HVAC reviews in Las Vegas, Nevada

I would like to thank yvette for helping us to fix the AC your really did a great job for us for always updating us i will recommend this home warranty you guys are the best

This is the fourth straight week of having same technician “out to REPLACE” faulty thermostat. Fan wouldn’t work even if turned “on” position on thermostat. Each time, after inside air with Stage 4 bladder cancer patient, my wife inside an intolerant temp of over 87* for hours. Finally same idiot came out to explain I needed to “document the problem”. He said “I don’t have this model on the truck” insinuating he was going after the one faulty” thermostat, Surprise, I called office, we’ll schedule an appointment???? For another ROUND OF BULL, they new thermostat BAD, but without regard for my wife’s life threatening health, have decided to play games. The “ROCKET SCIENTIST “ they sent me was a complete moron. After 4 weeks waiting. and our 22years of “upfront payment” I believe it’s time for a new service COMPANY. In addition to the &700plus yearly fee, they’ve managed to NOT REIMBURSE for “Gold replacement oft “their damaged gas stove, they made unsafe to use. Cost $979 out of pocket, plus misdiagnosed problem of “light module “ in clothes dryer, $175 to diagnose only to have “3” additional repair bids” not for light module, but to replace the control “circuit board” not light module, big AL local boss is fully aware and does nothing to correct any of his incompetent servicemen. Will be looking around contract renewal time for a MORE DEPENDABLE COMPANY. Thanks again for nothing,
John l Busch

They ruined my kitchen floor when moving my refridgerator. When I called them in Friday I sent them pictures and they said someone would get back to me on Monday. They havent contacted me, didn't seem to care when I called them about it in the first place and I'm still waiting. I will continue to call them, however I hope they fix the issue or I will report them to the better business bureau.

Well it's weeks later and I still don't have a floor. Today theyvtried to bring in a flooringbthe didn't match even on the closest way. Left my appliances in the living room and said they would be back. Nope now they are saying a different day and I jave to take what they are offering and to basically shove it. Not only that but they are not coming back today and leaving my appliances in the middle of the floor and a refrigerator I can't plug in so my food goes bad and I have zero way to cook any of it. Also I'm not available the day they want to come and just hang up on me now when attempting to resolve it. I even offered to buy the flooring that matches amd being refused by a secretary to even have that option. Worst company ever.

Don't use this company.

I ended up replacing the floor myself because they were so bad and wouldn't match the damaged floor and wanted to put it ugly flooring and gave no choices. I have all the documentation to back up these claims to anyone who is interested. This company is so bad I would run away till they go out if business.

For many years (22) I had this company, left for one year and came back almost 2 years ago, almost ready to sign for another year, price went up that I really don't care but notice the service is not the same as years before, I called for the washing machine problems and the tech said nothing wrong, put a load of laundry and the machine is doing had the same problem, also the AC working fine but notice a noise so the same tech check the AC and said is too old, then that a belt is loose and need to be taking care, he is not A tech, the company will call me bac and they did to tell me that is a need a new unit is not cover because had been rebuilt, the only company that had work in the unit is BFS over the years. I don asking for a new unit y was reporting a little noise. They willed a tech on Tuesday to check the washer and tied the AC bell, I hope. I don't have the money for a new unit, 78 and on Social Security. Remember the old days when the old guys use to came over and explain was going on. Hope to get the repair and that the company gets better techs. By the way Who is Sarah? Is that the girl I use to talk before? Nice person.

Called out to repair water heater. Nope they dont repair anything. They want to replace a pretty new water heater for a cheap heater coil.

I'm not a fool and your stealing then from customers. Easy repair and your guy literally refused saying you don't replace a heating rod for a water heater. The cheapest part that anyone can do. I called the property management and they heard the refusal.

I can't believe you sleep at night trying to rip people off.

Don't hire these people let them go out of business.

Hello Everyone, I have had BFS for well over ten years and they have always taken such good care of all my household needs. They will take care of any issue covered by the particular coverage contract you have and make sure it is fixed! Yvette, Joe, and Al always make sure things are taken care of! Thank you BFS for always being there!

This company has excellent customer service. Yvette the phone operator is outstanding and very helpful. Joseph I can't say enough about him. Joseph's attention to details in checking my ac units , dryer making noises, he made sure they were up and running before he before he left. Joseph answered all my questions I had asked him. I greatly appreciated him taking the time to answer all my questions. If he had to come back Joseph explained why. I really appreciate this company.

Blatantly incompetent. Our water heater was leaking and they were contracted with our rental property group to fix it. They came out late at night, shut off our water heater, and the guy would not replace it. We offered to pay with a card and the guy refused. He wouldn’t give us his supervisor‘s name and he left us without hot water which is illegal in the state of Nevada

All they care about is money. They will nickel and dime you any chance they get. Go elsewhere.

I was a loyal customer of this home warranty company for years. Recently, my furnace was confirmed to be working after two service visits, but my home remains freezing cold. They said the issue was identified as the thermostat.

I was told over the phone that a standard, old-school thermostat is included in my coverage. I understand and accept that they won’t replace the previous owner’s NV Energy thermostat, which is fine because I’d rather switch back to a non WiFi thermostat (the one they have available and included in my coverage). However, the next day when I spoke with them they said there would now be an additional $90 charge to do the replacement, even though I was told there wouldn’t be a charge the day before. I’ve already paid $75 for an HVAC maintenance fee and another $75 service fee for them to check the furnace which again was confirmed it works fine. So this feels like unnecessary nickel-and-diming. Regardless, I don’t feel there should be any charge at all if the thermostat replacement is included in my coverage.

It’s extremely disappointing that a company I’ve been loyal to for so many years, won’t resolve a simple issue, leaving my home cold and creating unnecessary costs for something that is included in my coverage. I have cancelled my service as of today which they took a $50 cancellation fee. LOL!

All they care about is money. Go elsewhere.

Great customer service! Easy to work with!!

The installation team arrived promptly and worked efficiently, completing the job in just under two hours. They were courteous, answered all my questions, and left the place spotless. Highly recommend for their professionalism and attention to detail.

Breathing easy now after their thorough vent cleaning; they left everything spotless in under an hour!

Our ceiling is finally breathing again thanks to their prompt and thorough ventilated ceiling repairs.

Their team transformed our kitchen in just under a day, and the new ventilated ceiling works brilliantly!

The technician took the time to explain everything during my A/C check-up, ensuring I understood what was happening. His thorough approach left me confident that my system is ready for the upcoming months.

The team arrived right on schedule, efficiently installing my new AC unit in just under two hours. Their professionalism and attention to detail were impressive, leaving me cool and comfortable by the afternoon.

After battling with my old thermostat for far too long, I decided it was time for a change. The technician arrived on time and was incredibly thorough in explaining the new system. Installation took just under an hour, and the difference in temperature control is remarkable. Highly recommend!

Reliable HVAC service provider that delivered excellent results. The technician was punctual and very professional. He performed a thorough inspection and explained everything clearly. The repair was handled smoothly and efficiently. He confirmed the system was working properly before finishing. The performance has improved significantly. I appreciate their professionalism and honesty.

From the moment the technician arrived, it was clear I was in good hands. Their attention to detail and expertise transformed my chilly house into a cozy home. The installation was seamless, taking just under four hours. I couldn't be happier with the warmth and comfort that now fills every room.

After exploring various options, we decided on a heating system installation, and it turned out to be a fantastic choice. The team was punctual, arriving just as promised, and worked diligently throughout the day. Their attention to detail was evident, ensuring everything was perfectly aligned and functioning smoothly. By evening, we had a cozy, warm home. The technicians were professional and took the time to explain the new system's features, enhancing our overall experience. Highly recommend!

Whether it’s at my restaurant or in my home Tom always shows up when promised and gets it done right the first time. He’s installed my commercial air conditioner at the restaurant in Day no one at my house also quickly and swiftly. There are many things in my life I need to worry about but when it comes to HVAC I never worry anymore