HVAC reviews in Lee's Summit, Missouri

We cannot say enough kind words about this company. We needed a whole new HVAC system, and they thoroughly explained to us all options with various features and price points. Ethan and Parker were amazing with setting it up, and we could not be happier. We have used One Hour for over 10 years and have been completely satisfied every time.

Colin was excellent. He explained to me everything I needed to know, and knew exactly what he was doing.

He even gave me some tips to help with my cooling bill.

3 thumbs up. Thanks Colin

Did great work. Should up ahead of scheduled times. Cleaned up all messes. And made sure we were happy. I've used one hour for a rental property and was very impressed with the workmanship and their timely manner. Now I've used them at my primary residence and again they went above and beyond expectations. I would highly recommend them for any of you hvac needs.

Matt Maynard gets the job done. He fixed our Aprilaire 800 humidifier. We had another company look at it first. The other company came out twice for the same issue with the humidifier and spent a couple hours each time.
Matt identified the problem in 30 minutes. Wow. He knows his stuff. Matt was not only knowledgeable but polite and kind. He explained everything. We bought a service contract for One Hour Heating and Cooling in Lee’s Summit. Matt is welcome every time as our HVAC expert. Thank you!!!!

Arrived home last night to a very cold home. Called this morning & Matt showed up…diagnosed and solved the problem. My home is now warm and I am so very thankful to be a client! Thank you all-from Ashley that took my call this morning to Matt arriving. Great crew!

Great company, fast and reliable! Travis was very knowledgeable and had great insight on providing a solution. My furnace was back up and running within an hour.

I can't say enough about how great this company is and how honest my service tech, Matt Maynard, is. I called on Sunday at 3pm, fearful this would be a ¹super expensive price. I was quoted their weekend day rate, which is 8am - 5pm @$169 and was told he may not be there until after 5 since I was calling so late. Ten minutes later, I got a text with Matt's name and picture. He said he was on his way and I think he was here by 4pm.
Matt was professional, polite, quick and HONEST! I realised I was watching him work and apologize to him, but he said that didn't bother him because at least I was talkative, unlike others that stand there silent. He said he felt confident the cleaning of my blower motor would solve the issues. That made me feel at ease! Then Matt told me I was getting a referral discount of $100 off since my neighbor had used them and referred me. My neighbor is also getting $100 cash. I only had to pay $69...for a Sunday afternoon service call! Incredible!
I HIGHLY RECOMMEND ONE HOUR HEATING AND COOLING!

I was having an issue with my humidifier, Zach came out and fixed it very quickly. He was very friendly knowledgeable happy guy. I would definitely use them again.

One Hour Heating and Air has been able to come out after hours a few times for us with no problems. All the technicians have been super respectful and nice and have explained everything they did. Thank you, OHH&A!

Jake & Caleb were very friendly and thorough. After they completed the semi-annual inspection, they recommended a number of services that could improve the quality and efficiency of our system.
They took time to explain the improvements and answer all of our questions. I look forward to implementing their solutions.
I highly recommend One Hour Heating & Cooling. Great company-Great people.

Very dissatisfied with this company. We had them out in October to do a full service on our heating and cooling system for a home we just bought. At that time we signed up as members of the Lees Summit location and ended our membership in the Overland Park location that we used for years. After being told everything was working well we found the humidifier was not working when we started the furnace. They came back in December and had to install a new capacitor and water line. Today we found the humidifier was running a river of water out of the box and the furnace would not heat the house. Called the company and they have no idea who we are, and were going to charge a service call. To Members. Or should I say to former members. Anyone know a reliable heating and air company.

As an amendment to my earlier post, Jim from the company called and apologized for the call center who took our call, and he sent a technician out the same morning to fix our problem. Very good customer service.

We were having issues with our heat and Matt came out promptly to look at everything. He spent as long as it took to figure out the problem and make a diagnosis. He was honest, polite and very thorough. You can tell he really knows his stuff!! Ethan also did an excellent job installing the new furnace and going over everything in detail to make sure we understood how it worked and why he did certain things the way he did. They are an amazing team with excellent service and we truly appreciate each of them! Thank you!!

We recently had a full system replacement including 2 AC’s and 2 Furnaces. Andy and Brendon have been phenomenal to work with. We had some issues with the manufacturers equipment and they worked with Amana on our behalf to ensure everything was taken care of. These systems are complex and how a company like One Hour stands behind their customer speaks volumes. With representatives like Andy and Brendon you can’t go wrong selecting One Hour for your heating and cooling needs. They have earned our business going forward.

On-time, energetic, friendly. The technician got to the root of the issue quickly and got our heat going again through a workaround. Only minus, which is not his fault, we were left with no heat for 24 hours in -4 degree temperatures outside. Good thing we did not have babies or elderly in the home. The business advertises being open 24 hours, but would not give us emergency service, which could have caused a bad medical situation or left us with frozen and busted water pipes.

I have been in a service industry for 27 years, I know all too well that being on-call for after hours support is never fun, but it is part of the job. If your company is not going to support after hours/emergency service (as this absolutely met the definition), then you should not advertise 24 hour service. I find it very hard to believe you had nobody that could have provided us service sometime between 2 pm and 7 or 8 pm to provide the "15 minutes of service" it took the tech to at least get us heat until the full fix could be provided (replacing a $100 control board).

So, again, 5 stars to the technician. 0 Stars for One-Hour. As an employee, if I received a 5 star review every time, I would not have any room for improvement. Same with your business. My rating for this particular instance may have been received as harsh, but it was factual. Do better next time.

Alex did a great job with her service call today, she was very thorough and explained some of what she was doing while doing the work. I think she went over and above what was required by sealing up some of the air leaks around the furnace area where your guys had to do some sheet metal work to connect the new furnace as it was shorter than the previous one. I appreciated that very much. She also put up with my big nosy dog checking her out every 5 minutes.

Wow I have so much to be thankful for!!!! My new furnace is a blessing, thank you so much One Hour Heating & Air Conditioning, I am blown away!! Ethan & the crew Parker, Ron, and Andrew did amazing work and were so courteous throughout the install! Thank you as well to Matt for coming out & assessing what things were needed for the installation in addition to being so nice, professional & knowledgable in his field of work!!! Winning this furnace I am forever grateful to the owners of OHH&AC for their generosity & giving back to the community. I can't thank you enough! This is a dream come true to have this furnace. 100% I will recommend this company for years to come and I will always use them not only because of what they've provided my family but also for the quality of workmanship & company values. My old furnace was over 35 years old and I was worried going into this wintertime that it may be on its last legs. This company has not only taken care of my family this winter, it has proven to have a pure and selfless business model which is highly respected in my books.

Sincerely, Kelly :)

Used One Hour to diagnose a failing AC in late summer. Chose to get a new system with furnace since both were fairly old. That experience went good. No complaints really.

But just had routine maintenance with Colin Sims. Exceptional experience. You can tell he enjoys and is passionate about what he does. Very knowledgeable.

Everyone is SO kind & professional!!! The lovely lady that answered the phone when I called was AMAZING! The service technician Josh, was extremely professional & knowledgeable; he explained all of the details and showed pictures of the furnace maintenance he performed. He also installed our Nest Thermostat and once again explained everything to us. He is an amazing, kind and extremely courteous young man who is a fantastic ambassador for the company & absolutely knows his business! I highly recommended One Hour Heating and Air Conditioning Company in Lees Summit, MO!

I am writing this review to highly recommend the services provided by Josh from One Hour heating & Air.
We recently had an issue with our furnace not working properly, and Josh was dispatched to our home. From the moment he arrived, he was incredibly professional, friendly, and respectful.
Despite his relatively young age, his expertise was immediately apparent. He listened carefully to my description of the problem, performed a thorough inspection, and quickly and precisely diagnosed exactly what was wrong with the unit. He clearly explained the issue and the necessary repairs before proceeding with the work. The lady that took the call was so nice! I called the local company that serviced the unit last. They couldn’t come out for about a week. Great job everyone.

Great communication and easy to work with!

Brett was outstanding. He jumped in during a critical moment when our heat went out and installed our new thermostat with total professionalism and care.

Exceptional service. On the coldest day of the year our furnace stopped heating our home. With a 9 month old I was desperate to get someone to come out quickly. I already had a company that I worked with for our furnace and AC maintenance but even though I was a service member they were not able to come as quickly as I wanted so I started making calls. When I called One Hour Heating & Air Conditioning they had a technician out very quickly and had the issue resolved. From the office staff answering the phones to the technicians everyone was very knowledgeable and friendly. I also especially love that before they send a technician to your home they text you a photo and bio of the person you will be working with. I will be ditching my old company and work with One Hour moving forward. Thank you for getting our home warm again!