HVAC reviews in Las Vegas, Nevada

This company lies and never came back to fix the problem. They sent five different techs and they all gave us a different story of what the problem is. Terribles customer service. They said they were on their way
and another time it was that they didn’t have the right part. Don’t recommend thus company at all.

The 2 young men that were installing a new AC Unit were very nice and did a great job. Thanks again Snow Frosty for a job well done and the quick service you provided.

*UPDATE*
I called in rescheduled yesterday. The CS person said they sent someone by and tried to call but i have no missed calls and was in the living room all night.. Nevertheless, they sent someone out to come fix my AC. The tech was friendly, and quick. My AC is back up and running. this would have been a 5 star review had i not been stood up the date of my original appointment

*Original Review*
My AC went out, scheduled an appointment took time off of work to sit in an 80+ condo for 4 hours waiting and they no call no showed on me. For a 24hr company as shown on their google you think they would at least attempt to call and let me know they were not going to make it so I could make arrangements instead of leaving me to sit in a hot condo for 4hrs waiting for a tech that never came..

If I could give 10 stars I would. They assisted me on same day and were timely, professional, courteous and tidy. Raul and John were amazing...they quickly identified the issue and took immediate action to replace the parts needed to get my ac back in action. They are wonderful. I highly highly recommend them!!

I had a very disappointing experience with Frosty Air Conditioning. Our appointment window was scheduled for 8am to 12pm. Their team showed up unannounced at 7:20am, over 40 minutes early, and knocked on the door without any courtesy call or text. We weren't home yet because we were told 8am was the earliest arrival.

Later in the day, I spoke with Daniel, the supervisor, and that conversation made things worse. Instead of apologizing or simply explaining, he lectured me about how all Las Vegas companies show up early and acted like I was the problem. When I tried to express my concerns, he cut me off repeatedly. After being talked over, I returned the favor. His tone was dismissive, unprofessional, hostile and completely unnecessary.

I don't check voicemails constantly throughout the day, so when I realized no one had arrived during the scheduled window, I checked my phone, found his message, and called back around 1:50pm. At that point, the interaction felt more combative than helpful.

This experience reflects many of the reviews I've since read online. It's clear why they have a 2.4 star rating on Yelp. Poor communication, lack of courtesy, and bad customer service. I won't be using them again and don't recommend anyone else does either.

My experience with Snow Frosty was great — everything went smoothly and the service was excellent. I’d definitely recommend you to others. Thanks again! 😊

I definitely recommend choosing Snow Frosty not only do they answer the phone but they are also more than willing to answer any questions or concerns that you may have! The techs were on time, respectful, and they got my home cool quick! They came to check out what my problem was and by the next day they came and fixed it!

A/C failure. Service call thru warranty co. Tech Tracy arrived ahead of schedule less than 24 hours after the service request. He promptly diagnosed the problem in the hot attic and replaced the fan motor setup. Completed job in about 2 hours, inspected yard unit and then temp-measured several registers in the house to confirm proper operation. Very respectful of property, left work area in good condition. I am very pleased with this company and their tech person, Tracy.

I had my AC break down on Friday and suffered all through the weekend because no technicians work over the weekend until I came up on Monday morning and discovered Frosty, they were able to come in as soon as the next 2 hours and we're able to fix my AC I was super pleased with their service. Abraham was amazing.! I highly recommend

Techs were very professional. They listened to the description of my problem, did some pre troubleshooting and then went right to work. They communicated with me what was done, how the unit was running, and what would possibly need to be done in the near future. Very satisfied with the service.

These guys are wildly unorganized and incompetent.

AC went out and was told they would show up around 8-12 the day before they were scheduled. Then the day of called around 8am to get the timeframe and was told it was actually 12-4. Called at 11am to ask for a 20 minute window because I was at my brother’s house since our house was hot. Then the same lady who said I was going to get a call back, called to tell me that the technician was at our front door and won’t wait for us.

Then without hesitation blamed us for not being there after the lady who answered the phone when I asked about a heads up asked me if “this was a good number to call back” in reference to the 20 minute heads up. House has been without AC for two days, I’m not staying there waiting for your technician while it’s 90 degrees in the house.

I would’ve stayed if the phone lady would’ve said “we can’t give a 20 minute heads up”, but she didn’t and waited until the tech was there to call us.

EDIT IN RESPONSE: The miscommunication came from my call in to your front desk agent who took my request to get a 20 minute heads up yesterday morning, as you did this morning, since our house has been without AC for a few days before you guys came, regardless if you had a work order or not.

The time window was also given to us as 8-12 (for Saturday) on a Friday phone call to my wife and then I was told 12-4 on a Saturday morning phone call made by myself. Two different time windows without a call to us on a change. Then on my phone call your call agent Saturday morning, I was led to believe I would get a heads up so I can come back home and she did not call until the tech had already arrived (which were in fact not my instructions, but opposite of what I was told would be able to happen).

Aside from that fact, in fairness to the public, your call this morning allowed us to get home in time and your techs did a great job and were extremely polite while they took care of the job.

Snow Frosty was great! They came out quickly and had my AC working in about an hour. Abraham was super friendly and did great work. Definitely recommend.

This process was extremely frustrating. They called me and asked if they could come at 12pm on Saturday and I said that would be too late because I had work. They said they could do between 6am-10am and that they wouldn't need to come inside anyways. On Saturday by 10:30 they hadn't arrived and I was going to leave for plans I had but I called first and they said someone would be here soon. They arrived around 11am and the first thing the guy asked was "Can I come in?" And I said "They told me you didn't need to come inside?" And he said he just needed me to turn on the thermostat. After a little while I went outside to ask them how much time they would need and they said "We just need to come inside for 10 minutes after we finish this to clean the coil, then you can go if you need to leave". I was inside when they came and walked in my condo without knocking or even waiting for me to give them permission (I was about to take a shower). Didn't even apologize. They spent 30 minutes coming in and out to clean the coil, then said "Okay we're all done inside, you can go about your day". 5 minutes later they knocked on the door saying they needed to come inside to access the breaker. An hour later they came back saying the needed to use my outlet, then said "Okay now we're done" which didn't mean anything to me at that point. Came back 3 more times after that saying it would be the last time until I told them I had to leave for work and they said they promise they were almost done. They did the "last thing" inside and said I could go so I left for work. Came back and the AC didn't work at all, wouldn't even turn on. I called the next day and they said they would send someone. The guy came out and said they didn’t finish because "nobody was home" but they didnt even call me that day to let me know they would need to finish later.

This is one of the most unprofessional companies I've ever dealt with.

Had a great experience with Snow Frosty Heating and Air Conditioning. The technicians arrived promptly and were courteous. They explained what was needed and left briefly to secure the correct part. Joseph Lopez thoroughly tested the heat in all the rooms to make sure everything worked properly. The best part was the cost of the repairs ended up coming in less than the estimate which was wonderful and unexpected. I appreciate the honesty and integrity.

Great service! Arrived super quick. Very professional and fixed the issue immediately. Thank you to my service guy who was very professional and informative, too. Thank you

Our one A/C unit wasn't feeling that well for the downstairs zone. I put in our request last night and we were informed that a tech would be arriving within a 4 hour window of time the next morning. Good news was the tech was on the earlier part of that window and I am super glad since it was going to be a very hot day. Fortunately, the temp downstairs was not at the unbearable level yet. Good tech, on time and professional. Inside team friendly and responsive. Thanks Snow Frosty Team!

Technicians were friendly and very knowledgeable of the equipment. Had the unit blowing cold air again very quickly. Would definitely recommend this honest company.

Services were performed in a timely manner! Abraham had great communication from the beginning and was in & out taking up minimal time in our day - he let me know when he’d be arriving, and got our thermostat replaced quickly!

They went out to us on an emergency and replaced our unit within 24 hours. So easy to work with and the best price we found. Thank you!!

Terrible do not use, for 1 they never call ahead of time even though I asked the receptionist, and the technician to call me, they show up un announced and not within the time frame. 2. They when out to my property said it was a compressor issue then when they went back to fix it it turned out being something else. I live in las vegas with extreme heat conditions. I am pregnant and have a toddler and I have now been waiting for my AC to be fixed for 3 weeks.
3. I called a week later to follow up and apparently they never requested the parts additionally needed to fix my AC.

This is ridiculous and unprofessional they seem to not know what they are doing.

The company is excellent at dispatch and customer service. Jorge and Caesar were absolutely wonderful techs. Kind, hard working, friendly disposition...great people.
They did a wonderful and swift high quality job, they deserve superb praise. Thank you!