Appliance Repair reviews in Lincoln, Nebraska

I would recommend them to anyone. The company called a few days in advance, kept me informed by text and/or phone call. The service tec. was excellent, explained what he was doing, was careful not to damage anything, clean and polite. He quickly diagnosed the problem with the refrigerator water filter and completed the job very quickly.

My Tech did a great job. Even though he explained what was wrong he Listen to my complaint and called into Tech Support and was able to replace the control panel.

Gary was very professional and his experience diagnosed the issue immediately. Our washing machine was repaired with the first and only part needed. Thanks!

Great service but it took from January 15th to March 10th for them to get back to me.

Gary was very professional, courteous and personable. He was very quick with the replacement of the ice maker. He also left the area he worked in very clean when he was done.

Been waiting 2 1/2 weeks always an excuse
If its not 1 thing it's another
Fixed problem OURSELVES!!
Without any rude people on the phone
I guess they don't like money 🤣🤣
3 appointments 3 cancelations?
Go ahead and blame me as I see you do in all of your responses

Gary's a Pro, he called ahead and arrived within the first hour. Just ran one load of laundry successfully after repair; so far, so good. I appreciate the professionalism, punctuality and communication from all parties that helped me get my washing machine back up and running, thank you.

My new refrigerators ice maker was not making very much ice. Gary came to check and fix it. He first assessed my refrigerator including the freezer. He checked the temperatures in both compartments. Then he checked the water connection. Next he throughly checked the ice maker. He replaced the ice maker and the water connection.
He then showed me where the air flow came out in both the freezer and frig. compartments telling me to keep those areas open to allow air flow. I received much better information from Gary than what was in the owners manual.
My ice maker is now working fine and I am getting lots of ice. I highly recommend using Metro and Gary

If I could give this company zero stars I absolutely would. In fact, if you look on Yelp & through these reviews they show the true story of how bad this company really is.
This was an insurance claim through Allstate/SquareTrade. The first scheduled date was to come on a Monday, they called and rudely said nope, Tuesday. Ok fine, the first technician that showed would not fix my dishwasher claiming they needed new parts, which I already had. He was here for a total of 7 mins. They were rescheduled to come out on a Friday, they finally called at noon (mind you scheduled time was 8-12) and laughed at me on the phone saying they won't show up until Wednesday between 8-12. Well here comes Wednesday, they did not show, when I called the office, Gail who answered the phone was so rude and stated I wasn't on the schedule and would have to leave a message for someone else. So now, we are over 2 weeks still without a repair. Do not use this company. They really need to find some staff that actually knows what customer service means as well as knowing what it means to stand by your word of scheduled timing. I sure wish I would of known this going into this ordeal.

I’ve had appliances and repairs for over 40 years. That’s a lot to be compared. I am pleased with their service and their response and their technicians are well trained. Their technicians are kind and caring. They always show me what broke and caused the trouble and teach me things about my machine each time. If you want great technicians who care to explain what happened and care to understand and repair it as quickly as possible contingent on parts then this is your place.

My washing machine was broken. When Gary, the competent technician who arrived on time, was all done, the 10 YO Maytag was running like new. Clothes are coming clean and the machine is now SUPER quiet.

Highly recommend.

We were sent a repair man who was extremely rude from the beginning. He greeted us his customers with a “I’m Here, what am I here for?” Before hand I sent photos of the problem and a description of what is happening with the ice maker freezing over causing the water to back up and leak from inside of fridge. So I was confused why he acted like he didn’t know why he was sent to service our home. For whatever reason this man was rude from the start and was disrespectful so it eventually caused me to be rude and disrespectful. I am by far someone who wants to come out of her character and this man did that! The company should strive for employees to provide good customer service from the beginning and not make customers feel like an inconvenience. I understand there are rude customers but in this case he was a grumpy rude man who did not want to be here. His rude attitude was reflected back he didn’t like it so he refused service. The company then avoided my phone calls when all I needed was them to cancel the service ticket. But Samsung figured it out to cancel my ice maker is now fixed with no problems by a different appliance repair store. The company/office people were very kind and helpful so I will say that they made my experience well. Especially the front desk lady she was such a sweet lady! But that tech repair man needs a vacation or something lol 🤣

Edited my stars review- I appreciate the response to my review and I don’t ever like to wish bad upon a business. Thank you!

The technician sent to repair my fridge was extremely rude. He scolded me because I opened the boxes with parts that were sent to me. He refused to complete any of the repairs because an extra part was needed to repair one of the issues. He could have fixed the second problem, but he refused to do it. Then he took all of my parts with him. After he left, I noted he made a huge dent in the door he was working on. I could not be more upset and dissatisfied.

I would leave negative stars for this company if I could. I would never have a family or friend, or even an acquaintance I mildly cared about, use this company. I contacted them about an issue I was having with a gas stove. A tech came out and looked at it, charging me a $150 diagnosis fee. He stated it was the igniter to the stove and that it would be a $300 part and an additional $200 in labor to come back and fix it. On the phone when I questioned it being a $300 part tech became very defensive and rude just about me questioning the price of the part. I have another similar stove in the house and so the woman I am renting to questioned if the part could be taken from the stove. He started ranting I was asking them to do something unethical by using a part from another stove. I called the main office, front desk lady also very rude and after several calls was transferred to the owner who stated he would have to look into it and call me back. He never called me back. I called back, for him, a couple more times in which the owner once again blew me off promising me he would look into it and then just brushing it off again, never calling me back. I pleaded with him that I had already paid them the $150 diagnosis fee and that surely there was something his company could do. He brushed me off. I called back and finally got through to a tech that agreed I was treated rudely, that the whole thing wasn't handled right, and that he had found a part online he would order and that with part and labor I would just have to pay them an additional $200 to come back. I agreed to do that and he said the part was on order. Finally, after several phone calls, they were going to have at least a beginning level of moderate customer service or at least this particular tech would. Thinking the part was on order, I called back after a week to ask when I could expect the labor to be done, the service visit to take place, because I had heard nothing from them. I was told by a manager there that the tech I had spoke to had no right to tell me that and they had cancelled my work order (without telling me, without contacting me at all.) When I said that it was poor customer service, the whole thing wasnt right and was poor business practices he agreed and said he would be bringing that up to the partners in a business meeting that afternoon. They kept my $150, would not refund it after I requested, and never contacted me back. When Todd's appliance company came out they were able to tell me the igniter part wasnt actually bad that it was the wires to the igniter (Metro's diagnosis wasn't even right) and that they couldn't believe I was treated so poorly.

Jeff is the best! Always takes his time to make sure the job is done right, complete and leaves the work area clean and tidy.

I had Sears service my stove for burner issues and the technician, Lucas was exceptional! He was polite and professional and resolved my issue with ease. Thank you!

The techs who come to the house are professionals. Know their business and easy to work with.
Ability to get scheduled quickly is difficult. Waiting on parts is an issue.

in and out quickly, Kevin got the job done right the first time, very much appreciated.

My tech was very kind, as well as being known.
My only complaint is with Seats scheduling’ I should be able to get all my check ups in one visit‼️

Friendly and good service. Repaired my refrigerator. Water dispenser works now and ice dispenser should work soon.

Washing machine serial number couldn’t be located so we were told that an inspection could not be done. Still charged $138. Never again