HVAC reviews in St. Louis, Missouri

Cole was my technician. He was on time and courteous. Although the maintenance was routine, Cole made a couple of suggestions that I intend to follow-up on: a part replacement for the furnace and an updated thermostat. I was very happy with today's service and Vitt's new commitment to communication.

I want to thank you for your quick response to a difficult situation with the heat this past couple weeks.
Your communication was excellent and Cole our service technician did a great job explaining what he was doing and discussed costs very well. We have cold air again and when this needs to be replaced you will be the first one I call.
Once again Cole was great to work with and.would not accept a tip but I told him I would be sure to give him an A plus teview

Cole was awesome. Fast, thorough, And very friendly. Got the job taken care of very quickly. Been dealing with Vitt And have never been disappointed in how accommodating, friendly and thorough The guys are.
Thank you for always helping us out when we have a heating and cooling situation. Great job.

The Vitt team is awesome. From install to service, to urgent matters. They always take care of us. Jamie is a great tech, and a great person. We always laugh while he is over helping us out. I will be working with the Vitt team as long as I have this home, and maybe another one too.

Jordan was very professional, polite & personable. I appreciated that he showed me photos of the control board inside my system which I found educational. I would request him to be my tech on future visits.

Great communication from my initial contact to present with the company. Everyone is knowledgeable, helpful, patient and kind. I am so glad I chose Vitt! My new go - to 😊

Factual not emotional: Vitt installed new furnace, air conditioning unit and water heater. The following morning I discovered that I had no water in my shower, only cold water coming out of my bathroom sink faucet. When I called (on a Saturday) I was told to hire a plumber and that Vitt would pay for it. I refused and insisted that since Vitt did the install, they should fix the problem. I was given more excuses (mostly by the owner) until I finally traced the pipes and found a valve located between floor joists had not been turned back on once the install had been completed. Now, I don't believe it's extraordinary to expect Vitt's Project Mgr. to check water flow once the install is completed. Obviously that didn't happen. Incidental to the install, my AC blower unit is making noises that I didn't have before with my old unit. I also asked for a 2 ton AC unit to replace the existing 2 ton unit and according to the model number, it is for a 1 1/2 ton unit. You make your own conclusions. I'm feel I'm being generous in giving them a three star rating.

Had some issues with gas shutoff.The first technician they sent wasn't comfortable turning the gas to the house off. Early the next morning they sent a more experienced technician who had the gas turned off in the matter of a minute and installed a new gas valve in the furnace within an hour. Overall I would rate my experience with Vitt heating A++. Will call them next fall for a maintenance checkup.

Vitt Heating And Cooling we have been using for years for our home and all of our properties. They do a great job and their prices are very competitive and reasonable , they are professionals, kind and courteous

Vitt installed the Carrier A/C unit in July of 2020 mid-pandemic. It's worked well until a capacitor failed in the outside unit this week. I called Vitt for a repair and within a few hours, Cole showed up, diagnosed the problem, and replaced the capacitor, all within about a half hour. The A/C is working as good as new now. Cole was courteous and efficient.

My hvac had stopped working. VITT came within a few days. It was the fan motor. The repair person picked up the new fan during rush hour and installed it when he got back. Very conscientious. I’m very happy with the whole experience!

Terrible Experience: Poor Communication, Fraudulent Charges, and No Accountability

I had a very frustrating experience with Vitt and would not recommend them to anyone. They are well rated on Google, but their Yelp rating is 2.6 and more correctly reflects their service.

Communication was extremely poor from beginning to end. It started with me being told that the technician would arrive closer to the early part of my 12-5p window. I was called around 3p and told the technician would be there shortly. Ultimately he arrived at 415.

More importantly, I was quoted $175 for the visit but charged $445 without any notification until after my credit card was run at the end of the visit. This occurred for work that I did not know was happening and did not agree to during the 2.5+ hour visit. At the end, the technician told me my air filter had been the only problem -- this was found 40 minutes into the visit.

The company only apologized when I pointed out that this extra, surprise $270 charge was unacceptable. They did not offer any reparation until after I asked for a refund for any work I didn't agree to -- even then, they only offered a 30% refund. They then stopped responding to my texts and returning my calls for 2 weeks when I expressed this was insufficient.

Ultimately they refunded $270 to my card after my persistence but still never called me or communicated this to me.

TLDR: Vitt did work I didn't agree to, overcharged me by nearly $300, and did nothing to resolve the issue on their end until I kept pushing for a resolution. If I hadn’t been persistent, I’d still be out $450. I'm still out nearly $200 with poor communication and service.

I would strongly recommend looking elsewhere for reliable and honest service. I will not be using their services again.

Jordan was so thorough and thoughtful! I don’t think our 35 year old boiler and radiators have ever been cleaner or as well inspected.
Being on the annual maintanence program with Vitt helps keep everything running smoothly.
Highest recommendation possible!

The technician was knowledgeable of the system and was able to diagnose multiple problems with the system. He had the equipment and tools necessary to get our heating up and running again. He provided information on things to watch in future for our system to make sure it keeps running properly.

I Love this company! They are always friendly and professional. This is from the moment I call for service until the job is done . I won't use any other company!

First class work was performed. Hardwood and carpeted floors were covered with drop clothes and the floors were not damaged. I would highly recommend Vitt for all my HVAC needs.

Had our blower motor go out and Vitt sent out assigned tech, Cole, out same day on a Friday. Cole did a full system diagnostic for $125. Then when he identified it was indeed the blower and not a power issue or something else, he went over all our options with up front pricing.
I want to note that Cole was extremely friendly and so was the gal (I believe her name is Carly, she was great!) that was in contact with us for scheduling the diagnostic and work. I also liked that Cole was assigned to do the work on Monday when the part came in. Great experience from beginning to end! Appreciate the thorough communication throughout the process and how fast everything got fixed.

03 December 2025
Cole was my service technician today. He did a fantastic job repairing/replacing natural gas lines to my furnace and water heater. When Spire flagged my Nat gas line for a leak he stopped checking after finding one. Cole ran a pressure test and found approximately 7 more plus the initial leak detected by spire. Totaling approximately 8 Natural Gas leaks. Vitt your technician's attention to detail goes above and beyond. Thank you so much, I'm definitely a happy customer.

Vitt Heating and Cooling came to our rescue this past weekend to get our furnace up and running before the expected cold weather came through! We had a gas leak in our furnace and had to wait on a replacement part to come in …causing us to be without use of our furnace for three days. But when the part came in, they came out and made the repair. The service manager and repair techs were super! I would have given 5 stars were it not for one frustrating conversation with a less than professional individual who seemed intent on hindering the process. But EVERYONE else was great. THANKS VITT!

You can't ask for a better company to meet your HVAC needs. We needed a new system and they recommended what we needed and wanted, NOT what they wanted to sell. Install was quick and very well done. Professional from end to end. The value they provide cannot be beaten. Thank you, Vitt!

If you are looking for a hvac system, call Vitt. It will be well worth your time. Vitt installed a Trane heat pump and air handler system in my house in one day. Huge comfort improvement over the old system. Their personnel were professional, knowledgeable, and able to answer a my questions. Removed my old furnace and a/c, cleaned up the work area well. Very satisfied. Had Vitt out to do a check just to be sure everything in the system was ok,, wife was hearing a noise. Jordan was sent same day. He listened to what we were hearing, explained what it could be, very patient and knowledgeable. Checked the whole system, verified it was operating properly and in good condition. Great customer service! Very satisfied.