HVAC reviews in Las Vegas, Nevada

I had Air Squad come to my home for an air conditioning problem. Alexis was the technician. He could not have been more professional, friendly, and went the extra mile to complete the job. I never felt like he was rushing, rather he wanted to do everything correctly. I would highly recommend him. Great technician who wanted to make sure the customer was satisfied.👍👍

Always a pleasure working with Air Squad. They're pleasant to speak to on the phone and I can get an appointment soon after calling. Egor, one of the technicians, is always prompt and friendly and does a great job. I highly recommend Air Squad.

Was experiencing a leak in the upstairs shower that led to a very damp ceiling and wet floor in the room underneath. Got assigned Air Squad through my home warranty. Tech came by and "fixed" the diverter and left without even re-caulking the tile that he removed/broke to "fix" the problem. He said "I don't have caulk with me, you guys can just do it yourself". Incredibly unprofessional. Even worse, he didn't even fix the issue. We still were experiencing the leak, and we hired our own tech who identified an issue that had to do with the tub drainage. Safe to say I will not be using this company again.

EDIT: AirSquad returned and Mike and his colleague did a great job identifying and fixing the leak. Bumping the review up to 4 stars because I appreciate their responsiveness to making sure that the issue was taken care of. Hoping that this interaction is more reflective of the experience that most customers have rather than the first one

They were able to repair our furnace, and we appreciated that they were able to come out the same day we put in our service request 🙂

Absolutely 5 stars! Very professional and efficient. Office staff was so helpful and had Jamie at my home within a few hours. Jamie was kind and professional. He contacted me on his way to my home yesterday July 29, and had my problem fixed in less than 30 minutes. Thank you Jamie!

The service tech who assisted us did a great job. Jamie A. was prompt, courteous, and professional. He took the time to answer all our questions and overall provided an awesome customer experience.

They called within a few hours after receiving my order. They were booked so the appt was a little over 24 hours later. Jaime I think was his name was very friendly, personable and prompt with his service. Replaced a part and got my ac back up and working within 15 mins of his arrival!

My home warranty company assigned Air Squad to repair my air conditioning unit. For once, I am 100% pleased with their choice. Air Squad called almost immediately after I submitted my request and scheduled service for the next business morning. The technicians arrived on time and promptly fixed the issue, and Gary was very accommodating in explaining the problem and detailing the work that was done. The next day - for the first time ever - I received a follow up call from Air Squad to make sure the AC unit was working properly. I definitely will be requesting Air Squad for any future service requests.

I called to schedule an appointment at 9:30 am. Dispatch gave me a schedule of 11 am to 2 pm. Was surprised he showed up at 11 am instead of 2 pm. I showed him the issue then showed him the ac. He quickly opened the ac got two parts and it was fixed. He knew exactly the solution. They didn't try to sell me a new ac. I was very happy.

I gave them 5 stars as the technician, Alexis was kind and very courteous. He checked my system and had my air back up and running in 10 mins tops. Thank you Alexis I would recommend you anytime! 🙏 The company should be honored to have a man of your integrity.

I am always a sceptic when my home warranty company assigns a pro. BUT, in Air Squad's case, I was very pleasantly surprised. Most impressive was the person to real person communications when I called. Then there was Joe, the assigned tech for my water heater replacement. He made the job a pleasure for me. He was totally professional and totally did a great job. No BS, on time; did what he said he would do and did it in a timely manner. From his diagnosis (took about 2 minutes) through the completion of the installation Joe was the best of many, many service providers I have come across in the years I have had to call for help. Air Squad gets an easy 5 star rating.

I humbly feel so blessed with Air Squad and their tech, Gar Khachaturov. My AC is an older unit that most companies take one look at and walk away from—but not Gar. He seemed to know exactly what was wrong before even fully opening it up. He repaired damaged wires, fixed the breaker, replaced the faulty part, and had cool air flowing again in no time.

After dealing with weeks of hit-or-miss vendors who either didn’t know what to do or just didn’t care, this felt like a miracle. Gar showed up with patience, professionalism, and real skill. He wasn’t intimidated by the age of the unit at all and treated me with respect during a stressful time.

If you have a home warranty and you’re tired of hearing “sorry, can’t help” from vendors who clearly don’t care, give Air Squad a call. They actually listen, they show up ready to work, and they genuinely care about doing the job right. I couldn’t recommend them more.
I am so happy with them and highly recommend them!!

Got same-day service. Mark was very personable, knowledgeable & fast. He listened to my concern with the water heater, identified the issue quickly, got the part I needed & was done in an hour ... made my day that much easier!

I am absolutely frustrated with the service provided by this company. I had them come out to check the air conditioning system, which was not cooling properly, as per a referral from ORHP. After a so-called "quick check," they concluded that the issue was with the connection line between the indoor and outdoor units, claiming it was broken. However, the outdoor unit they inspected was NOT even the correct one for my system! This careless mistake and hasty conclusion are completely unacceptable.

To make matters worse, they claimed that the damage wasn't covered under the warranty based on their faulty diagnosis. While I’m not sure if this is related to ORHP's involvement, the lack of professionalism and responsibility is infuriating and disheartening. It’s hard to believe that a company could be so negligent and dismissive when it comes to customer service.

I’m extremely disappointed. As a paying customer, I expected a proper, professional evaluation, not a rushed, inaccurate assessment that left me with no solution to my problem. This kind of service is inexcusable, and I would advise anyone to think twice before relying on them for anything. The entire experience has been a waste of time and money, and I sincerely hope that the responsible authorities take action to prevent other consumers from being subjected to such poor service.

We submitted a service call for a garbage disposal issue through our home warranty and this vendor accepted our call. The immediately reached out to schedule. It just so happened they were in our zip code the same day. They fixed the issue within an hour and left everything clean. Great customer service and technician. Would definitely recommend them. Rare to find such great service.

Hello,
Ivan came to check out the water leakage when he told me there was a crack on the toilet bowl which is why there was water leakage and the toilet will need to be replaced. I asked Ivan how that would happen? And Ivan stated, “ I don’t know, but you need a new toilet.” Later the home warranty staff informed me, Ivan stated on the report that its physical damage caused by an individual and therefore my claim will be denied. Ivan lacks integrity due to the fact Ivan TELLING ME he does not know why there was a crack on my toilet bowl but telling my home warranty it was caused by someone which is why there was a crack. I have filed a complained against Ivan to his supervisor. This is unacceptable. If you truly think this was caused by an individual then honesty would be appreciated instead of me asking him if he can come today to replace the toilet & Ivan going along with what I was saying. I’m truly shocked. Be honest.
Respectfully,
C Favela

Mark's great reliable and honest he did a quick and efficient job overall, best experience I've had with a plumber in vegas so far.

Great and friendly techs. They came in and fixed our problem in 10 minutes. Just awesome.

I am extremely pleased with the service I received from Air Squad . My hot water heater needed to be replaced and they managed my service issue with efficiency , professionalism and speed . The service technician was polite and professional and made sure I understand all the components of the new unit and ways to ensure it was maintained on a yearly basis . I am so grateful that this company prides itself on excellent customer service and hires individuals that enjoy what they do . Thanks again Air Squad !

I want to give credit where it’s due—the technician who came out to my property was fantastic. They were professional, knowledgeable, and did a great job addressing the issue. However, I have to be honest about the business practices of this company.

I was quoted over the phone for an excavation job, with the understanding that a large portion would be dug up and everything would be put back as it was. In reality, my landscape company had already dug the majority of the hole to expose the problem area. Air Squad’s technician only made the hole slightly bigger—not to the extent I was told—and I was still charged $1,220 for the work, just shy of their full $1,500 flat rate for excavation.

It turns out that this company charges a flat rate for excavation, regardless of how much work is actually needed. Whether it’s a small shovel job or a major dig, you’ll be paying the same price. My insurance company covered part of the cost, but I still feel the pricing is excessive for the actual work performed.

If you’re considering using Air Squad, be aware of their flat-rate pricing for excavation and their business practice leave much to be desired.

The plumbing technician, Brandon, assessed our hot water and determined it needed replacing.
Brandon was polite and professional