Appliance Repair reviews in St. Louis, Missouri

Nick was very professional and honest. I am thankful for my 30 day warranty. I need to say I would use him again, as well as tell others about his work.

Wonderful experience and our dryer is fixed! The technician was kind, patient and knowledgeable. Would recommend and will use their services again when/if needed!

So grateful to All American for fitting my family into their schedule. Our washer had been on the fritz for a while, but we were making it work. When we called All American, they had Tucker out to us the following morning. He knew exactly what was wrong about in about 10 minutes, probably less, but listened attentively while I told him what we had tried and were experiencing. The part wasn't on hand, but it only took a few days for it to come in. Tucker had the opportunity to come early, so he came back today. He fixed our washer to perfection. Tucker was very friendly, considerate, and didn't mind the extra questions I had. My coonhound thoroughly enjoyed the pets and the smells and my pit mix enjoyed giving some kisses, too. Thank you, All American and Tucker!

Harrison came out today to diagnose our Samsung front loading washer’s loud banging during its spin cycle. It has been this way since we bought it.

He and Eugene took the dryer off the top of the washer and Harrison opened up our washer, which is no small task, to find a big chunk of the counterweight broken off and laying inside!

Mystery solved, part on order, everything buttoned up and cleaned up, with the dryer back on top!

These two gentlemen are efficient and kind. They explain what’s going on and they have the people skills to make the whole experience enjoyable! Thank you!

A week later, with the new washer counterweight in hand, Harrison (left) and Daniel (right) took the washer apart, took out the remains of the broken one, and made the magic happen!

We appreciate you all!

Our history with Samsung itself over this problem was saddening. After our first loads of laundry with the spin cycle banging loud enough to be heard all over our home, I called Samsung to request a repair.

In a call to their overseas service department, Samsung itself claimed there was no noise and no problem. Their “proof” was that the washer made no noise when they had me run it empty. This “proof” of course makes no sense, but Samsung said there could not be a problem. They refused to help.

We did this repair at our own expense. Samsung was unwilling to service their washer when it was under warranty.

I was pleased that All American was able to schedule my service quickly. However, I was very disappointed that I was charged the full service price and they were not able to make the repair. My gas Friqgidaire stove is less than 4 years old but All American could not get the part to make the repair. I found another service provider that was able to make the repair.

These guys are awesome. Mr. Ferguson was very professional. If I ever need them, I will use them again specially Chad. I highly recommend them never mind the bad reviews. That’s just folks getting in their feelings because they didn’t get their way. They came by and inspected. It told me it was the fan went the same day and bought the part and fixed it all the reasonable price. Thank you, Chad Ferguson, an American appliance.

I didn’t get the guys name but he was awesome!! Really great service he explained everything before just fixing and made me aware of everything.

Was able to make a quick appointment, showed up on time. Fast and thorough and honest! Will use them again!

All American scheduled the service call in a 4 hour window and gave me the name of the service technician assigned to the call. This was confirmed by email and by text. Jack, the service technician called first to let me know he was on his way. He diagnosed problem and repaired the oven within a half hour. Jack was congenial and competent. I always use All American for all my appliance repairs.

Horrible service!!! I’ve used them in the past and had a great experience, but this time the guy tried to charge me $334 to replace a belt and switch. I was told the drivers are charging more for because of gas prices. I told them Angi List stated the cost should be no more than $250. Average cost is $190 nationwide.

Lack of integrity in business practices! The guy said they had set prices and couldn’t adjust the cost. The company states the Technicians set the cost !

Unreal!

I'm very pleased with the service I received! Jack was very knowledgeable and did a thorough job!! Thank you All American Service for fixing my dryer needs!! I will recommend you company to all my coworkers at County PD Communications.😁

First time using them. I have a viking refrigerator. The manufacturer recommended all American Appliance to service. They showed up on time. The technician was very knowledgeable and professional. Fixed my issue that day and ordered other parts I wanted replaced. Will definitely call them if I have any other issues.

Logan was exceptionally friendly and professional. He explained his plan of action every step of the process, and all of our options. We will definitely recommend All American Appliance

Fixed the problem with my oven control panel by cleaning some panel connections. A competitor had already recommended replacing the entire panel without even checking the connections! So glad I got a second opinion that saved me close to $500. Very thorough troubleshooting!

Very responsive. I left a voice message and was immediately called back. The technician texted to notify arrival status and very professional. I liked how he identified himself during his greeting. How got right to business with his diagnostic checklist.

The repairman arrived about twenty minutes after he notified me he was on his way to us. He quickly determined that the ice maker was the reason for no ice. He told us this is a constant problem with newer refrigerators. Ours is two years old and we did purchased this unit from Slymen Brothers appliance. Not the stores fault.

Very pleased with the service I received. I will definitely keep your number for future repairs. Benji was exceptional and he should be proud of the work he performs. Thanks again. Debbie

AAA repaired my dishwasher. They gave me a quote on the price to repair after diagnosing the failed part and they honored that price even though they had to return twice after that. We had a little mix-up with billing that they also promptly resolved. We will be calling them again, but hopefully not anytime soon.

Very pleased. Johnny M from All American Appliance Service arrived on time and was very thorough with his diagnosis of the problem. He was upfront about the problem. He explained our options and repaired our refrigerator on the spot. Very professional and yet very very personable. Would definitely recommend!!!!

Tucker was very professional and friendly. Turns out the issue wasn’t with the washing machine but rather the plumbing. Didn’t try and do any unnecessary repairs. Appreciate the honesty and would call them again without hesitation.

Chad arrived within 15 minutes of calling to say he was on his way. I didn't expect to be his 1st customer, so it was a pleasant surprise when he came at 8:00 a.m. Chad didn't just fix the problem, he also took care of another small issue involving the plate at the base of the fridge that was never correctly installed when delivered 9 yrs. ago. The freezer problem & how it was to be corrected were explained. Chad also provided details on what would be required & the cost if the gasket repair didn't work. Everything was completed within a 1/2 hour.