Appliance Repair reviews in St. Louis, Missouri

Terrible. My fridge was not repaired. They were "unable" to send the repair person back that day. Will never use Sears again
Called and lodged a "dispute". They came, charged me 457$ for a repair that didn't work. When they did come back, they wanted an additional 904$ (including labor which they said I wouldn't be charged for) and one of the parts they wanted me to order was the same as I'd already ordered for the previous repair attempt (that didn't work). Again... never using sears again

I do not accept your apology. Again, I will never use sears again. I'll never buy a sears product, I'll never use your "repair" service. Your company is the worst. I am sure you deserve every low review, and any positive review must be untrue.

Never showed after two cancellations , then I get a text to rate the technician. Called the office and the give me a bullshit answer they they don't service that brand. he never entered the building never looked at anything. They suck , they give you a window of 7am to 4 pm so 3 days wasted.
4/15/2025 They sent me an email to call , it was the same run around, you think it would be a direct number to a dedicated rep- not.

Tech was great. It is the apointment service that is the WORST, THE VERY WORST. Need to be able to TALK to someone.

Arrived very early and didn't disrupt my entire day. Technician knew exactly what was wrong once I turned the AC unit on, and had parts with him. Solved the issue immediately. Fantastic, courteous service.Thank you Sears!

We have had a Sears home warranty for over 30 years. This last year we experienced extreme difficulty in getting service calls. Our appointments have been canceled 3 times in the last 2 months. ( repairman not available) We waited and took time off work for no shows.
The tele-conferences are a joke. After waiting the alloted time nobody calls. Our refrigerator has broke down 4 times in the last 9 months. We lost food each time, and had to rent a refrigerator for up to 4 weeks each time. ( LOST FOOD AND RENTALS ARE NOT COVERED)
before a repairman would finally arrive and put in the wrong part. Please look online. Sears has been taken to court for breach of thier home warranty. The warranty SUPPOSEDLY covers repairs. If they can't fix it they are suppose to replace it. I believe this refrigerator is a lemon and should be replaced.
A&E came out yesterday ( the 4th attempt to repair same fridge in 9 months) and installed parts in the refrigerator.
This morning the fridge is warm and displays a code in the door.
This is the 4th time parts have been replaced in the last 9 months. They cannot fix it! We are fed up and ready to call the local news to report them.
Anyone having similar difficulties should report this! Im gathering information to report to the B.B.B. and local news. If your having similar problems please leave a comment and take action.
Thank you and good luck@

Our technician was very knowledgeable and kind!! He even drove to our home when it was snowing and got our get working

This was the worse experience in my 10 yrs. The AI rep didn't schedule my appt right. I've been rescheduled 2 times. The Technician hurried the appt & didn't service my Frige completely. One appliance was not on the service order, the tech said he couldn't help me & that he couldn't call in. My appt today got rescheduled out for 2wks. Called Sears got NO help. I talked with 3 people, no one seemed to care that this is costing me time from my Job. Sears maintenance prices are too high for BAD service - my trust in renewal is questionable
My blood pressure numbers are High. Ms. FRUSTRATED

Bryon from GE was a professional, diagnosed the problem quickly, and got things fixed. Along the way he was conversational and nice to chat with while he took care of our oven’s igniter. Appreciate it.

Tim was very nice and personable. He walked me through the whole process and taught me about the furnace so I would kinda know if something goes wrong again.

Tim was very helpful. He walked me through my furnace’s maintenance needs as a first time home owner. Would recommend his services again.

The technician who fixed my dryer was very knowledgeable. He knew immediately what the problem was. He answered all my questions & showed me how to prevent future problems by cleaning the lint out of the vent pipe.

Our scheduled service was set between 8am-12pm, but the repair guy didn’t show up until almost 2pm. When he came in, he didn’t even introduce himself to us, So we never knew his , nor did he look professional At all. After he took our dryer apart and looked at it, he gave us a quote and then told us there was a $300 deposit if they were to fix it which we were never even aware that there would be a deposit or why We had to pay a deposit. After asking him to send the quote to my area manager, his hands were shaking extremely bad while holding his phone, to pull up the email address to send the quote to. He then packed up his things and walked right past us and left and he still never told us his name or who or how we would pay for him Coming out to look at it, And I was not ever given a service ticket. So we have chosen not to use them to repair our dryer.

Tech showed up promptly. Clean and appropriately dressed. He anticipated the problem and brought the part he needed. He cleaned up. All is well.

The service guy was nice but after he left saw the invoice. I like to see an itemized invoiced called and asked for one and was told they don't normally do that but he would talk to a manager and call me back in 10 minutes. Never received a call back so I called and the answering service told me she would have a manager call me back today. I have yet got a call tried calling them no answer. I don't liked being lied to and mis lead. Beware of what you are paying for since no itemized invoice

Friendly, professional, thorough and always make sure to communicate about the status of repairs. Highly recommend. Thanks for the good work Chad, Harrison and Joe.

When Jack thoroughly inspected my stove on 10/15/25, he explained why the oven was not heating. I had already priced the parts as a worse-case scenario. His cost estimate was on target for the part needed so I ok’d him to order the part, then schedule the repair for today.

Today, Jack texted before arriving within the 4- hour timeframe. Upon arrival, he explained the repair again. He installed the part, reassembled my oven & cleaned the area in less than 30 minutes!

I appreciate the upfront pricing & services provided by All American Appliance Service, LLC.

Wonderful service from the front office through Nick the repair person who is knowledgeable and I trusted his judgements .

Notifications from front office were timely and updates were frequent...Execellent service and will be my go to service when repairs and advice are needed..Thank You and everyone stay healthy there:):)
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We're big fans of your company and technician, Allen, whom we've used many times. We find the company and him competent, fast, pleasant and affordable. Keep up the good work.

Promptly scheduled the appointment when I called. I had to wait till the next day to have the repair finished as the part was unavailable at first. Ben was friendly and explained what he was doing.

My repair guy was clean, efficient, and kept me posted on all issues and resolved them. Highly recommend.

Excellent service call for my 2 refrigerators. Logan was very knowledgable and experienced and able to quickly diagnos the problems and determine repair solutions. They were able to respond to my request for service in less than 24 hrs.