Appliance Repair reviews in Albuquerque, New Mexico

The technician was prompt and knowledgeable. However, the part needed to be ordered. Two weeks later, the technician came to my house to install the part; however, unbeknownst to him or me, the part was canceled because it was no longer available. This is the 2nd time I have attempted to use my Sears Appliance Repair, the first time was a disaster, as the AI kept delaying my service order week after week, for my washing machine, until I finally had to call a local repair service to fix it. SO, now I'm waiting to hear from YOU as to how you are going to proceed with repairig or replacing my microwave.

I agree with another reviewer. Michael was terrific. However, on the day I was scheduled for the assessment of my washing machine’s issues, I waited all day at home only to get a text at 4:15 that no one would be coming that day. I was scheduled for the following week. Ultimately I’ve had to wait 3 weeks for the repair, which occurred today. The fee was extraordinarily high, almost $600, nor was I given an itemized bill to show parts and labor charges. I know the part only costs approximately $30 and the repair took only 20 minutes. Plus I had to pay in full in advance. Michael did a good job and notified me in a timely manner of when he would arrive (which he did, as promised), but dealing with AI and less than straightforward customer service on the part of Sears Home Repair, I can assure you I will not be using this service in the future. Excuse me, I now have 3 weeks of laundry to do.

Glad the appointment could be moved up. Sad that after tech misunderstood my expressed preference to repair rather than replace, he denied that was what he heard me say and said he had already erased the estimate for repair; for some unknown reason of "company policy" he could not provide me with a new estimate today so we could move forward, but said instead I needed to call to make another appointment to get the same repair estimate. The original estimate he showed me on his phone was around $675.

I will never use this service again. The tech that came out to look at our dryer said it was just the cord that needed to be replaced. I bought the cord and upon inspection found that this was much more than a cord issue. It was actually either a manufacturer or installers issue as the dryer was only one year old. When you call Sears’s service tech it clearly states that the fee is only applied if you don’t have them do it it was apparent all he wanted was a quick $138 because he didn’t have the cord and more than likely knew it was an issue. Went back to where we purchased the dryer and they took great care of us. Brand new dryer being shipped and installed.

These guys can fix it

Great staff and Ray is the Best!!!!!

Top notch service ,quick turn around.

This business has extremely knowledgeable, professional, and friendly staff.

Wow I really loved it! Highly recommend best place in ABQ!

The owner is very polite and gets the job done right and fast!

We've had excellent repair service thru them.

Nice people, good service, good communication...the dying microwave wasn't worth the repair cost, but they were up front about costs, so I would definitely do business with them again.

In addition to being an appliance repair service, this place is also an authorized repair center for Fisher Price ride on vehicles. The first time we took our Fisher Price car in, they replaced the defective part, we took it back home and immediately it started having other problems. Took it back in a second time, they kept it for close to two weeks, we got it back, and not 15 minutes after arriving back home, both parts they supposedly replaced with new ones gave out. They even forgot to put one of the screws back in! Very sloppy work! Stay FAR away from this place!

Great place to fix your microwave oven, commercial or residential. They do it all. They are fast, professional, reliable, affordable and honest. I have done business with them for over 15 years.

JD Enciso.

This company did not show up when they were scheduled. They did not return our calls. When finally contacted, they lied about what the schedule day and time was. On the next day when they said they were scheduled, they never showed up and they never called. They did not respond to texts or phone calls the rest of the day. I would never use this company for any repliance repairs. Extremely unprofessional. How difficult is it to respond with a text saying yes we're coming or no we're not coming.

They fixed the keypad on our Panasonic microwave quickly and at a reasonable cost. The part was in stock so I got the microwave back the same day I dropped it off. Amazing!

Ramone was knowledgeable, helpful, professional, efficient and personable. He diagnosed and solved the issue on the spot. Great job! The office staff was very helpful too. They got me on the schedule quickly and kept me updated.

The technician was knowledgeable and professional. He gave us good info on what we can expect with this older refrigerator

Our new Frigidaire oven and stove top needed calibration due to our 6600 foot elevation. Jordan our serviceman was fantastic. He explained why we were having the problems that we were having. Then explained what he did to correct them.

Caleb was so very friendly and helpful. He’s a great employee for Dalton.

Caleb was on time, efficient and replaced the broken ice maker. Another great Dalton customer experience.