Appliance Repair reviews in Albuquerque, New Mexico

She was awesome. Got here on time. Very helpful. Explain thing to where I understood it and gave me some good recommendations.

He was very polite and fast. He left the area clean.

Today's service was fine. Unfortunately, the parts arrived several weeks ago and two scheduled service appointments were canceled by the service provider due to "unforseen circumstances." Very frustrating and inconvenient as we waited all day for the arrival of the service technician only to be notified at end of day that they were not coming.

The service guy was good, just didn't give me his name...kinda knew what the problem was, but needed an expert; which he was..Thank you

Setting up a repair appointment was very easy and they came out within a couple of days to swap out the motor. Done right the first time. Thank you!

Was not very engaging I thought Gregory was coming and I guess Jay was the one service I greeted him as Gregory did not respond went to kitchen tried to attach ice maker said it would probably not stay. As he moved away from fridge ice maker fell again. Said he could not do anything else and he would report to protection plan. Recommend fridge be replaced and for us to replace with ice maker installed from manufacturer

The tech was very efficient and knowledgeable
courteous and considerate in our home. Prompt ect.

Repair service was excellent. The technician called prior to arrival, was on time, demonstrated full knowledge of the task, and was a true professional. I am very pleased.

I requested a fix for my washer. The pump was found to be bad. Part was ordered and a weeknlater he was back. Once replaced all of a sudden my control panel didn't work. Another order made, another week and it was fixed and working. Each time an appointment time was set up and each time he called and showed up early. I asked why the appointment window given wasn't kept and was informed that if he is in that area he handles all those calls no matter the schedule we are told. I've had to reset my schedule for every appointment.

2months later and it's broke again... had to order more parts and then the first repairman has come back again and now he fixed part and gave me a new error code after I tested. Of course this is after he left and now I get to wait 2 more days for something he could be responsible for and come back today. This is the worst service repair shop.

Robert was a knowledgeable and helpful technician. However, I found the Sears Appliance Repair service to be difficult this time. Initially, I was asked for the error code on the washer so that the technician would arrive with the proper part. I gave that information to Sears on my first call. Yet, the first technician who came to my home had to order the part and said it would take a week to arrive. The part arrived early, and I called for an earlier appointment. Robert then came and showed me that the part, which had been sent, was in fact defective. He had to re-order the part, and we set another appointment. At no time was I informed that I needed to notify Sears Appliance Repair when it arrived. But, AFTER the part arrived, my appointment was cancelled with the message that the part had not arrived. Once again I had to reschedule the appointment. I was without a washing machine for an unnecessary length of time. Robert repaired it in under 30 minutes, once we had the right part. It is also very difficult to have to hold open an entire day for Sears repair. it would be more user friendly if there could be an AM or a PM appointment.

The technician was very professional and pleasant. She was very good and helpful. My only problem was she was running very late and there was no communication except on the way and nothing till I reached out after 45 minutes. Still took and additional 30 minutes to arrive.

Came as he said he would and promptly diagnosed the problem which unfortunately meant that our 19 year old dishwasher needs to be replaced since the worn our part is no longer made but dig the job efficiently and explained as he went. Happy to have used the service.

This particular technician was great. The system used to schedule repair appointments is horrible. I had three prior appointments that were no shows. You can’t call anyone and get a live person. Responses from me to an AI generated text went unanswered. I had to go back to the warranty company to be transferred several times only to get connected to someone in India. That didn’t help me with local no shows. So three no shows was 12 hours of my time and my last phone call was 2.5 hours to finally speak to someone. This is lousy customer service on the front end. I’m so disappointed. I was happy with the tech and my issue seems to be fixed.

Serviceman was very knowledgeable.
However, It too 4 visits one of which was a no show. Parts had to be ordered twice. Lost the first time. Not the serviceman's fault. It's the Sears scheduling system.
Service window is 8-5. Not customer friendly. Had to take 3 days off without pay to accommodate Sears.
Sears Home Service call center is AI and NOT helpful. And Will not allow to transfer to live agent. That is NOT good customer service.
Not the repairman's fault but a very bad experience. Will not use Sears again!

Great technician. Professional and very courteous. Very knowledgeable about the issue with my refrigerator.

Excellent! He was very professional and gave us advice on the purchase of a new dishwasher.

Repair work and advice about aging fridge were good, repair agent competent and intelligent, thanks.

Tech called to let me know he was on his and said he accepts Visa/Mastercard as if that was his only concern is to collect payment before he even got here! He for 5 minutes and gave me a ridiculous estimate of 1006.00 to replace the basket for my washer.. then wanted to collect 138.00 for payment and left... Very annoyed by the entire experience!

My appointment was scheduled for 3 days from when I went online. The service window was 8-5 but the technician called and narrowed it to between 9:30 and 10:30. He arrived at the beginning of the window. Unfortunately the repair would have cost much more than a new washer, but he was not put out that I declined the repair. It would be nice to see the invoice/estimate in writing instead of him just handing me the electronic gadget to sign. But that is not the technicians fault.

Michael was very patient with the job. He did a great job.

Not fixed. Technician told us that we would receive a call within 24 to 48 hours regarding replacement of our dishwasher as they could not repair it, and indeed further broke it the last time they were here. I have not received a call, nor an email, nor a text message. Still waiting for resolution of this matter.