Constraction reviews in Kansas City, Missouri

Tremendously Over-priced for the Quality of Work

The best thing I can say about this company is that they were very friendly and helpful, when you are able to contact them.

--Slow and Poor Communication--

We set up our bathroom remodel on August 22nd 2015. We were given a starting date estimate of late October; an understandable 2 month wait for the project to begin. The end of October came and went, however, with no information from them. We began contacting them early and mid-November, however our emails and telephone calls went largely unanswered. I was half convinced they had taken our deposit and ran with the money. Eventually, we did get a response mentioning that other projects had taken longer than expected and we were now scheduled for some time mid-December.

Mid-December rolled around and they made their first visit to the house since the design visit. Unfortunately, they did not have the tub we had ordered. We would have to wait an additional week.

Since it was now Christmas, work was not going to start until the end of December/beginning of January. We had been waiting a little over 4 months for this project to start.

The estimated time for the job (moving a toilet over a foot, installing a larger tub and tiling the back) was 7 days. The project took 21 days to complete, three times as long as the estimate. As this is our only bath with a shower/tub available, we were without it for nearly a month.

There were no solid reasons or explanations given for why things took so long, but there were plenty of apologies.

--Poor Workmanship--

In addition to the project taking so long, considering the price they were asking for a relatively simple bathroom remodel, the quality of work was terrible.

Foremost of the problems was that our brand new several-thousand-dollar tub, had a gouge put into the side. Our new shower curtain rod was also had the finish scratched in several places after installation.

The floor trim they removed was replaced but now broken and chipped on the edges.
Tiles were miscut and cracked. Some tile edges were sawn very roughly and look damaged compared to the other ones. The shower rod curtain is missing screws holding it in place. Tiles were laid crooked. The tub faucet and shower head seem as though they were tossed on without any care. The latter is both loose and crooked.

--Little Care Over Work--

After pointing out many of the more obvious problems in the work, and to the company’s credit, they tried to fix everything and make things right. If we had not mentioned anything, they would have moved on without a word. Interestingly, two weeks into the job – none of the supervisors showed up again. It felt as though they had left the project half done and moved on to other things. With such a paradigm and seemingly little consideration for us, I felt equally uninclined or interested in sending them their final payment for finishing the job. There have been no follow-up calls or inquires. They simply left, expecting the final check.

--Summary--

While the people are friendly and pleasant, I would very much consider a different company for further remodeling work. They were slow, sloppy, and for the amount they ask – overpriced considering the job they’ve performed.We did end up with a nice new tub, but I can't say I'm completely happy with the end product or the process.

We had Steve and his crew remodel our entire basement, basement bathroom. mudroom and main shower. Everything was exactly as promised and everyone was very professional. The crew was on site when they said they would be there and even came over on a Saturday to fix a few small things we did not have on our list to get our house ready for to put on the market. They were respectful of our home and our family while they were there. Because of the work they did we sold our house quickly and were able to buy our new home, which they will be doing more work for us very soon. We were so impressed that we referred our very good friends to them who will be having there home remodeled by Steve, Shay and crew in February. Thanks for everything, you are true craftsmen!!!

Had a major remodel done at our house with 2 bathrooms. Nathan came in unlike the other contractors and started getting a plan in place to rip everything out to the studs and figure out what we wanted. At the time it was the best we had seen, and we signed a contract for the work. It took some time before renovations started but as promised we had 2 contractors come out to do the job. It took 2 months to finish.

During that time, we had a good experience with the workers and what was being done. If there were changes that needed to happen, they were open to the changes, and we got them put in. With that said, the changes were pricey.

Towards the end of the job, we felt the workers were trying to finish quickly and missed some finishing touches. We still have some trim work that was never done, and our floor could be better. Less than 6 months post, we noticed a spot in the ceiling of one of our bathrooms where mold was showing. We contacted Nathan about it, and he sent someone out to look.

The guy that came said that he could not see anything coming from the roof and was not sure if there was still water coming in but told us we could basically ‘cover it up’. I did cover it up and eventually it came back. We tried contacting Nathan again about this but received no response. We were past the 1 yr mark and had another person come out to look at the mold on the ceiling. He went into the attic and found that indeed water was coming in due to a vent that the companies workers did not fully attach. It had sunk and caused water to build up during rains and slowly dripping on the ceiling in our bathroom. Even though this was past the 1 yr covered, this was due to the work done by Nathan’s crew. We sent this information to him and have received no response.

If we could give 2.5 stars we would as the job was done and we do like quite a bit of it, but the issue that came later due to the work done and not finding the fix is why the 2 stars.

It’s been 6 months since install. They promised a 1 year warranty with repairs at 3 mo and 1yrs. I called after 3mo. No responses to emails and voicemails. Finally their glass subcontractor called unannounced and swapped out a chipped door. A few weeks later Randy calls and says he’ll be by tomorrow. He adds grout on top of grout (not a repair) and tells me he cannot fix several of the tile issues because that would be “too big of a job” and he’d have to get approval. He leaves without telling me and I text and call multiple times with no response. See pictures attached. Randy told me the “apprentice” who happens to be co-owners son did all the bathroom tile work. I cannot show in a picture but there are lumps in the shower floor. The black hexagonal tiles are askew because “it’s difficult”. If I had done this job myself, I’d be very happy. Not happy paying a hefty sum with promise of a years warranty on install. They clearly did sloppy tile and grout work.

Prompt, transparent and always there to help.

Big ups to Kevin and Nathaniel. Super prompt, kind, efficient, fast. Really cared about our stuff and helping us recover from the storm.

This company was fantastic! Attention to detail and extremely well mannered. Thank you so much!

I have used ServiceMaster several times for carpet cleaning and have never been disappointed. They are very conscientious about their work and are very pleasant to work with. I have recommended them to several other people, and they were also extremely pleased!!!

Responsive and reliable when it matters most. ServiceMaster brings peace of mind in stressful situations with expert restoration services.

We recently contacted ServiceMaster Advance do to a water issue in our basement. I would highly recommend them for services. They did an excellent job cleaning and sanitizing our basement giving us peace of mind . They listen and know how to take care of the issue you may have.

ServiceMaster did the restoration of our loss and did a great job. Joe and his team did the dry out, demolition and packout of our belongings They were thorough and treated our home and belongings with great detail and care. They were onsite quickly and were very knowledgeable about every step in the restoring process. I wouldn’t have wanted anyone else to do the job and would recommend them to anyone!

We found water in our basement right before house guests arrived for a holiday weekend. Joseph and Robert at ServiceMaster were incredible! Not only did they take care of the water issue but they brought a sense of calmness to a hectic situation. They were fast to respond and followed up every step of the way. We can't thank them enough for their professionalism and top-notch customer-care. They answered any questions we had an were very knowledgeable. The water is GONE and we are happy customers!!!!

I called this company after finding mold around the vent in our guest room. They handled mold removal and explained the mold remediation services they were going to perform. The mold cleaning helped remove the dark spots and the smell improved. Blake also checked our dryer vent inspection, did dryer vent cleaning, and finished air duct cleaning. The service helped, though the appointment felt a little rushed.

This company responded quickly when we found mold near a living room vent. The technician completed mold removal and followed with reliable mold remediation services. The mold cleaning improved the wall significantly. Isaias also performed dryer vent inspection, dryer vent cleaning, and air duct cleaning.

The air in our home feels noticeably cleaner after this company’s duct cleaning. In the middle of the service, Brian Adams explained what they removed. They also handled dryer vent inspection, dryer vent repair, and dryer vent cleaning.

We have a chimney inspection and repair appointment with This company. Throughout the service appointment, Donald thoroughly reviewed mold and dryer vent cleaning services.

Flawless work! If you want a professional this is it, fast, friendly and a perfectionist! Will call soon for painting the inside next.

Five Star Painting & Chimney Inspection Ltd. was contacted after I found mold in the attic and a roof leak. Along with fixing the roof, they also fitted new attic insulation, cleaned the ducts, and got rid of the mold. Additionally, during their visit, we had our chimney cleaned and our gas fireplace examined. Their staff showed professionalism and consideration for our house. They didn't skimp on quality and only utilized premium materials. The work was finished sooner than anticipated. It is evident that they genuinely care about total home health since they provide incredible value for packaged services.

The greatest contractor we've ever dealt with is Five Star Painting & Chimney Inspection Ltd. They repaired the chimney's flaws and resealed it to prevent leaks. They promptly got our under-insulated attic up to code. Dust in the house was much decreased by cleaning the dryer vent and air ducts. After a seasonal ant problem was resolved by pest treatment, we haven't seen any since. Repairs to the roof were completed quickly and thoroughly. Their professional service has improved the gas fireplace's performance. The project manager made sure everything went according to plan. Their team consistently does high-quality work and is courteous and timely.

We contacted them for mold removal in one room. Miles handled the mold remediation services and finished with mold cleaning. They also completed a dryer vent inspection, dryer vent cleaning, and air duct cleaning. The job was done, but explanations could have been clearer.

Five Star Painting & Chimney Inspection ltd provided reliable and knowledgeable service. The chimney Inspection was precise and informative. Following that, the chimney Sweep Cleaning removed buildup efficiently. During the visit, Brian explained maintenance concerns that could later require chimney repair. We also scheduled Mold Cleaning after identifying moisture issues. The Mold Removal process was controlled and professional, and the Mold remediation services focused on preventing recurrence. Five Star Painting & Chimney Inspection ltd delivered consistent communication and high-quality work throughout the entire process.