could be. He said it may be the TXV. I mentioned it to Josh and he checked the unit and said yes that's what it was. Then on Wed the installer (cane) called and said it would be $1,100.00 for labor to install the new part. I told him that

Johnny came out to repair my dryer .He inspected it and ordered the parts to fix it .He was professional and polite.came by 2 days later and dryer is working. American appliance has new owners for over 2 months now .don't believe past reviews. It not fair to new owners Johnny is awesome.

This was our first experience with American Appliance Heating & Cooling. They were professional, courteous, and on time. The service desk called us to confirm the repair window, and again to inform us when the technician was late and on the way. We were impressed by the follow-up.

Our technician, Johnny, was super nice and skilled. He took the time to diagnose the problem with the refrigerator, which initially looked like a dead compressor but turned out to be a bad compressor power relay. I think if he had not taken the time to diagnose the problem correctly, we would have either replaced the compressor or bought a new refrigerator.

Thank you, the team at American Appliance Heating & Cooling!

I had Tim come out this morning to look at my Washer. He was awesome and very fair priced. He was also very informative with my washer and other appliances. I would highly recommend using him and this company.

I have DTE home protection and American Appliance Heating and Cooling have been out to my house multiple times to repair my appliances. I have been happy with them every time weither they were able to repair my appliances or let me know it was time for a new one. The thing I like the most is the techs that come out dont sugar coat. I was told what it is and or what to expect. Most recently Jeff has been out to my house (3 times)to repair my fridge, unfortunately it was a samsung product and had to be put down. Jeff answered all my questions and was very professional. Thanks again Jeff and American Appliance for your help.

Todd from American Appliance just left my house from a service call that he was contracted through via Consumers Energy, and to say that he was awesome is an understatement. Unlike the gentleman from AJ’s appliance repair that came out for my refrigerator and was in and out in less than 2 minutes and said it wasn’t repairable(which it was), but that’s another review for a later time.. back to Todd, he covers my area (Marshall/Battle Creek) and he was top notch and took the time to explain to me what was wrong with my oven and making the effort to find parts to fix it, vs just saying nope it’s too old or too hard to fix. He ordered the part and I should be back in business in the next 7-10 days. Again, I highly recommend American Appliance since they have Todd as an example of a great appliance repair technician for my area.

Steve and his team are experts at appliance repair. We had a very unique repair request for a unit that cools out server room and it’s portable. Steve was willing to examine at no cost, identified and rectified the issue with a quick turnaround and great communication. Look no further than Steve and his team for appliance repair needs.

Brent R, Ehlers technician, was out today to repair our AC unit. I was very satisfied with his service. He was upfront and honest about the cost. He was professional, personable and knowledgeable. He found the issue right away, and was able to repair it in no time. If AC repairs are needed in the future, I will ask for Brent R. I highly recommend him.

Chuck did a great job maintaining our furnace and water heater. Unfortunately I still don't understand the new app for Android. It would be much easier for me if the Carrier humidifier could be controlled from my laptop

Today I had Ehlers replace my old water heater that was 25 years old. It was a Bradford White 50 gallon electric. Ehlers installed the old one. Decided to get another Bradford because of its high quality. Brent and David were the ones doing the work. I couldn’t ask for better guys to do this. They took time to answer all my questions. They went above and beyond in what they did. I am so appreciative of their quality work and kindness. I will call Ehlers in the future.

Ehlers installed the new 120,000 BTU Furnace the next day and completed it by 4 PM. Including the Air Scrubber and Humidifier. Excellent workmanship and attention to detail by the 2 installers.

Ehlers is top notch class from the owner down to the newest team member. Taylor, on the phone, was so transparent, empathetic, and quick when we called with a furnace emergency when we were going out of town and were packed with work. Chuck was an incredible service technician. He went above and beyond with everything he did, from teaching me step by step what he was doing, searching five suppliers for our part same-day and even explaining to us how we can replace our unique air filter. Chuck was so knowledgeable and caring. We probably asked him too many questions with his busy schedule. lol. He was the best service repair person we have ever had for anything. Ehlers will be at the top of our list and saved in our phone for our heating and cooling needs and for our family and friends’ heating and cooling needs.