Appliance Repair reviews in St. Louis, Missouri

I have done business with this company for over 20 years. The only complaint I have is that their repair service needs some attention. For the most part I figure out the problem myself unless I need parts because I lease the machine. They have raised my lease payments and it’s not much just $12. But I’ve had the same machine for atleast the last 10 years. We had to replace the one I had 10 years prior with a better ice machine. I serve all my beer on ice at my establishment. They have services this machine a handful of times. They don’t regularly do it. There isn’t any good communication with them when it comes time to fix their equipment. I’ve always been big on customer service as I am in business for myself. I have bought and paid for this machine so many times over and I was told they raised my lease payment to ensure higher quality customer service and I haven’t found any truth in that. It was time to gouge like the rest of the world has been doing.I used to highly recommend them. Not so much anymore. Nice people, poor customer service.

Yikes, should have read reviews before. Bought a commercial ice machine from this company for over $10,000, major issues and thousands in labor calls fixing nothing adding parts with no warranty. I do not write reviews but.

This is the WORST repair company ever. Don't trust them. Terrible customer satisfaction. Will make you lose days at home waiting for them promising times they will show up.

Tyrone was very helpful.

The repairman was a very pleasant fellow, he got right to work knew what the problem was and fixed it right away. I'll be calling you guys for other projects, thanks a lot!

Warren was personable and professional. We had confidence in his assessment of our appliance and in his repair.

Clay was very professional. He explained everything and cleanup up after he was finished.

Excellent service. Fixed in no time.

The washer is not working, not filling up with water, not spinning just not washing clothes.
Needs to return to fix washer correctly.

I was surprised at how fast Sears was able to send out a repair person so quickly. I called yesterday about the problem I was having with my Refrigerator and the problem was fixed today. Repair person was professional, respectful and knowledgeable on fixing the problem.

The tech was very professional and patient. He checked my system diagnosis the problem and fixed it. I would rate him a 5 and if i could it would be a 10. The tech fixed my furnace and explained the problem

My technician was friendly and courteous, respectful of my home and prompt completing his work

Our Sears appliance service technician Gregory was very polite and easy to talk to. He diagnosed the problem very quickly on our clothes washer and let us know upfront what the costs would be. Thank you for taking care of us today Gregory.

GH, was very professional and he made sure there was clarity with the diagnosis.

Why are you sending me this? He didn't do any work because nobody on your end told him it was a stack washer. How can I talk to someone live? Your company is horrible. I have had nothing but problems. It is very annoying as there appears to be no communication. I need techs here April 1.

Spoke too soon, first day worked but now on the 2nd day it doesn’t. And spent so much time on phone trying to get real person from sears. Finally they said something was set up and would receive email and text, I did not.

Took day off, lost money, so much time, paid 316 dollars for 15 minutes of time and a 40 dollar part and after all that, still doesn’t work.

I hope someone calls to fix this

After many delays due to the weather, the repair man arrived to diagnose my washing machine. Clay was knowledgeable and pleasant and helpful.

Technician was great. Their scheduling not so much. I waited 8-4 for a scheduled appointment and they rescheduled me by text. Very inconvenient.

The tech, Marvin, was great. He was thorough, kind and polite, but i went through hell to get the service. I will never get a Sesrs maintenance plan again.

Michael T arrived on time and did a professional repair job. I would recommend him without question.
Sears Appliance Repair's policy of making the home owner get rid of the defective parts and boxes the new parts came in needs some review where Senior Citizens are concerned, especially where the part(s) are very heavy or have sharp edges.

Nothing against the tech, but I had an older (18 years) refrigerator that parts are not available. So, you can't repair a fridge without parts. So, you think the service company would let you know that before they send the tech out and charge the $129 service fee. Sounds like a scam to me.