HVAC reviews in Las Vegas, Nevada

Sahara Air has been reliable and stable since we started working with them. They have never tried to upsell us or get us to buy items/services we don’t need. They have a membership program that allows you to get discounts if you purchase regular HVAC servicing with them (2x/year). Super helpful and timely.

I had an interesting attempt at doing business with Sahara AC & Heating. I got so far as giving a deposit and setting a temporary installation date for a humidification system. Having owned a system before, I knew what I wanted, I did my due diligence, and I was prepared with knowledge and experience. The technician, Lucio, informed me that what I wanted was being phased out and that it could become difficult to get parts. Although I found nothing about this online, I was grateful for the information and took the expert’s suggestion to consider another model. All was going well - no problem, otherwise I wouldn’t have given a deposit, and Sahara wouldn’t have accepted my deposit and set a temporary installation date. Sahara sent me the agreement, I signed it and asked that they sign it and send me a copy. They didn’t; instead, they signed the deposit verification line, for which I had already received a receipt, so no signature required. This made me curious and I began to wonder if I’m doing business with a reputable company. I asked myself why a company would not sign their own agreement. Still, I asked again for a signed agreement, thinking it can’t be possible that Sahara wouldn’t sign their own agreement. I asked three times for a signed agreement and even explained that a valid agreement requires the signatures of all parties; it also helps to make the agreement enforceable. Made me wonder if they don’t want an enforceable agreement or if they want an agreement that could be difficult to enforce. In any case, the bottom line is, why not sign your own agreement?

Minutes after emailing my third request for a signed agreement, I received an alert from my bank that Sahara credited my account the amount of my deposit. There was no phone call, no conversation, nothing from Sahara, so I reached out to them asking what the credit was for. Sahara owner, Blake Ballard, phoned to tell me he didn’t want to do business with me, citing something along the lines of ‘things not being right from the start’. I have no idea what he was referring to. If things weren’t right from the start, which was only two days ago, how did we get to the point of a deposit, a temporary installation date and multiple email exchanges regarding Sahara not signing their agreement – all in two days? Was the work outside the scope of their experience or expertise? Do they prefer not to have informed customers? Why not sign the agreement? From my perspective, the only thing that wasn’t ‘right’ was Sahara not signing the agreement, as is evidenced in the emails included in this post. It’s all very strange and unprofessional, IMO. I think I may have dodged a bullet here, so I’m grateful that they didn’t sign the agreement.

An aside: Blake Ballard’s son, Matt Ballard, owns Sunrise Service Cooling, Heating, & Plumbing, who I also invited out for an estimate (I was unaware of the relationship). Matt told me that his father owns Sahara Air. Blake informed me that Matt told him that he also gave me an estimate. Weird? Given some of the comments made, one might get the impression that there was bad blood between father and son, but perhaps not, since they discussed me with each other. So weird.

Caveat emptor! Get a signed agreement.

Response to owner's response: That's an interesting angle. They didn't mention that on the phone minutes after the third time they ignored my request for a signature on the agreement. Only after I publicly exposed that they didn't sign their agreement did they come up with that angle, but they get kudos for the CYA effort. Finally word, their agreement doesn't even have a signature and date line for Sahara Air to even sign - see photo. Clearly, it is not their practice to sign their own agreement.

Exesellent service, professional, save us a lot of money, I will use this comoany again

We had a problem with your Air conditioner AC not cooling, after calling a few Companys i called Ben, very good customer service and professional.he showed up in 1.5 house. He diagnosed the AC, after 20 minutes he explained me the problem and my options, Ben had the part it truck. The AC start to work in 1 hour, we are super happy and and cool... the best. Ben is very honest and friendly, worth every penny.
Highly recommend.

Ben (the owner) was awesome in taking care of our HVAC problem. Being opened 24/7, I was able to contact him late night which not many companies were available to take my call. He scheduled us in very quickly and was super quick and detailed in identifying the problems with our 20+ year old unit which ultimately required us getting a new unit. He and his installer had a unit available and was able to get us cooled again in just 2 days. Thank you Ben for the quick and awesome work and I highly recommend him and his company to anyone with HVAC problems.

I was very happy with Their service. They were honest and truthful, something you don’t get very often.

Prompt. Professional. Ethical. Reasonably priced. Superior work. Great follow up. What more could you ask for in a company? I highly recommend and you will not regret doing business with them. I interviewed two other companies before speaking with Vlad at Nevada Residential Services… When Vlad came in it was game over for those other two companies.

Arrived timely. Respected my property & wore “ booties “ while inside. Very pleasant service guy. This company is definitely a “keeper”.

Prompt friendly helpful rep Laurence was here to fix furnace Would recommend to anyone as have used them several years for annual maintenance checks as well

Excellent customer service! The technicians arrived on time and did a thorough job servicing the three units for our house and cleaning the air ducts.

We had two 25 year old HVAC units replaced with a pair of Platinum Series American Standard Variable Speed units and couldn’t be happier with our investment. Outstanding installation team that took care of our home while working quickly to install the units inside the attic. Awesome technicians that came out to ensure the systems were operating at pique efficiency and provide us with valuable information as to the operation of the devices. Great price and service. Looking forward to staying cool for decades to come. Thank you !!!

My air conditioning went out and we called these guys .And they came out really quick. And fixed it within the hour very nice to. Thank you guys!

The service technician came in the promised time window, did a check on the problems that I had requested, and provided the estimates for work that I asked for. Just one thing: you might be turned off by the $85 initial charge.

Charlie and his partner did a great job in installing my mini split ac at my garage. Charlie have a great sense of humor and an excellent customer service attitude! He made sure everything is working well and ask me questions making sure i got everything right 😂 and the most impt one is he doesn’t scam you with the pricing! Honest to goodness and transparent! I highly recommend them! Leaving it all clean, no trash!

I had Nevada Residential install a Mini-Split System in my Garage. I thought about tackling the install myself but after seeing the cost to purchase tools/equipment, I decided to call on the professionals. I am so glad I did. Ernst was a total caring professional on the phone and Charlie came out and was Amazing. He is the kind of professional that takes pride in his work, listens to customers and is a joy to work with. The unit works great, looks great and I am 100% Satisfied with the job! I will upload pictures soon but wanted to come on and Thank the team at Nevada Residential and they have my highest recommendation. 5 STARS+++

I want to say thank you to this company. I called at 5:30am and the technician (William) was at the residence by 8:30am. He was kind and understanding of our family situation. He was able to answer any questions. He quickly found the issue and took care of it. I will recommend them to anyone. I am also considering joining their membership program.

I’ve been very happy with this company for quite a few years.
Charlie is amazing. He has never had us pay for unnecessary repairs and he does amazing work repairing when others would say to replace.
He teaches customers like me so they can self-maintain their own home when he knows it’s within their reach, and always does top-notch work. Highly recommended

Marco excellent, didn't try to sell me anything unnecessary. Second company to respond from Yelp and first to offer price via Yelp since I knew what I needed. They came within an hour of contacting them. Great price, very professional. I will use them again. Other companies highly rated AC companies on Yelp tried to rip me off for thousands. Beware. Marco the service professional very professional, cool, and knowledgeable. Great dude. Tim who set up appointment also excellent. Get estimate from these guys first. One of best companies I've used from Yelp.

Technician William helped with correcting a wire to get our new thermostat working. He was fast and very friendly!

I'm very happy Nevada residential services air conditioning and heating. This is the second time they've done maintenance for me and I appreciate their thoroughness and professionalism.

We appreciate the quick appointment we were given and the promptness with which the technician showed up. The final report and photos were sent very quickly.