HVAC reviews in Las Vegas, Nevada

Prompt, professional, reasonable in price. Recommended to me from trusting neighbor and was very happy with service. Will use again. Great followup and communication from tech and admin staff. Appreciated the good customer service.

Charlie is the best! He came out to do our winter check-up and was very thorough, professional, and friendly. He explained everything clearly and gave us helpful advice to keep our system running efficiently. We really appreciate his honesty and great service. Highly recommend Nevada Residential Services for anyone needing reliable A/C and heating maintenance!

My current “high end” A/C needed replacement after barely exceeding warranty limitations. Repair was not offered and a new A/C was recommended.The like for like replacement cost was exorbitant. I was referred to NRS by a current customer. I called and explained my situation to them. They offered to do an independent look and provide recommendations at no cost. The representative looked at my system and made recommendations based on the condition of the unit and an estimate for replacement with a comparable unit should I decide on replacement. I was given time to evaluate and make a decision. The estimate they provided had an excellent warranty both for manufacture and installation/ maintenance and included incentives that were totally unexpected. I opted to replace. The installation went very smoothly and I am pleased with the service I received and feel comfortable that the warranty and maintenance will continue at the same high quality.

Very happy w the service I received from Lawrence in verifying my installation. It is nice to work with a company that is endorsed by HVAC brand American Standard. Thank you.

We had Vlad come out and give us a quote for a new A/C unit. He was extremely knowledgeable and very patient in answering our many questions and concerns about the process. Very quick scheduling and response times with our follow up questions. Highly recommend!

This was a two day install for 3 new hating and ac units. The teams worked well together and put in long hours. They went the extra mile to bring up one unit first for the first evening. The team was wonderful in explaining and answering questions. They cleaned up for the evening before they left. Highly recommend this business as they do what they say for a reasonable price.

Reached out to NRS today and asked if they had any openings for maintenance service and just my luck they did and already had a technician close to my area that could come out within an hour.

My technician William came in and answered all my questions and performed all the required maintenance needed. At the end of the job he even recommended some things that could help keep the system running efficiently. I will definitely continue to keep doing business with NRS!!

Great experience with Nevada Residential Services! They replaced my rooftop AC compressor last night, and Chris did an excellent job. Everything went smooth from start to finish, and their pricing was very reasonable. It’s hard to find good service like this — definitely recommend them!

We had Nevada Residential Services install 3 new air conditioners about 3 years ago. They did a wonderful job with really great people They’ve been serviceing our system twice a year since then. I’ve been really impressed with the people they send out. They’ve gone beyond normal service numerous times. This time Charlie was our tech and I mentioned to him that I’d seen some water on the garage floor several times. He didn’t think it was our AC, but he proceeded to open the condensation areas and make sure there was not trace of water and then he checked the garage refrigerator and found a bunch of ice near the bottom of the freezer. Nobody asked him to check the freezer, but he did. And that’s just one example of why we will continue to use Nevada Residential Services. Oh, and when we call them, we keep getting a really friendly helpful girl who takes great care of us too. We’re really happy with them.

I recently used Nevada Residential Services for the first time for AC maintenance, and I couldn't be happier. Tony was an exceptional technician—professional, helpful, and thorough in answering all of my questions. He is easily the best technician I’ve worked with. I highly recommend this company!

I first called the good guys at NRS in November. Vlad came by and assessed our old condensers, furnace, and electric circuit breaker. His assessment was thorough -- very professional. When he was done, he gave me four proposals -- each with detailed explanations. I decided on the American Standard system as suggested.

By the end of January, the American Standard system has been installed. I now have two new condensers, new furnace system, and two new smart thermostats. Ever and colleagues installed the new system from 8 AM to 6 PM. Hardworking guys. I didn’t even see them take a lunch break. Lawrence (quality control) came by and inspected the work done and made sure everything was done right. David Espanol (handyman) also came by and reframed/repainted the attic entrance. He was very good in matching the existing wall paint.

Highly recommended if you are shopping for a new AC system.

I have had a five-year history with NRS. In that time, I’ve tried other HVAC and plumbing companies, and I always end up coming back to NRS. Their prices have increased, but that’s happening everywhere. I recently had them replace 25 feet of sewer line that was damaged in three places. Luis, Rocky, and their crew did an excellent job. Luis was honest and correct in his initial assessment of the problem. The repair could have been an expensive nightmare, but he went above and beyond to limit that scope of the digging they had to do while still completing the repair to the highest standards. Let me also mention Charlie, who is an outstanding HVAC technician among many talented HVAC technicians at NRS, and Nikki who has always been helpful and patient when I called the office about anything. Finally, if Adam calls you about a membership plan, give it some serious consideration. They still have a few minor details to work out, but the plan is worth it. NRS should be one of the companies you call when getting estimates. However, in an emergency, I’ll call them first every time.

Service Requested - Install a mini-split system for our separate 'casita' unit.

Value - Extremely fair, reasonable, flexible and based on my research, it was in line with what this should cost.

Why NRS? I researched and got several estimates. NRS was not the cheapest nor were they the most expensive. What they are is honest, transparent and responsive.

And from start to finish, they went above & beyond to make sure any questions were properly answered and addressed, there was no up-sell, and they were efficient, professional and took their time to make sure things were done right, including the clean up, where most companies fail.

Personnel / Install Technician - I was fortunate to have gotten Charlie and Darwin!

Both were fantastic to say the least and both were, as noted, extremely professional on all levels.

Charlie explained everything and provided great advice not only for this new unit but also for our main unit.

Darwin was efficient, went above protocol on assisting Charlie as well as doing a phenomenal job of cleaning up.

I expect the new mini split will perform well, especially with the Summer and heat right arounf the corner.

So glad we went with NRS and got Charlie and Darwin.

I am certain that if we needed any other services in the future, I will just contact NRS and hopefully get Charlie & Darwin again!

Thank you very much!

Jorge Hernandez, the service technician is a very pleasant gentleman. He's very friendly, outgoing and I felt like I knew this guy for years. You don't want to lose a service tech like this gentleman.

Very helpful. Also they were very fast when my AC stopped working. In short best company out there. I wouldn't choose any one else. They are knowledgeable explain things very well and work quickly.

because of the rain david was hesitant to go on the roof,the rain stopped and he went up and made some tests. He has to order some parts and wont be able to install them till saturday. cost over 2000$, so i am going to be without heat for 3 1/2 more days, not happy for the delay or cost of repair. David was good but the situation does not make me happy. really not happy with the cost of repair, by the way i'm under waranty, so why the cost. Called twice yesterday(wednsday) never got a call back. Why take 4 days to get a part?david called and came back today wednsday and replaced the bad parts. he was quick and i now have heat

Steve was very professional and explained everything to me answered all my question let me know about all the great things that you guys will do he did a great job. The one thing I really like is you guys send a photo of what Steve would look like so I knew who I was looking for 5 Stars 🌟.
Gustavo Alvarez was very professional 👏 They did a excellent job he had a whole crew they was nice friendly and cleaned up after their self do appreciated 5 stars😊👏👏 Had a new AC put in

He did a good job to identify the problem, I think.
Furnace relay is “sticking”, he tap it and finally run.
His recommendation is to replace the control panel board since relay is not a plug in type.

He ordered replacement, and said wait for delivery. After about 30 minutes, he said he got the new “control panel board.” He came back and install it.

He did not show the new control panel board and the old one he replaced. As a courtesy and honesty, he should have shown it to me.

The confirmation for servicing I received was for between 2pm to 6pm. The technician was an hour early at 1 pm. I was finishing up with an appointment elsewhere that I was finishing up.When I told technician over my ring camera about the confirmation was for 2 pm. He said that it was my fault that I confirmed over the phone. Then when I got to my home about 20 minutes later he then still blamed me for issue. When I showed him the confirmation he went between blaming the system to blaming me for confirming over my phone the night before which didn't make sense. Either way it didn't come off very professional. Next time when One Hour Air gives me a window what they really is whenever we feel like that day and dont make any other plans that day. Lesson learned.

We had an amazing experience with Jimmy, our AC technician. From the moment we called, he was at our house in under an hour, which was a huge relief on such a hot day. He quickly diagnosed the problem and had it fixed right away, saving us from what could have been a very uncomfortable night.

Jimmy was professional, well-spoken, and explained everything in a way we could easily understand. He came across as very honest and transparent, making us feel confident that we were in good hands. His knowledge and expertise were clear from the start, and you could tell he takes pride in his work.

Not only did he fix the issue quickly, but he also gave us helpful tips for maintaining our system so we can avoid problems down the road. It’s rare these days to find someone who is so fast, reliable, and genuinely cares about the customer experience. We are beyond grateful for Jimmy’s service and would highly recommend him to anyone in need of an AC technician.

I do not recommend them at all. My appointment was on May 7,2023 at 12 pm. At first everything was fine, Danny the technician came on time and checked the AC. I asked him how long he’s been with the company and he said 3 years so I was confident he knew what he was doing. He said the AC was doing good and it’s ready for the summer. I was feeling a little under the weather that day so after the appointment, I went straight to bed. Not until the following day did I notice that there wasn’t any cool air coming into the house. I went outside and was shocked to see that he left a piece unplugged. I didn’t know what it was until I called them and they said it was the fuse. So basically my AC wasn’t on for 2 days. I was furious. Another tech came within 30 minutes to fix it. Needless to say, I’m never using them again.Beware!!! Lesson learned from this experience.