HVAC reviews in Las Vegas, Nevada

Highly recommend them installed heat pump minisplit for my garage. Also had my ducts cleaned

This company is very rude! They were supposed to call me and make an appt. They did not call they emailed me a time convienient for them. When I called them to schedule they told me if not at there time it would be a week later or so.
Worst ac company around NOT RECOMMENDED!!!.

If I could give a lower rating I would. They left the house they were working on initially in the middle of the project, and never got back to me. I had to reach out to them to schedule a time for them to come back and finish what they started.

They STILL have not been back for a second time, even though I have rescheduled with them about 4 times now. Their team is unreliable, doesn’t show up, doesn’t communicate, and is RUDE. Save your money and time. Go with someone else

Highly recommend them. They take care of all my needs. Thank you Zen Aire!

I urge everyone not to hire this company. Never return phone calls, voice mails are always full so you cant leave any messages. Technician came 2 days later from appointment time. After the technician came we had to reschedule another appointment to fix the issue after we explained that we needed our A/C fix ASAP because it wasn’t working for almost 1 week. When the day came to fix the problem, the 2 technicians said they couldn’t fix it because they only fix single story houses. How stupid is that? Lack of communication on there part!!! This company is a joke and LACKS customer needs. DONT WASTE YOUR TIME WITH ZEN AIRE!! THE WORST AC COMPANY IN LAS VEGAS!!!

Service requested was unique regarding permitting a previously installed mini-split, so my experience may differ from yours and if you have more routine needs. Needed a permit for HoA reasons.

Put my request in thru Yelp which got me in contact with multiple businesses, one of which was Zen Aire, who called and messaged me within 20 minutes of my request going out. Trevor was professional, told me they can bring my mini split up to code, as well as the permit work. Jason came out the next day within the 2 hour window, also professional, took some photos, and left to discuss with his supervisor. He did tell me he would contact me by end of day, he did not, nor the following day. Had to ask Trevor for the quote which he got to me within 30 minutes. This issue could be that they did not have email on file, but a phone call would have sufficed to fix that.

As no one was willing to take our job, I am unable to compare prices, however prices were about similar to the electrical side of the minisplit (mini splits require separate electrical and HVAC permits for the single machine).

Scheduled the service and 2 technicians showed up within the time frame the following day. They essentially reinstalled the HVAC unit onto the wall, had to drill thru the garage wall, and run the tubing/pipes back into he unit. They used my old tubes, I'm guessing they're still usable. The unit works. Will re-evaluate efficiency at next maintenance.

Work was done on Friday and permitting paperwork was started the following Monday. Took about 3 days for the permit to be submitted and City inspector was able to come in on the Thursday. Electrical permit was already submitted. Inspector came out and requested a few tweaks which were resolved on the spot.

Everything was handled very well up until this point. However Zen Aire was unable to produce a confirmation number/permit, etc for me to show my HoA, essentially the only thing I needed from this request. Was able to call the city and they got me a number after a 10 minute phone call to the permitting office.

I'm not one to do these reviews...we had a major failure with our large unit. These folks were outstanding in a solution and had a complete healthier state of the art new system in place in a very short time and at that time we were told that filter maintenance would be 3-5 yrs at a time....fast forward to 1.5 yrs...system NOT giving any heat, called them, they sent techs out....we were then told that there was another filter that needs replacing every 6 months! [ We were NEVER told anything about this!] AND it's now up in the attic crawlspace which sucks for access instead of being in the hallway ceiling... and the cost of this filter is $57 every 6 months...They present a "perfect solution" but do not give ALL the info needed!!! Nor will they take care of this! Very upset with this situation and do not feel that we were given a truthful description....causing a difficult maintenance issue! DO NOT Recommend, as this WAS NOT CHEAP TO BEGIN WITH!!! Buyer beware!

🚨🚨DO NOT USE THIS COMPANY!🚨🚨 They no showed on an appointment they set and confirmed earlier in the day. Our tenants were left with no AC in 100+ weather with dogs and children in the house .
Did not pick up the phone although they advertise that they are open 24 hr .

Extremely Disappointed with Zen Aire Air Conditioning and Heating LLC

I had a terrible experience with Zen Aire Air Conditioning and Heating LLC. Despite multiple calls to check on the status of our scheduled service, we received little to no communication. After finally getting through to someone, we were told a technician would arrive at a later time—but that technician never showed up.
We were left waiting in over 100-degree heat with no updates or explanation. It felt like they had no concern for our comfort or well-being. The lack of professionalism and disregard for customers is shocking. I truly don’t understand how this company is still in business. Worst customer service I’ve ever dealt with.

Terrible company. Never answer the phone, they keep “fixing the AC” but breaks a couple days after. It’s been more than a month and they just don’t know how to do their job. Never call when they arrive, very poor communication, poor service. Save yourself a headache and stay away from this company.

This company was sent out to one of our rental properties by the Owner's home warranty company. They went out, said they needed to order parts and return in two days. Two days later hey told us when we called that a piston was put in backwards and they turned it around and the system was working. Tenant says unit is not working properly and is now making a weird noise that was not there before. We have been trying to reach the vendor and always get voicemail, but we can't leave a message because their mailbox is full. This has happened to me, the Owner, the Tenant and the home warranty company over the past four days. Home warranty had to send them a recall notice but they have not contacted the Tenant to schedule. This is NOT was we would call "Customer Service". Very disappointed in this company.

I don’t know how else to say it but this company is soo bad . Pooor ! Poor service! Poor response time ! Poor communication! Pooor work ! Literally finally after they didn’t show up to a scheduled appointment they scheduled they showed up and days later my AC again stoped working . ! This is a crap company . Write your home warranty to send someone else !

Had a great experience with the Technicians from Zen Aire Air Conditioning and Heating. They were very friendly and professional. They diagnosed and fixed my dead heat pump. They essentially rebuilt the outside unit. And it work's like it should. 5 🌟 and a heartfelt thanks

I was referred to them through my home warranty. I was orginally disappointed with the service and there was a small bit of property damage. Ryan and a partner came out and rectified the situation. I greatly appreciate his help and would recommend them in the future.

Everything went well with the installation of the new unit however the initial person Kevin that came out and told us the unit was bad told us the unit we were purchasing would you have a 25-year warranty and it only has 10 years warranty

We were extremely satisfied with all staff and technicians. They did their best for repairing the equipment to no avail after 1 week of new parts. We purchased a new combo unit AC & HEATER. They delivered a new unit same day and installed it also same day. They quoted us a very reasonable offer. This new combo unit is so quiet you cannot hear it running. We are very grateful that we choose them for this job. Great job. Harold & Rebecca

Wonderful organization & wonderful people. After going on our fourth day without AC, the repair company we had been waiting on & whom First American Home Warranty sent, told us that it could take up to three or four weeks to repair our AC (the temperatures had been running over 100 degrees daily). I then called Zen-Aire
Trevor & Ryan had their teams install for us a whole new HVAC before the weekend.
God bless you both.

My landlord scheduled service for our ac unit and called them to verify they were still coming. They advised they had 2 people ahead of us at 2pm. At 5:16pm after multiple attempts they finally answered and advised we have 2 people ahead of us again and that they will come today. They asked if we would would to reschedule, I replied NO we would like services today and they agreed on that. After another 4 plus hours I tried getting another update and they refused to answer and started forwarding my calls. They completely did not show up and we have young kids and a dog. Claim to be 24/hours but never show or answer.

Excellent and polite service. The work was done in a timely manner and the technician, Jason was great and communicative throughout. Thank you

You cannot get anyone to answer your calls. Text to set up appt. Tech was very late over 4 hrs late. He got her sat in his van 10 min. Got out was in my roof for 7 min then told me everything was fine then went back and sat in his van another 10 minutes before he left this was for an HVAC tuneup. He advised a tune up only ck wires and freon Like what asked for paperwork. Nope we give that out. Home warranty. Will get the notice. Like what a waste of of money to them. I never heard a panel come off. Why not check the belt. Or clean of the condenser compressor, any of that nothing so I canceled my home warranty. I’ll go with a different company. I would never ever ever recommend this company to anyone.

Ryan & his team are always prompt with service & so professional! They explain what's happening to you simply and fully so you can understand the services you're paying for.