Appliance Repair reviews in St. Louis, Missouri

Robert was excellent, efficient, and knowledgeable! I so appreciate his service for a three month issue with the selector dial. Thank you!!

Knowledgeable and friendly..*Still waiting for part for repair!!!

Marvin was efficient and got repair completed when he was able to keep the repair appointment. The company needs to increase its workforce so there are enough service people to provide service to customers in more timely manner.

DO NOT USE THIS COMPANY!!! VERY POOR SERVICE. Repair technician did not fix the freezer. Called the company back the same day, they rescheduled for a week later. Service technician didn’t show up. Rescheduled again for another week later, service technician didn’t show up again. Called to complain and was forwarded to a foreign country answering center. That person had poor communication skills. No help at all. Then they tried to up sell other services. AVOID THIS COMPANY AT ALL COSTS!!!

Luke was great. Professional and communicative. His company overscheduled him however and he had to postpone and reschedule once, almost twice. We really appreciated his effort to get here the second time, instead of rescheduling.

Absolutely TERRIBLE experience. Waited almost a month, was sent at least a dozen reminders, each of which i responded to, and they were a no show.
Tried to call, got a button pushing nightmare. Tried to chat and they refused to recognize the number to which they sent those constant reminders, saying there was no such mumber in their files. Tried to enter vlsim # and it kept kicking me out.

my fridge was not repaired. thoroughly unhappy. what's worse.. the sears site does not allow me to rate the technician or leave a note. it loads and then forwards me to this. totally unsatisfied. will never use sears again

Excellent diagnostician! 1st tech that came to our house, looked at the refrigerator and said it's a plumbing issue. Spent money getting a plumber who checked everything and said it's the refrigerator. Calked Sesrs back and Marvin came. He promptly diagnosed the issue as a pump issue, ordered the replacement part and when the ort came, Marvin returned and completed the repair. As I said at the beginning of this review he was exceptional and I couldn't say anything better.

He was very good at the job. He was very friendly and professional. He put a new spring on the washer lid. They sent the part to our house and then it was there for him. I was so happy to get it fixed.

The tech that came today gets 5 stars. The company overall gets 1. Finally a technician that knew what they were doing. We needed our dishwasher repaired and sears sent out a tech who verified the issue, ordered a new part and left. The appt to install the new part didn't get scheduled, when we called them and scheduled the install, the guy came and installed the part and left before fully testing the dishwasher. The heating element no longer went on to dry the dishes. The next tech they sent ordered all new internals, a heating element, control board, and wiring harness. The tech that came today identified the issue as being the control board needed to be reset because the original issue of water not spraying triggered the heating element to shut off. He reset the board and confirmed the heating element was getting hot again and will be returning those parts the last guy ordered. He was super knowledgeable and could tell me what every noise was the machine made. After I told him the full story he knew exactly what the issue was.

The company needs to work on the following: over-scheduling of technicians. Each tech is assigned more jobs than anyone could complete in a day causing numerous appointments to be missed and rescheduled. Their rescheduling system is unreliable at best, and it's hit or miss if they will actually schedule the next appointment. Appointment windows of 8 hour windows is unacceptable for anyone especially if you don't work from home. I work from home so it wasn't a financial issue for me when they missed their appointments, but not everyone has that option. Techs should be trained on troubleshooting the appliances they are intended to be servicing and should know about dishwasher control board resetting.
They need better communication when they are going to miss your appointment, currently you just get a text at the end of the day saying your appt was rescheduled. They should call you as soon as they know they can't make your appt or will be late. So many things this company does wrong no wonder the retail store went out of business.

Technician was amazing! On time. Efficient. Great communication. When making initial appt, though, The phone customer service upsell was very high pressure. Customer service team non-US based and very hard to understand. They Made big mistake on what was promised by customer service for $50 and what was scheduled for $125??!???? Pressured for credit card info when the visit scheduled. Even before they set foot in my
Home?? Once we rec’d the scheduling appt confirmation email, we Had to cancel one of the two appts we made. Very high priced for just the diagnosis and customer service did not reveal there would be extra “labor charge” once in the home…even though tech did not perform a repair—just diagnosis. Bate and switch. Not technician’s fault. Those are company rules. The automated system —after appt is made— has no option to speak with a human. Feels like a very greedy company. Older people without tech access could easily be taken advantage of. Beware.

Dishwasher stopped working 04/03-called AHS that I needed a part replaced that arrived at later date. A supply line was also required, I purchased separately. Another appliance person came to install but explained he was unable to shut-off water. In the interim water started leaking from the shut-off. A plumber came and tightened screw at shut-off and leak stopped. Appliance repair came and
Explained bad valve behind shut-off prevented stopping the water connected to dishwasher and shut-off needed to be replaced.
I called AHS and explained. I needed to call the next day for a re-call to be issued. On Sunday the plumbing company called and aplumber came the next day and installed shutoff . Applice tech arrived today, installed part and started dish washer to run.

Scott and Brian were extremely knowledgeable and a delight to be around! I enjoyed the service they provided and their personalities were GREAT!

My technician was awesome once I finally got them here. They rescheduled me 4 times. It took 6 weeks

If I could give a zero I would. Waiting for parts since May and no communication from sears. No call from technician as to arrival time. I also did not make this appointment.
One part never delivered yet the repair tech on two visits, no show on one and never entered house on other but indicated he repaired dishwasher. No show and no parts. Not sure how a repair happened. Both times tech was Jordan.

Well, we waited nine days to get our air conditioner serviced / fixed and the Tech called the morning of and said he can’t work on units on roofs. Not the techs fault, he was apologetic and professional, but it would have been good to know this policy before we waited so long so we could get someone else.

On the map, it's got a pin on a building that has been torn down for a very long time. There's just grass growing in that spot. Maybe Google needs to move their pin?

Clay was very knowledgeable kind and respectful about his work

Repaired my air conditioner quickly. Great customer service. Elijah was a really nice guy and did an excellent job.

I had three appointments cancelled the day of and the soonest reschedule date was a week out each time. With only Ai to work with it was beyond highly frustrating. I ended up just buying a new appliance elsewhere. Zero stars if that was an option.

Didn’t even come to the door. Sat outside and never knocked on the door then submitted paperwork