Appliance Repair reviews in Lincoln, Nebraska

Can’t comment on their actual repair service but if it’s anything like their customer service it’s probably awful. Had an appointment for washing machine service through NFM so I took the day off from work. They didn’t show so I called to ask why. Gail who answered the phone said they weren’t coming out because they needed a part. Funny, they didn’t come out and diagnose the issue. Asked why they didn’t notify me of this and she said they are busy. Asked for ETA on the part and she said she didn’t have one. Week goes by I call again and ask for another update and Gail tells me maybe in a week or two they can come out and would let me know but they have other 50 - 100 customers a head of me.

If you’re a business that is unable to keep your scheduled appointments why are booking more service calls?

Judging from their responses from other reviews it’s clear that they take offense to negative feedback. Look to see how many reviews mention Gail.

Fast, friendly, and correct maintenance done the first time. My technician brought all associated tools, parts, and equipment needed for the job. Metro fixed my broken dish washer and I'm sure they can help you too. 5 gold stars... would recommend to family and friends.

They were very professional. Talked me through what possibly what could be the problem. Was going to order parts but they double checked another thing and it was the problem . Scheduling was easy customer service was great and they were able to get me in as soon as possible . Would highly recommend them.

Metro Appliance was the authorized technician for my extended warranty service on my dryer. They were excellent to work with. They kept in communication about parts and service and were quick to schedule a follow-up appointment to fix the dryer. From the time I started the warranty request to the time dryer was back up and running was about a week. The technician was friendly, knowledgeable and answered every question I had. I would definitely use them again for my appliance repair needs.

TL;DR: they took my money, didn't do anything, and are unresponsive. Ask for someone else if your warranty company assigns your repair to this place.

I submitted a request through my home warranty company to have my oven repaired. These guys called me very briefly to see what was wrong, OK that should have been included on the order from my home warranty, but whatever, said they'd have the schedule guy call me back to set an appointment. A day later, no call. I called them and got scheduled. They gave me a 12 to 5 appointment window and they weren't here at 5. Called them and got a rude response that the tech will get to me when they can. Finally showed up at 5:30. Took a look at the oven & needed to order a part, should be here in 7 days. Said they'd put the request through to the warranty company and get it ordered paid my deductible for the repair and he left.

Seven days later I call to see what's up and they say they haven't heard from the warranty company & can't order the part until they do. I call the warranty company, who says Metro TV hasn't submitted a diagnosis of the problem, so they can't authorize the repair. Called Metro TV back and suddenly the person who answers the phone can't answer any of my questions about the status and sends me to another person's voicemail to leave a message. So at this point it's almost two weeks later, I still have no oven, I'm out $100, and nobody has made any attempt to help me.

If you want apathetic & unresponsive these are your guys! Otherwise, call your home warranty company back and ask for someone else.

Dropped off a Yamaha receiver to be diagnosed/repaired if possible. Was told after 10 days to "find some other sucker to work on this" and then hung up on. I can appreciate not willing to work on certain items, however, terrible customer service and communication. Was recommended here by a trusted company, but I will be taking all business elsewhere.

Excellent service man. He showed me what was wrong.

Both the serviceman and the person observing were pleasant, prompt, informative and quick. There were differences in what the coverage group said and did and what Metro said and did regarding scheduling and what I was told in handling receipt of the part. It did take longer for the repair to be completed from start to finish (approximately 3-4 weeks) than I expected. The coverage people probably should not schedule an appointment that the repair people have to change because of their workload.

If I could give zero stars I would. First the office staff was rude. Was more concerned about arguing with me than scheduling a time to fix my dryer. 1st Repairman comes out and says to just tape the door shut and run the dryer. Second repairmen comes out with a big box to make repairs. He tells me my drum is bad and it will be awhile before it’s fixed. It’s been 24 days until metro hopefully figured out what’s going on. Hopefully they actually order the drum today. This place has rude staff and at least one incompetent repairman

I am writing to say that our experience with Gary Ortiz was phenomenal. He is very professional, knowledgeable, helpful and courteous. He explained the things he was doing in terms we could understand. He went above and beyond to make the repairs and kept his work area clean and neat. We can't say enough about our experience with Gary. In our opinion he is a model service technician that others should strive to be.
What made it most pleasant is he seems to really enjoy the work he does. Every company could benefit with employees like Gary. Thanks again Gary, you did a great job for us!

The service was fantastic! He was very knowledgeable about our fridge and our problem was an easy fix. The only reason they didn’t get 5 stars was because of the 2 week wait. Otherwise, I highly recommend! Just need to be patient.

Highly recommend for repairs. It was easy to file my claim through Lowe’s and then Metro got in touch with me right away to schedule a service. Very knowledgeable technician who quickly diagnosed and fixed the problem with the icemaker.

Very fast with responses, very informative and quick repair. Would highly recommend. Gary was great!

The techs showed up on time and were very knowledgeable. They started thru a checklist in their heads- confirmed the problem. Tried a few things that didn't work. While talking asked if had been asked to power off the unit by anyone at GE. N0 was the answer! They reset the unit and all was good. I could not have asked for anything more from Metro. As for GE support think a lesson from the guys with boots on the ground could have saved them $$ and solved my problem. THANKS METRO!

This company came up when I scheduled a service call on GE's website as the only option. I scheduled the appointment and the guy called me and asked questions about the washer and then said he would have someone out to my house between 10-11 am the following day. I called the following day at 10:55am and asked if the guy was still coming. She said they transferred the ticket to another company and to call GE. I was not happy and called GE and they said Metro TV actually cancelled the appointment without letting me know at all. This company is not trustworthy and I would not do any business with them nor will I be recommending them to my followers or family that live in Lincoln.

Communication with Gail was excellent. Gary fixed our dryer that was overheating. Gary explained very well and was right on time. We were very pleased.

I had a problem with the first time I tried to replace my water filter in my GE refrigerator. I made an appointment with Metro Appliance to help me with the problem. They were very good at staying in touch and when the part came in they contacted me immediately and set up an appointment two days later. Gary showed up on time and resolved the problem. Thanks to Gary and Metro for such good care.

After scheduling errors with Fridgidaire’s Indian service desk subcontractors, once they got info to Metro, I got a call, a firm schedule, a qualified tech, and a repaired dishwasher!! Great job, Metro!

Liars. Did not receive service but can say they are liars. Told me the insurance company canceled by appointment on my own behalf. Called insurance and they told me these guys canceled themselves due to being understaffed. Bad business practice to lie to me. Have heard they are scammers and can believe it now.

Service was prompt, on time, called ahead and done very fast, very happy with whole experience.

I'd not choose to use this company. While the technician did a decent job, the people in the office ruined the experience. There are companies that will schedule work and not complain. This isn't one of them.