Appliance Repair reviews in Lincoln, Nebraska

The Ai sucks.
Had to reschedule twice because they didn't have the parts.
And AHS used sears that isn't in my city. They are an hour away.could have used local company and had it fixed 3 weeks ago.

Technician did a great job. Knew quickly what the issue was and started to repair. Only took about 40 minutes. Very nice guy.

Jeff is a great guy! Honest, competent and does excellent work!

Kossivi did a great job, was quick and professional.

Kissivi was a great repair technician. Got the parts the repairs done in a timely manner

I had a great experience in the past. Not so much anymore. I have a Kenmore refrigerator. It broke down July 6th. I got the part delivered July 11th. My appointment was set for July 16th. They canceled my appointment. Right away I set another appointment for today August 19th a month later. They canceled again. This is today. Now want me to setup another appointment for September 19th. I would be out of a fridge for 3 months 😪 No thank you. I have first american home warranty.

Difficult to get an appointment scheduled within a reasonable time frame. They also required that we be available the entire day for the appointment (not just morning or afternoon, or a 2-3 hour window). When we did get our schedule cleared and an appointment scheduled they cancelled it on the day of service via a text message with options of when to reschedule, but none were in a reasonable timeframe. When you call the service there is an AI service that you are required to speak with that is completely unhelpful and has limited options to offer. I can’t speak for the actual work they do because we can’t get ahold of them and they didn’t show up.

Jeff did a great job. Didn't take him long either. Very pleased with the service received from Jeff.

Not very good service.He charged us $448.dollar.no itemize bill.put a belt on and didn't stay to see if it work or not. It didn't work.told us next time to buy a new washer .washer is 8 year old.

In the past I’ve had a good experience with this company but something has changed. They now schedule through AI, not a human. Service was scheduled for an 8 hour window yesterday, from 8-5. Was told a technician would call when on the way. At 1:40 a person called and asked if he had arrived. I said no we’ve been waiting since 8. She asked if our washer was under warranty. It is not so she proceeded to try and talk me into their service warranty. When I said I was not interested she said we should be hearing from the technician soon. No one else ever called. We waited until 6pm just in case. At 6:20 another AI representative texted and said they were sorry they couldn’t get to us but offered 5 other days to schedule service again from 8-5pm. This window is too long and when they are a no show with no warning or call for apology I certainly would not be interested in rescheduling. I would not recommend dealing with this company due to poor customer service. AI technology may not be working for them.

Jeff did an amazing job fixing our refrigerator. He worked very hard to find the problem to make sure the water leak was fixed.

I have an AHS warranty repair thriugh Sears Home Service and yesterday I was told they would be here at 1:06, it was pushed back 4 times and I was never notified that the tech cancelled. I have talked with Sears service phone and they said they can do nothing. I took off half a day from work to wait for them yesterday and I can't do the same today. Everytime I call it's a robot.

Scheduling is a scam!!
Supposed to be to my house by 10AM and showed up at 3:30PM although the whole time the tracker said we were the next appointment.

Technician was here for 15 minutes and left

Your service was so bad, months to repair the appliance with four no shows and no call. Your lack of service has convinced us to cancel our Home Shield policy. I will never have any business with Sears, products or service. I only wish I could give zero score.

Horrible customer service!!
Had to wait 1 week due to a handheld device not working on the technician. Wait another week waiting for the part. Only to find out they ordered the wrong part and then needing to schedule 2 more weeks out after they order the correct (hopefully) part.
My technician was OUTSTANDING and I know it was not his fault at all!!!!

I scheduled my appt for today with a window 8am-5pm and NOBODY showed up. I called they said someone was scheduled to be at my house at 2:50pm but when I called for an ETA at 4pm I couldn't talk to anyone just automated system. Such a joke. I definitely will NOT be recommending this place to anyone!!! HORRIBLE!!!!!

if i could give zero stars I would! They are contracted with AHS, I put in a work order on 10/15, they were suppose to come out on 10/23 (gave me a window from 8am-3pm) I waited all day and they did not show up. They then rescheduled for 11/4 which is absolutely ridiculous! You can't get a live person on the phone. AI was also horrible. They ordered parts which came the next day and they still will not come out any earlier to fix my washer! This will be the second time they come out to fix it. HORRIBLE HORRIBLE HORRIBLE! I do not recommend them or AHS!!

Our insurance company signed us up with them. After 0 communication from sears end we received an email that they would be at our place in 2 days. Original time was 8am to 10 am. I understand things happen so I scheduled the day off of work to wait. The day came, we waited until 10:30 when time updated to 8-3. Waited till 3:30, then it said 4. Then , 7:15 we reached out to sears at 9 about our frustrations. All of this with no communication or replays from calls. An hour on the phone lead us to "we are busy you will have to reschedule." We had someone else come. They did it the next day. Sears got a hold of us and sent someone out 2 weeks later?

We had a scheduled service appointment with Sears that was paid for in advance. My husband took the day off work to be home for the 8am–3pm appointment window, but no one called or showed up. There was zero communication. He lost 8 hours of wages waiting for an appointment that never happened.
To make matters worse, it’s impossible to reach a real person by phone—only an automated system. Five days later we received an email saying our appointment had been moved to a date two weeks out. At that point, we chose to use a different repair service.
We are extremely disappointed in the lack of professionalism and customer service.

They have been to my house three times and still haven’t repaired my refrigerator. I have had no refrigerator since 11/1/2025. They were supposed to come today and never showed up and then sent me emails of repair estimates for today and asked me to rate the technician. When I spoke with them they said my home warranty company never issued a recall. If that was so why did they keep texting and emailing me about my appointment. I had requested that they come with the parts needed ( as they know what they need) and they didn’t do it on the last visit and no guarantee that they will have them when they come on Dec 23rd. Totally disgusted with the service I have received from them and my home warranty company Supposedly covered by my home warranty so I cant comment on price

Today’s repairs guy was knowledgeable and efficient, but others were not. It took 3 months to repair my washer door gasket because of wrong parts ordered. My biggest complaint of all this, is Sear has made it communication with customers service (a human) very difficult.

Other than today’s service guys, I will not recommend Sear service to my worse enemy.