HVAC reviews in Bloomington, Minnesota

We had two rounds of service with Airic's. The first round was great and exceptional service - Robert was in charge and did a great job. The second round of service was very different. We had a single head mini split converted into a ducted mini split - which should have been sold to us in the first place b/c now I have drywall to fix. The techs arrived, asked me questions regarding the work and didn't like my response so they went to my wife to see if the answer would change. Then, the unit they were replacing that was still new (installed 2 years ago) was taken outside, someone came to pick up and the tech told the guy to bring it back to the office because it was in perfect condition. I then requested it back and he told me that it would no longer work.
I don't know what happened between the two visits but the quality of the work was not the same.
Despite that, the system installed has changed my house giving us AC and a back up system for heat :)

5 stars! They got my old water heater going again less than 3 hours after I called on a Saturday. Installed a new water heater for me on Tuesday, just 3 days later.

Prompt, professional, well-priced service. Guys were all nice, kept things very clean, and explained what they had done.

Very much appreciate the automated texts letting me know when they were on their way to the house too.

Will definitely use this company again and recommend you do as well.

Outstanding customer service with cost effective solutions compared to 3 other bids. I would highly recommend Airic's. Within only 3 days, I received multiple bids comparing prices, evaluated customer service ratings, understood timing of my requested services, as well as evaluated the sales team member. I am so thankful I trusted my instincts and went with Airics.
Todd was honest on the nice vs needed items, patient all while being helpful in answering all of my questions. After comparing all of my bids, Airic's was the most competitive by a long shot and was able to act quickly to install a new furnace and central air system. Brent and Grant were top notch conducting the installation and helped to run me through the maintenance process and next steps with the electrician. Again, Tim the electrician arrived and provided excellent service. I can't recommend a better top notch team, excellent communication and on-time service! They are my definite call again service provider.

Thank you - Todd, Brent, Grant and Tim - Deb M. from Plymouth

Our non-profit partnered with Airic's Heating & Air Conditioning, Inc. and were able to provide a dual combat veteran family with a new air conditioning unit! Theirs went out last fall, and with a newborn baby in the house, AC is a MUST! We met at the house and it was determined that they needed a new unit, the following evening Eric and his crew showed up AFTER work and installed a brand new A/C! There aren't enough THANK YOU's for all that they have done for the veteran community!

well. I call to ask about specs on particular products you carry but you put a wall up. I dont want price, i don't need any extra info, im not buying. I'm just trying to learn about specs but you gate keep that information. FOR WHAT?
i can google it and AI that info but i would have preferred to hear it from a distributor so I know what they have. Then when my contractor goes in, I AM INFORMED. they would rather keep the info private to create a knowledge gap with the consumer. This is disgusting.

Always helpful crew when looking for whatever you need.

These cool cats can really take the heat.

They have the right stuff! Great location and knowledgeable staff.

Always fast and efficient and it's fully loaded with a bunch of great people always willing to go above and beyond

Always great to do business with Johnstone, easy to work with and very knowledgable, professional staff!

This company has always gone above and beyond for our HVAC company and could not be more thankful of the family like atmosphere.

Very good service and most always have the parts I need or get them in a hurry !

Poor customer service at this location. (Bloomington)
The Johnstone Supply in Golden Valley is way more helpful and more friendly.

They will take care of all your equipment and parts needs as a professional contractor and you can shoot the counter help with a nerf gun!

They are able to get all AC parts in a timely manner. You have to have a business account with them to purchase anything with them

Won't sell to the general public, must be a contractor. Would have been nice to know this when I call to locate the part. Drove a half an hour to get here to find out they won't sell to me! Thanks for that!!

Customer service is excellent and very helpful! Keep in mind, you must be a licensed contractor to purchase from them but if you are I highly suggest getting parts through this company.

No Stars. They will not sell to the general public. STUPID! This would have been nice to know before traveling across town in rush hour. I had a simple pressure switch for my heater that needed replacing. Nope, they wouldn't sell it to me. I had a baby at home with a broken furnace and the temp was in the single digits and they couldn't help.

I'm a licensed contractor. With state of mn DLI registration. Just don't have account with them. I have purchased many times with out registration as will call. Today guy wouldn't sell to me. I left here and went to another johnstone supply,and they did will call for me.

My only basis for this, I experienced racism this am. I realize this is a heavy accusation, and I don't post this lightly.
I've lived in MN for years and can genuinely say, I've never had this happen.
Appalling.

Went to warranty a navien unit and they told me I needed to pay 100 percent and navien told them that's not the case . Johnstone would not warranty. Called navien and they shipped new no charge. Johnstone learn how to do rga's how they're supposed to be done. No help at all. Also was told I need to speak to a warranty guy ???

Staff are friendly and dock is easy to get into