Appliance Repair reviews in Lincoln, Nebraska

Unfortunately Sears is the only appliance repair service that our home warranty company contracts with so we have had the unfortunate displeasure of dealing with them several times over the years, mostly recently this week. And the same problems persist...

1. They give you an 8am-5pm window of service. So you will be stuck at home all day. Every single appointment for us has resulted in the tech showing up at 4:45pm or later with NO communication throughout the day.

2. Sometimes they don't show up at all like tonight! No call, no notice. Nothing.

3. When these concerns are brought to the attention of the techs, they offer rather curt responses that are less than customer-focused.

4. There is no way to talk to a human being because their entire scheduling and customer service department is AI. So that's fun.

All in all stay far away from Sears. Go with another group like Andy's Appliance - they'll do you right every time.

They really need more help in the warehouse on Saturday those poor boys running behinds off.

Had get my stove and fridge check up before Thanksgiving love to cook and big family

i have called Schaefer's twice for repairs. They do an outstanding job and I would highly recommend!

Even though they were booked a week out they were still able to get me worked in and got my washer fixed

Jeremy was knowledgeable, helpful and not pushy. Found what we needed and we were able to get it right away. Appreciate the help!

You get the best deals, delivery, installation, and service for all they sell! Thanks for letting me purchase my induction stove, refrigerator, and dishwasher from YOU!

Salesperson was wonderful, setup was great and we love our new washer and dryer!

There are some good quality brands here plus some that are more economical if needed. The sales folks are helpful and seem to know their stuff.

Best customer experience thank you for helping us with our purchase. First time customer

Great staff! Great prices! I'll be back for my next appliance need.😃

Good friendly service. Knowledgeable on the products. Easy to work with. Will be back excellent service.

Great customer sales people. All are trained and have a great deal of knowledge

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The service-level for Schaefer's cannot be beat. ALWAYS friendly, on time, and efficient. I wouldn't go anywhere else.

We had a problem that was the fault of UPS, what I got from Ronnie and Kenny at Schaefer's was outstanding customer service and understanding - the best I've had in a long time - again, it was UPS that had the problems and Schaefer's that fixed it.

Great appliance prices, quick friendly service.purchased item drive to Lincoln.fast loading ny purchase off i went.3 hundred saved over the Mart.Didnt gave to wait until November if were lucky

This place is absolutely amazing. Kayla and Nathan helped my daughter out as quick as they could get him out there. Very grateful for them.

Their service center had just closed, but they let me drop off my appliance anyway. Then, the tech took a quick look at my dishwasher and advise me that the cost of repair would not be worth it.

No salesman nor the guys who came to set up our TV were wearing masks! I have lung cancer and with COVID19 going around I would expect that they wear MASKS! We've used Schaefer's in the past, but highly doubt we will use them again. I even told the guy I had lung cancer. He didn't care!

We bought a Maytag washer and dryer from them and got the extended warranty on them both. We called a couple of times for service to be done on the washer,and Schaefers came right out and fixed it every time. Then a cosmetic part on it broke and we called them and Maytag was unable to replace the part because the washer was discontinued, so Schaefers called us back and told us they had a brand new washer for us at no cost, courtesy of Maytag, all because they couldn't replace cosmetic part on the old one. Schaefers brought the new washer out to us for free, and all we had to pay was the set-up cost for it. I will never buy an appliance from anywhere else but Schaefers. They are straight to the point, have no hidden costs, and stand behind their products.

Refrigerator was in need of repair right out of the box. Called the manger and all he did was thank me for my business. Will not shop there again. Also will not recommend them.