Appliance Repair reviews in Albuquerque, New Mexico

Hugo’s was called to fix our fridge. Takes them a few days to stop by and do a diagnostic. When the tech got here he did his thing and said someone would call in a few days. I asked for more details as I was confused. Then he said that they need to order parts and that someone would call to to let us know when to unplug the fridge. No o ever called. Finally after a week they call to let us know the tech is on the way. When he gets here he said he couldn’t work on it as we didn’t unplug it 24 hours before (in a blaming manner). He said that he advised to unplug 24 hours before (which he didn’t). Then just walks to his car. This place has very poor communication.The Tech Jerry was very unprofessional about the whole situation.

-reading other reviews sounds like this company drops the ball ofren. Just want to let y’all know about my experience with this company. Hope this helps with your research on appliance repair companies.

Hugo's appliance provided the utmost professionalism and delivered high quality work. Jerry was patient with my questions and gave me confidence that I selected the right company to repair my refrigerator. The receptionist at the office was very easy to work with as well, very polite while also being straight to business. I will definitely use them again if needed.

This place is so amazing did a wonderful job fixing my tv the customer service was amazing got my tv working great and looking brand new again very quickly I definitely am happy with their service got a life time customer now for sure! Thank you so much Hugos!

Just picked up my repaired TV. Th LEDs had to be replaced. TV looks just as good as new, customer service was outstanding and everything was explained and price was as quoted. Much cheaper than a new unit. Will use them again if it is needed.

A little context. LG contracts through these guys for repairs (hopefully they don't continue to). Hugo's Repair was contacted to repair a dishwasher. Hugo's calls to schedule and repair within a weeks time frame. The day arrives for the tech to show up for repair and does a no call/no show. Called Hugo's and they apologized, their tech got sick. That's fine, it happens. Why not call me and reschedule when you knew it?

Technician gets rescheduled and comes out about a week later. Does a 5 minute diagnostic. Goes back and orders part that needs replacing. Part comes in after about a week and a half.

Hugo's tech is scheduled to come out again a week after the part arrives with Cable hours between 8-12. Hugo's tech does a no call/no show again. Called Hugo's and they apologize their tech got sick. I ask the customer service lady why can't they call me and let me know this since they knew about the tech calling in sick. She apologized, was very nice but didn't offer any resolve. Does not offer a reschedule. Declines to fix the dish washer they have the part for (I think that's what gets to me the most is they already have the part in their custody). Cancels repair and sends back to LG to contract to another company.

Everything aside, the times I talked to customer service, they were very nice. Overall, I am very dissatisfied with the lack of communication and the lack of professionalism to see a job through.

Come on now! It's ok to make a buck repairing appliances but not rip people off.
The washer was not draining so he removed the 25" plastic tube, blew into it with his mouth a few seconds, banged it gently against my wood fence, and then reinstalled it. Less than an hour and charged me $204.00.
Honest?
Gerry Garcia

We've been happy with services in the past, however if you decide to cancel an in-home service they will NOT refund your $100 fee, which is absolutely ridiculous. I could use it in 30 days towards another fix, but the likelihood of that happening is low.

As a result, I will likely not call again in the future and try another repair service with more flexibility and understanding.

Jerry was here on Friday to look at why my refrigerator was leaking water. He knew immediately what the problem was. He needed a part that they obtained over the weekend. He came this morning-Monday and it's fixed. Service is the most prompt I've ever had for a refrigerator problem. Jerry was great. Very friendly and informative.

I recently used Hugo’s TV & Appliance Repair for an inspection of two appliances, and the experience was extremely disappointing. They billed over $400 without performing any actual repairs or replacing any parts. It’s clear that their pricing is excessive for what amounts to a basic inspection. I expressed my concerns, but they were unwilling to make any adjustments. I would definitely not recommend their services and will never use them again.

Hugo and his team showed up to fix our Sony TV on a warranty issue. They were timely, efficient and extremely helpful with getting our new TV back to work. I would definitely use them again for any appliance work!

Our Washing machine motor went out and they came out on Monday and found the issue and got parts and finished the job on Wednesday. We have used them in the past for our dryer and have been satisfied. Jerry our repair man had the job done and was very quick and professional. I would recommend them for any repairs that are needed for your appliances Will definitely use them again.

Recently I purchased a Hisense TV from BestBuy that was majorly defective out of the box. The outer screen was undamaged as was obvious with the TV turned off. But when the TV was turned on, there were vertical bands of light visible as well as a crack towards the top. It was obvious, even to a lay person, that the panel inside the TV was defective. Hisense told me they would be using Hugo to service the TV and that he was instructed to destroy the TV if he determined it was a panel problem and I would then be receiving a new TV. However, if Hugo determined there was damage to the screen, the warranty would be voided, and I’d be out of luck. The TV was off when Hugo arrived, and he turned it on and immediately said it’s a damaged screen, so Hisense won’t pay. He then said BestBuy damaged the TV during delivery. I turned the TV back off and asked where the screen damage was? I said it’s obviously the panel. He then said the TV screen and panel are the same thing. He reported this nonsense to Hisense, and as a result, they declined honoring the warranty. A different TV repair company said that my TV definitely has a defective panel and not screen damage. Further, they said that a screen and a panel are not the same thing just as a car’s steering wheel and windshield are not the same thing. It was obvious that Hugo came to help Hisense get out of their warranty obligations. Bottom line: either Hugo is very dishonest or really stupid. Either way, he should not be allowed within 30 miles of a TV set.

This company did a wonderful repair on my plasma TV. They came to my house and took it to their shop. We thought it was the main board, but it turned out to be a driver so the repair was quicker and less expensive. The two men Who picked up and delivered were knowledgeable and very respectful. Will definitely use them in the future

Have an LG that started dying on me and as an authorized LG repair company I called them up right away. Their price for the main board was as I expected. Hugo was very competent, nice and works quickly. I definitely recommend for any TV repair.

Hugo and his team was very professional, clear, and prompt. LG OLED was fried and came by, trouble shot the problem, and fixed it in a timely manner. Best part was that he and his team were great with our kids and a pleasure to have in our home. Highly recommend.

We contacted Hugo's TV Repair via email and I followed up with a phone call, the woman who answered the phone was polite and knowledgeable, she explained their process with dent removal and was very kind. They made communication easy and were helpful, I will keep them bookmarked for future help!

Very friendly and helpful!!

Great people there to help yoi

Reasonable pricing and very kind people.

Superior service. Knowledgeable AND informative Convenient home pickup Great pricing. All-round solid service Spread the word

The best appliance repair in Albuquerque. I've used them more than once and always great service.