Appliance Repair reviews in Lincoln, Nebraska

The one you sent to repair my freezer told me that it gonna cost me too much and better get a new one. Then my friend came and explain to me that there is nothing wrong with the freezer only ice around the engine and when melt it gonna start working again and that what happened

Friendly folks, somewhat difficult dock, 1.5 hours unload time. I called first to verify entry and dock area was clear prior to driving in to be sure.

We have bought our washer dryer and fridge here. Always knowledgeable and helpful staff. Their 5 year warranty is top notch as well. Great place to shop.

We have been Schaefer's customers for many years and recently bought all our new home appliances with them including a new washer and dryer. This past weekend our washer quit working and we called them for warranty repair work and were told they are NOT fixing any in-home appliances during this Covid-19 pandemic. This is TOTALLY UNACCEPTABLE and demonstrates absolutely no concern for their customers and only for their appliance repair employees. REALLY?!? Would you not say this is an essential part of people's lives when they can't leave their homes or medically should not be out in public that they are told that they can't get their warranty work done during a pandemic!! I believe that precautions could be made to ensure that their service personnel would be safe in entering a customer's home, such as wearing a mask, wiping down the area they would be working in with disinfectant, etc. instead of telling us we had no options but to wait for 2 weeks to get our washer fixed. What kind of service is that? Definitely not a willingness to put their customers first or even provide an option for us to get our washer fixed. I don't understand and will reconsider purchasing from Schaefer's in the future.

Been a Schaefer's customer for decades, and used the repair facility when needed. In the repair business things don't always go as planned, and I understand that. Thank you to the staff at Schaefer's repair for taking time to dig deeper into my Sub-Zero to find the problems and take care of it for me. I truly appreciate it, if I need repair in the future I will be back to see you.

Sales person lacked basic knowledge. We received poor recommendation.
Owner would not reimburse cost of badly damaged product. Manager extremely rude and took no responsibility for damaged goods. No regard for customer. I will never do business with this company.

I purchased a washer and dryer from schaffers appliances in October 2013, an LG Inverter a top of the line machine. In November of 2014, I began experiencing problems with it. I called first of December to make an appt for service and was told the earliest date was Dec 23. I took off work and waited all day..the repairman was very courteous and seemed competent but was unable to repair the washer, he said it needed an update to the mother board and someone would call me and set up a time. I waited until Jan 15 before calling myself and asking about the update. I was told that the person that took care of that wasn't in and someone would call me back. I called again a week later and was told same thing. Finally I received a call on Jan 29 and set an appt for Feb 9. The update they ran (which took 4 minutes) did not work and I had to take another day off on Feb 17th and then no one showed up, no call, nothing, I just took an entire day off work for nothing and when I called the person that answered the phone was rude and said they just didn't get to me and it might be this week maybe, that they would put me on a wait list. After insisting that this lunacy had gone on long enough and I was more than finished being patient ( I may have said something about loading the washer up in my truck and driving it to their store and flinging it thru their plate glass window) ;they said it would be Thursday in the morning before 12..So I took another day off work and sat around and waited, at1230, I called and they said it would be afternoon. Finally after 81 days, four days lost at work, my washer is fixed. Again the repairman was very courteous and I have no complaints about him. However, if you want your appliances fixed quickly and wish to be treated with professionalism; don't go through this company. The actual repairmen are awesome but the staff and managers at their office are less than you would desire.

My husband and I purchased an oven from Schaefer's and were disappointed in how unevenly it heated (differences of 60-80 degrees.) I spoke with a salesperson and was told the oven didn't work because I had not purchased one that was self-cleaning. This made no sense. However, a repair tech came out and even though the oven worked for him, he still checked other issues and found a damaged resistor which has since been replaced. I very much appreciate people willing to problem solve instead of those who want to dismiss the issue by making it my fault. Five stars for the tech - zero stars for the salesman.

Very glad we purchased the 5 year extended warranty, because our 2 year old LG fridge compressor went out over a week ago. We called 1 week from when they came to our house to check on the compressor arrival and we were told they had made an appointment for us without talking to us at a time we aren't home...in 2 more days. At this point we have been without a fridge for 9 days now, what is a couple more right? We were told those without working refrigerators had priority. Good thing we called inquired or they would've just shown up without us there and then what?
Very disappointed in how long this is taking!

I had an emergency situation as my new refrigerator from Schaefers had one of the doors fall off. Mike showed up right away and took care of the problem. Thank you Schaefers Service center. Frank

Big fan of the sales side. Not impressed at all with Service side. I have bought and referred so much from them and the first time I have needed service was on an ice maker. Tech came out to house and said had to order a part. Came back out with the part and said it was the wrong one. I get home on a Friday and it was overflowing from not putting back in correctly. After trying to contact with no help I had to fix it myself. I later got a bill for the service call. Called in and told them it isn't fixed yet and wasn't happy with this. They told me to disregard the bill and hung up. So I am still without my machine fixed. I wasn't looked for a discount as I was wanting to make them aware. They didn't care about that or my ice machine still not fixed.

I got a lemon refrigerator months ago. Had service out twice before they said that they would replace it with a new one. Been waiting for the replacement over 2 months. Electrolux made 2 appointments with me to bring out the new one. They never showed either time. So I now have the replacement scheduled with schaefers crew. I will have taken off work 5 days of work in order to get a refrigerator that works, so far.

Not the typical experience that I am used to from Schaefer's. Just bought a new washer and paid to have it installed. They brought it over, left it but did not finish the installation. The service manager was great, even brought the needed hoses to the house, but his men never returned to finish the install, even though he promised they would. Service is the #1 reason I shop at Schaefer's, sadly may have to look elsewhere.

BUYER BEWARE !

CAME OUT THREE TIMES told them I didnt want to spend more then 500$ they brought the wrong part first time second time fixed the wrong part still not working then the third time came out WE live out of town mind you... put in final part and charged 600. could of bought a NEW one for that.. YOu all messed up and took it out on me I should of taken them to SMALL claims but figured tell the world instead not worth my time.

I have had SO many issues with this company. From them making empty promises, to sending inadequate people to install equipment, to not being prepared or having what they need to install and having to come back, they are always late, their communication is almost nonexistent. Instead of apologizing and trying to make anything right they just roll their eyes huff and puff and tell you too bad. I had one team tell me that the fridge wouldn't fit through the door just to have another come out and have no issues. I was reassured that they would not have an issue with installing a dishwasher just to have them throw multiple excuses at me and then tell me to use a plumber after I paid them to do the job. I had them come out to install a stove just for them to tell me they didn't have the gas kit and would have to come back another day. Horrible customer service and I would advise anyone to shop elsewhere.

Our oven died earlier this week, so we needed a new one ASAP. They had a good price on one and had it in stock. Was able to pick up same day AND they took our old oven for free! We brought it with us when we picked up the new one, as we did not want to wait for delivery.

I do not recommend. I was quoted one price for my refrigerator repair, then received a bill for $1,000 more than what was quoted. They originally told me that the repair would take 1/2 a day or a little more and it actually took them 2 hours. So, I paid more for less time of work.

Then, I call and pay the bill over the phone and they ended up running the card for the wrong number....after a follow-up call I told them to run my card for the remaining amount, they didn't. Then I get a notification in the mail that they are sending me to collections.

Proceed with caution...

I’ve gone to this place for years to get quality parts for my own repairs. They are always friendly and helpful. They almost always have what I need and if not they will find it. I’m sure, if I ever run into a problem beyond my ability, that the repair service will be just as easy to get. I appreciate the staff here tremendously. I can’t believe I took so long to review.

Great prices and service. We've always purchased our major appliances from a national hardware store chain, but decided to give Shaefer's a try, from a recommendation by a good friend. Their prices matched the prices we could get anywhere else, and the service was unmatched, from the ordering to the delivery and installation. We purchased a new fridge, and the ordering and scheduling went very smoothly. The delivery was right on time, and it was also very smooth, with the installation very detailed, and cleanup afterwards. We have had no problems with the fridge and it has worked great for us so far.

I had a self-induced issue with my front load wash machine which I purchased from Schaefers. Called into the service center, and Dustin was nice enough to walk me through how to reset it. Was extremely friendly, helpful and patient. Thanks Dustin! Awesome customer service

I just bought a new washer and found that it had a den in it I called them and the guy was supposed to get back to me he still hasn't done that I called for a service guy to come out here because it's like is off-centered I'm not too happy with Schaefer's right now