Appliance Repair reviews in St. Louis, Missouri

I have used and recommended this company since 1990, after being referred by my father, I have know idea how long he had used them. I have never been disappointed! Honest, Professional and reasonable AAA+++

I don't usually write reviews without being asked, but I was very impressed with this company and with Vic. He was very courteous, professional and on time on the dot, both times he came to my house. This kind of customer service is hard to come by! I would highly recommend this company.

Very competent, professional, family run business. Got a referral from one of my daughters who used them to fix her refrigerator. I came over to her house to let Vic from American Appliance Service in for her. Was very impressed with his overall knowledge of appliances in general and refrigerators specifically. We had a problem with our refrigerator in the house we moved into a few months ago, so we didn't buy it. Ice maker was acting up. In about five minutes Vic figured out what was wrong and fixed it in 20 minutes. Will definitely call them back when we need another appliance repaired.

I have used them a number of times for various appliance repairs. They are the best! Responsive, honest, fair and good at what they do. I have recommended them to many friends and neighbjrws.
All have been most satisfied. Highest recommendation

Ice maker in the fridge stopped working. Vic ordered a new ice maker and installed it a couple days later (had to wait for it to come in). No issues since. Thanks to Vic and American Appliance Service!!!

My fridge needed very minor maintenance and a light switch replaced. A few places that I called were inaccessible, others offered ridiculous quotes and there was a long wait to schedule. American Appliance scheduled it for the same day, the technician was friendly and knowledgeable and I was charged $90 for the service call, labor and parts. Highly recommended.

This is when you know they are a good company. I called with an issue on my GE fridge. I tried a few basic tricks via google and they didn't work.
It's a known issue and I explained it to justin(?) and he offered a solution over the phone rather than coming out. He was happy to come out but said I could try his suggestion vs paying for them. It worked! That simple gesture has earned my trust the next time I have an issue that requires the professionals. I will call American Appliance Service.

I appreciate Randy coming out to fix our dryer. It had a burning smell and we could not find the problem. The appointment scheduling was easy and they give the date and approximate time period to arrive, calling the day of to confirm. Randy was friendly, easy going and explained everything in a conversational manner I could understand. It ended up being a ball of lint got stuck way down in the back of the dryer. I do think $98 was pretty expensive but thats the rate so it is what it is. $60 for service call to show up and $38 for half an hour of labor.

So my mom has used this company for years. I used them 3 years ago when I was rooming with a buddy, freezer started getting ice at the bottom. We would get it all out, and it would be there again in a month. They came over and fixed it in a jif. Just bought a house and they came out and fixed my stove/oven that wouldn’t light. They do great work and are honest about what the problem is and if it’s worth to fix. 11/10 would recommend.

I had a leak inside of my fridge and another company failed 2x to show up during their appointment window. I had spoken to Jason prior to scheduling the other company and forgotten to followup. He not only followed up, but when I called him back he was able to schedule me for the next morning with a 1 hour window for his arrival. Kept me updated prior to his arrival and had my fridge fixed in about 30 minutes. Cost of service call and repair was what the other company was going to charge just for service call.
Great service and will definitely use again!

This is a very honest company. I purchased a new icemaker from them however, the repair man determined that the issue was the sensor was blocked. They refunded me immediately for the icemaker. They are very courteous and friendly and knowledgeable. I recommend them anytime to anyone.

Their phone support takes you nowhere and hangs you up I would give it zero Stars if I could

Steve at Sambo always gets my appliances fixed fast, and for a good price. Not sure what the other 1-star review is about "phone support" but when I saw that I had to leave my own review because Steve has fixed things for me a dozen times throughout the years and he's always been friendly and fair.

That guy

ABSOLUTELY HORRIBLE!!!

DO NOT, I REPEAT DO NOT USE THEM, THEY WILL RUIN YOUR UNIT, AND THEN CHARGE YOU FOR IT.

PLEASE FOR YOUR OWN GOOD DO NOT USE THEM!

I called to ask a question before I had one of their service reps to come out. The person who answered the phone said "I have no tec's that come into the office, I can send someone out to look at your fridge.....and it will cost $50.00". So I cant ask any question prior.....the only way I can is for $50.00......are you kidding me.....now that's great customer service.....stay away.....

I love this company. I recommend them and I will use them again in the future. Great customer services and first class treatment from the owner!

The guy who worked with me was very unprofessional and was cursing the entire time! I highly would not recommend their services!

Brian and his team are courteous, professional, and easy to work with. They've been very helpful with my walk in cooler setup and a few minor issues thereafter immediately resolved. Highly recommended.

I Macyver'd my freezer into barely working. Had a couple desk fans in the top to keep it from freezing up so I wouldn't lose some stuff. Guy came in and said it's cooling just fine. IT WAS ON LIFE SUPPORT. IF THERES A DESK FAN INSIDE THE COOING UNIT, IT IS NOT FINE. REGARDLESS OF IT COOLING. A commercial freezer that should run below 0° barely making it to 30° isn't "cooling just fine". Waste of time and money.

Would HIGHLY recommend!
I am Store Manager at a Starbucks and we were performing our cleaning cycle on our ice machine. Once we cleaned it and went to turn it back on it would not power up. We had to call around to see if it was still under warranty, which it was. Ice-o-Matic referred Surety to me and they were amazing. I immediately called them and they sent someone tight away. 30 minutes he was already here and working on it. It took him 15 minutes to get it back operational. After that he sat around for about 30 minutes to make sure it was continuing to make ice. He put everything back the exact way it was supposed be and how he found it!
Great experience and would definitely use them again