Appliance Repair reviews in Albuquerque, New Mexico

All my new appliances are under extended warranty with Dalton. They have been amazing this first year of working out some bugs in the units.

Our Dalton technician was quick to determine the problem with our Subzero refrigerator, explain the problem and the next steps in service. Thank you Edward.
Feeling optimistic!

Our refrigerator was delivered back to us about a week or so later in tip top shape! Edward did an excellent job! We are thoroughly pleased and appreciate the professional and fine service from Daltons Repair Service.

My assigned technician was Patrick. Very knowledgeable and professional. Excellent customer service. Was able to solve all the problems with my Wolf cooktop.
Thank you

Absolutely satisfied re the repair of my 13-year-old Maytag dryer. Courteous, timely, and efficient. The cost was very affordable.

The knob was loose in my almost 20 year old wall Viking double oven. Lorenzo came to the house and was able to diagnose the problem and fix it promptly. He was pleasant, helpful and knowledgeable. He even cleaned the inside of the panel while he had it open. I highly recommend Dalton Service.

Experienced technician was able to determine problem and run diagnostics on our refrigerator in a timely manner.

Our technician, Jordon, was courteous and professional. He took apart our entire dryer and cleaned it out entirely. We still need two parts that he did not have, he said he would call back in the morning with an estimate for the parts and he did as he said he would do. He did a nice job, cleaned everything up before he left, and was very knowledgeable.

Quickly diagnosed induction stove problem and ordered the replacement part, which required two techs to install. Not cheap, but got the job done quickly.

Our appliances installer did a crap job and then blamed everyone else but themselves when I called to complain that one corner of our freezer drawers were rubbing against each other with a big gap on the other corner. I finally got the complaint elevated to be considered a warranty issue and Dalton came to the rescue. Edward did an outstanding, it's a pity he he didn't do the install for everything.

We had Patrick in to do a warranty repair on our Viking Range. He was outstanding, on time, quick and efficient, and genuinely nice person.

Dalton has been fantastic from all staffing. Patrick is fantastic. I’ve had 4 companies come out and I refuse to use anyone other Dalton.

This place is a scam!! I had issues with my range cooktop at the beginning of November. I called Baillio's Appliances, Electronics, and Mattress Store to report the issue because I have had the unit for less than a year. Baillio’s directed me towards their service provider, Dalton Service Center. I informed Dalton that the cooktop was broken and that I had purchased a 5-year warranty. Dalton Service Center assured me that they would order a new range top and schedule the installation once it arrived. After waiting for about 4-5 weeks, they finally called me to schedule the installation. The service technicians were professional and the installation went smoothly. However, I was disappointed to find out that the new range top they installed was damaged, most likely during shipping. The service technicians apologized and informed me that they would order another range top and install it once it arrived. Throughout this whole process, I believed that the warranty would cover the cost, and there was no mention of payment. Fast forward to today, January 26th, I received a call from Dalton Service Center to schedule the installation of the second range top. However, there was a catch - they informed me that before the installation, they needed to collect $800 for the first visit!! I was shocked and frustrated to learn that I had to pay $800 for something that I thought was covered under warranty. It was a big mistake to purchase my appliances from Baillio's Appliances, Electronics, and Mattress Store. I would have been okay with paying if they had communicated the payment upfront instead of surprising me after installing another damaged unit.

I was informed about the payment today, January 26th, 2024, during a phone call. The process for this payment began in November of 2023, so it has been almost 3 months since then. When your technician asked me to sign the document back in December, he stated it was for delivery and that the balance would be billed through claims.

Great job. Greg was so patient and professional. The problem with my oven was not an easy fix but he didn't give up. Thank you, Greg.

Update: Dalton Services was very responsive and fixed the problem free of charge (8/18/23). Ice maker works like a charm.

Original review (Late July 2023)

Team Dalton "fixed" the freezer ice maker by installing a part they said was broken. $1250 and 4 weeks. Sure, NP. Except it's not working. Gaslighting followed ("it takes 24-48 hours for it to work"). 5 days later: No ice. Also, 90-day guarantee didn't mean much: Apparently we need another $250 part (why wasn't that discovered/ordered 4 weeks ago?). Three weeks later. No. Ice. In the middle of a heatwave.

I gave Dalton’s a call when my refrigerator gave out. They not only had someone out quickly, but he was super nice and had even brought with him the part I most likely would have needed. Unfortunately I needed a different part, but he had it on order before he left. Even with a service call charge and parts, MUCH less expensive than a new unit! And now I have someone I know I can call if I have any other appliance problems.

Greg was very quick and friendly. Excellent service from him and would definitely use and recommend. Warranty job

We’ve been frequent flyers with Dalton, thanks to a temperamental Maytag washer and dryer. The squeak in the dryer was back again about two weeks ago, and figuring it was time for belt #3, I called. Priscilla placed the order and we waited. The dryer got much worse, so they worked us in with the tech for a quicker visit. Edward showed up—again—and we learned it wasn’t the belt but a roller or the gear. Any of the three can make the same ugly noise. Luckily he had the gear replacement with him, and once again the dryer is working like new.

I called Dalton Service Center to have them check my Electrolux washer and dryer to be sure they were in good operating condition. Mark, the technician was very helpful and knowledgeable.

Was notified tech was on way. Greg arrived was dressed professionally to identify himself and was very professional while in my house and let me know what he was doing and what he did. As major components needed to be replaced. He was careful and clean in my home and also greeted our dogs with care as they were curious. Would definitely use Dalton again.
Thank you

Dalton appliance repair was excellent. They showed up on time and quickly and efficiently repaired my washer. Price was as estimated.

Technician was timely, polite and professional. Although not able to extract and access washing machine due to constricted location, he provided important information and options regarding situation.