Appliance Repair reviews in Lincoln, Nebraska

Always helpful and great customer service

Super group of employees. Always very helpful

They are very helpful and are fast if they have to order a part.

Had What We Needed

I hired a private contractor (Mumm Hearing & air from Saunders County) to replace my heat pump in early spring of this year. Turns out the heat pump was warrantied and Mumm worked with Dennis supply to get it replaced. Mumm half installed the heat pump which lead to my basement being flooded including my kids rooms. There is currently STILL (3months later) a cardboard box on the unit directing the air flow which I’m told by another larger professional company is not safe because I already paid Mumm thousands of dollars to do this work.
While none of this is Dennis Supply Co.’s fault, I requested the invoice for my WARRANTIED unit because Mumm Heating charged me thousand of dollars for this unit and the half install which caused over $10,000 worth of damage and I have no heat and it’s October and I’d like to know just how bad I was taken for the unit I shouldn’t have had to pay for to move forward with restitution and having it fixed.

Dennis Supply won’t give me the warranty information on MY heat pump knowing all of this because they value their future business with this shady, UNSAFE Heating & air guy from Saunders County vs doing the right thing to help a single mom and her kids who was ripped off with their assistance who was stuck with thousand of dollars in heating bill for a unit that isn’t working and over $10,000 in basement damages AND still no heat in October.

So if you’re a contractor who likes to rip off your customers they have your back. If you’re a hardworking honest person who does quality work and values your customers safety, I’d go somewhere else.

As far as the receiving department truck unloading guy April 29th 2025 10am.
One the most kindest people I've ever came into contact with. We need more like him in this world.

I want to give a personal thank you to Tom. He was not able to repair the lemon of a washer I have. However, i was able to get reimbursed by my protection plan. Tom was very prompt, friendly, courteous, and very truthful regarding the issues with my machine. Thank you so much Tom.

Whirlpool scheduled us with them to do warranty work on our refrigerator. When they called me to verify the information, they said it would be cash when they arrived. I told them that the parts I needed were under warranty (my problem was diagnosed by someone that did not do warranty work for Whirlpool, whole other bad experience). I was told I had to call Whirlpool back and get them to amend the work order. So, I spent another 20 minutes calling Whirlpool back a second time. I called the morning of my appointment and they said they weren't coming out, none of my information had been verified and they never received an amended work order. If someone comes out, diagnosis a problem and orders parts, they would see they were under warranty and then charge you for the labor. It seemed very cut and dry and that's what the other company I went with ended up doing. The lady I talked to on the phone was just mean and rude at Metro TV Appliance Service. I would pay the $700 in parts rather than to deal with them!!!

Very prompt and addressed our issue with our washer. Provided a good explanation of the service and repair. Appreciated Gary's knowledge and professionalism.

This place has horrible service! I explained to Bill my sensor dry wasn’t drying my clothes. He indicated it was because the vent tubes were clogged with lint. I said I just had brand new tubes put in. Bill told me I had no idea what was wrong with my dryer just like the women he had before me. He started cleaning out the vents and taking the dryer apart. He shook the connecting piece on the floor and the lint fit in the palm of my hand. Then he told me the only way my clothes would dry is to vent into the laundry room. I told him we did that for 6 months as they remodeled my laundry room. He laughed at me said he was going to cut his loses and walked out. Didn’t hook my dryer back up and didn’t clean up the mess. I had someone else hook up my dryer and the light inside doesn’t work. When Bill took apart the dryer he screwed the wires up inside. My husband called Kelly the so said manager and they did not have a ticket on us and he tried saying they never came out. We gave him the number that called 30 minutes before he arrived and he admitted it was his guy. He told us he would talk with him and call us back. A week later we still have not heard from anyone!! Thank goodness for Andy’s appliance advice as we now have the sensor dryer options working more efficiently!

Person who answered the phone attempted to diagnose the problem with my washer over the phone. I already had an appointment set to have it fixed on Tuesday. She said it would take 5 to 7 days without even looking at the product. When I challenged and noted that it was poor judgement to diagnose over the phone. She cancelled the appointment that was set and now they are avoiding my calls. I will never purchase an appliance from Home Depot again. Business cannot be done with bad partners. Had they had better customer service, they probably could have sold me a temp washer until I got the other one fixed. It’s for a rental.

They were not helpful. I received a referral to them from the Whirlpool site. Even though I got an email confirmation I had to call and they had no intention of meeting the appt time. They wanted to do an estimate based on pictures which I wouldn't get the estimate for at least another week so. The problem they were going to estimate was not the problem. I called another company who came out the same day and fixed our stove in less than an hour.

By far the worst company I have dealt with. One star is being too generous but I can’t give zero. Made an appointment Wednesday to have someone here Friday between 8-12:00. Got close to 11 so I called to see if there was any idea when they would be there, only because I took the morning off of work and had a busy day to catch up from missing work. The secretary was very rude. Told us the exact opposite from what kitchenaid told us about parts and labor costs. Only for her to lie and say the appointment wasn’t made until Friday morning and there was no way they could have anyone there today. I hope this review helps someone else avoid the BS and lies this company will give you. Call a reputable company like Andy’s appliance repair. Terrible customer service.

I have always had great service with Metro TV. I always recommend them when I can and have nothing but good things to say about the service. I remember them fixing my TV for the first time. These two nice boys came to my house and picked up my TV for me. I don't believe they still work at Metro, but they were nice. Moving forward to current times.. I had an issue with my computer. I contacted the store and talked to a guy asking if they knew of any places that could repair my computer. The gentleman was nice and explained that they could fix my computer. I was very happy to hear that they would be able to do this so I took my computer to them and I had my computer repaired in a good amount of time.

Please read the other reviews on this company and never do business with them. We put in a warranty claim on a Samsung dryer purchased from Nebraska Furniture Mart because the heating unit went out. We put in our claim on Sunday and we were told that they would be out on Tuesday to repair. Monday we were left a voicemail because they were missing our serial number. By the time we listened to the voicemail they had closed. We called Tuesday morning and provided the serial number and we were told that they would order the part and it would take 3-5 days and that no visit was necessary. After not hearing anything for 7 days (5 business days) we called to see the status. We were told it was on the truck but not delivered yet. After another 6 days of not hearing anything, we called again. This time we were told it was being delivered the next day (10 business days after the original call) and scheduling would call us. Two days later, again no call. At this point, I was fed up with waiting for my dryer to be fixed. I call to make a point of this. I am told that the part is in and transferred to scheduling. Scheduling tells me that it is going to be another 6 days before someone can come out to install this part. I have already waited over 2 weeks for my dryer to be fixed and waited way longer than I should have for the part to come in, and then they couldn't even keep anything available to come and fix it earlier than within 6 days!? I ask to speak to a manager and get transferred to his voicemail. I call again and let them know of this, and they say that they will track him down. They find him and transfer me again... and again I get voicemail. I call AGAIN, and the manager answers. I explain my situation and his response? Sorry, you can call another service provider but it will be a week before we can get out there. Fine - I will find another provider, I'd be happy to. Well, my warranty company tells me that because the part was ordered and delivered that I cannot change the service provider any longer. I call back to suck it up and schedule, and I am now told that it will be 5 days before someone can come out. Just 10 minutes before that it was 6 days. And here we are, 6 days before my install and I have already had this bad of an experience.

This is by and far one of the worst experiences I have ever had with a company. I am not the type of person to leave bad comments on a company - I get it, stuff happens. There is no excuse for this.

As for the owner, I can see you responding to all of these other comments saying you take no fault. Please find a way to squeeze out of this one. I dare you. Want to make up for your bad experience? Get someone out in the next couple days.

My service was outstanding. My technician showed me what the problem was with my dishwasher rollers and how the solution would help the situation long term. He also was very kind and looked at a leak under my sink that happened hours before he got there. He was very knowledgeable and fast as well. I would highly recommend to anyone needing appliance repair.

Gary was very nice and professional.
He took care of our issue and was here on time.

We have had to deal with them twice because of our warranty on our washer through home depot. I am not impressed. The first time they ordered a part with out coming to look at it then they didn't need that part. They can't get things done in a timely manner, it was almost three weeks before it was "fixed " last time. Now they can't even come look at it for a week. Then who knows how long it will take to actually get it fixed. I don't recommend them and wouldn't use them.

These guys are the worst, do NOT have your equipment serviced here.

My dad had a stereo he needed to repair, they picked it up from his house and charged him $200, they have had it for 8 1/2 weeks now and still haven’t touched it. They are clearly just taking advantage of a 70yo man. He has been back to the shop or called every week with no update.

When I called and asked to talk to the owner they sent me to voicemail, when I called back the man I spoke to was extremely rude and hung up on me, now they won’t answer my calls. I will also file a complaint with BBB

Had them come take a look at out washer cuz it wasn’t working properly.( came 3 diff times for same issue). the tech they sent was really nice at the first visit but then when he had to come for the 2nd and 3rd time he was very unprofessional and rude. Also when we had scheduled apts i would be home all day waiting and they wouldn’t show up. Would appreciate if at least they called to say they can’t make it. Wouldn’t recommend. The reason why i had them it’s because they were the only ones the company could send. And they didn’t even solve the issue. The tech told us it was our problem.

Gary came to fix our dryer and did a wonderful job! He called before he came over and arrived when he said he would. Gary was super friendly and thoroughly listened to what I said was wrong with the machines. He fixed them up perfect and gave valuable information about the units. I appreciate his attitude and service and would recommend Gary to anyone.