Appliance Repair reviews in Brooklyn, New York

Russell was such a nice guy and so professional. He was quick to diagnose my fridge issue, gave me an immediate quote, fixed it on the spot and the stayed behind for 5 or 10 mins to make sure there weren’t any lingering issues. A good experience

Got problem with refrigerator. Called the company late evening and was promised visit the next day within specific time window. Technician Russell called in advance, and arrived at agreed time. Russell worked fast and with great confidence. The failed part was identified, tested, replaced with a new one, tested again and installed. Refrigerator was checked, paperwork (payment and warranty) prepared and signed.
I am absolutely satisfied with communication and service quality. Unreservedly recommend both the company and Russell the technician.

Great service. . Attentive to answering questions. Clean work. Overall would highly reccommend. Our leaking refrigerator problem hopefully fixed. No more rags under the fridge. Thanks Mr Russel for your patience.

Russell did a fantastic job of repairing our 25+ years old Viking range and oven. The appointment was prompt and he had all the replacement parts we needed in his truck. He was very knowledgeable and professional and fixed every issue we had. Would highly recommend his services.

Russell was very pleasant and professional. He brought all the equipment he needed, explained all of the things that needed fixing in my Viking oven and did the work in a timely manner. My stove and oven are now working
very well.

Russel was a true professional and did such fine work in fixing my oven. He came well prepared with his own shoe covers and blankets to protect my floors.
He explained what he was doing throughout and was honest about what needed to be replaced and what did not. He left my oven looking and working like new (cleaned greasy parts along the way)!
I would definitely call appliance repair group for my future needs.

Superior Appliance may be fine when it comes to standard repairs, but...for the love of all that is holy, avoid them like the plague when it comes to warranty repairs requested through the manufacturer. They came up with a long string of the craziest excuses I've ever heard of. First they said GE sent them an install date that was several months earlier than actual, so that it looked like the device was out of warranty. This was a flat out lie. After GE re-sent the info, they next said that the appliance was manufactured in 2019, not 2021, so the warranty didn't apply. Neither of those was true, per GE. This time GE had called them directly and reported to me that they were so impossible to deal with that they gave up and found another company. Now I just got a call saying that the problem was "cosmetic" (despite the fact that the oven doesn't work at all) and....etc. Hilarious!

One of the best service i have ever had. I called them 7 am they knocked me on sharp 9 am. They fixed my washer within 34 minute. They are professional. Thanks for great service.

I can only echo what other reviewers have said: zero stars would be more a more accurate assessment. This is a scam company that electrodomestic brands (such as, in my case, Electrolux) seem to be referring warranty claims to as a way of ditching their legal obligations. "Technician" never showed up within the supposed "time window" nor did they respond to repeated attempts to contact them through texts, calls or emails. Bottom line: don't buy appliances from Electrolux and never use this company (if it exists at all) unless you enjoy spending unlimited time on phone loops...

READ THE REVIEWS PEOPLE. I had them scheduled to repair my dishwasher, which was under warranty from Whirlpool. They were supposed to be here between 8a to 4p. They never arrived, despite calling them hourly from 3pm onward. It is now 7 pm, and they are no longer taking my calls. An entire day off from work, listening to their lies. I called Whirlpool who scheduled me with a different provider. But Superior should change their name to INFERIOR. Spent the entire day lying to me. Again, READ THE REVIEWS PEOPLE.

Call customer service to arrange an appointment for service. They never got back to me. Spoke with somebody later that day. They stated they need it proof of the part being delivered, but it was the part that they ordered for the unit. Stated they wanted to make sure it is the correct part For the information never got a response about a service date

This place will waste your time. They said that someone would call me Sunday to schedule a time to come later that day. No call. No show. I received a call Monday from a tech who said he had to reschedule for FRIDAY. We'll be going on 2 weeks without a stove. This is all for a stove that is less than 6 months old. Save your time, do not hire these incompetent people.

Made & confirmed an appt with Edgar for the next week on my day off (only day I could for the timeline I was given). Got a call THE NEXT DAY telling me a service person would be to me in 30mins, cleared that up and re-confirmed the original date. Today is that day, and I followed their directions and text to confirm that a person would show up. Well, no reply text, no phone call, no voice-mail, and of course, no person showed up! I called at 1:01pm to inquire what was happening, and the young lady did a perfect job of the 'I-don't-know-ness' that is so prevalent in mediocrity these days.
Superior Appliance ... step up your game or change your company name, because there's not one thing "superior"
about your style of handling customers.
GE customer service recommended I call them for expired warranty service ... I called GE and suggested they be taken off that list!

Worst company ever! My refrigerator wasn’t working. Superior Appliance sent a repair guy. The repair guy said I need the compressor. He will order it and come back. when part arrives. This was on a Monday. I called on Wednesday to be told part was coming in that day. They scheduled repairman for next day, Thursday. He did arrive but i had no idea what he did to make the refrigerator run. A few hours after he left, refrigerator and freezer stopped working. When I called they didn’t answer. The following Monday I got a call, the manager said for me to get a second opinion as they are not coming back. I called another company, they came and did a proper diagnosis and explained what the problem was and advised my next step.
Superior Appliance didn’t do any repair! They are liars!!! DON’T USE THEM!!!

We called Superior appliance after not being satisfied with another repair company who kept on pushing us off one week at a time for different excuses. Superior sent Alex the next morning. You know exactly what he was doing and had the job completed in half an hour or so. We were extremely satisfied

SKIP IT SKIP IT!
They DO NOT HONOR their appointments
They LIE about calling you (once the excuse was they called from a blocked number and the other that they DID call me - when obviously they had not)
They are extremely RUDE!
The manager is NEVER available and all messages left were ignored.
No skills to fix the issue and no social/business sense to communicate with the costumer.
Call anyone but them!

I got connected to them thru GE to come just look at my washer/dryer that isn't working properly -- they called after GE told me all the info and scheduled the appointment. Insisted I needed a purchase date. Then upped the price "because I was in Manhattan" and was INCREDIBLY rude on the phone. Ended up canceling and will find another company.

Expert Repair, Professional and Courteous- Reasonable Rates. I had a problem with my refrigerator and called them, the following day the Technician came and diagnosed the unit. He said he needed to order parts- he returned the next day with the parts needed and had my refrigerator up and running and working as good as new in 20 minutes!!! I will definitely call them again! I highly recommend them

Frigidaire schedule appointment for repair my wall oven . I call and confirm the appointment with Superior day before and the same day in the morning of the service .I was wait all day home but nobody show up. When i call them, they start lying to my "driver try to call you and because nobody pick up the phone he cancel appointment.
After my wife call them and try to speak with supervisor but this people never find our order number and our name in computer.

We had a horrible experience, and will NEVER use them for anything again. Several years ago we used them for our stove, but their service is no where near the level it was back then. $125 to come in to tell us the problem that we already knew (stove igniter). Said the part would be difficult to find (it’s not). We called later and they were going to find one. Never heard back. When we called a few months later, the woman was very rude, told us the case was closed, and hung up. Stay far away from this place. I see many other reviewers feel the same

I don’t typically write reviews, But for this one I had to speak up. This is one of the most unprofessional organizations I have ever come across in my 22 years living in New York.
When they came to do an assessment of my dishwasher they actually broke the door on the machine. When they came back to fix the problem they charged me $300 to fix the door that they had broken. I then contacted them because they failed to replace the retaining screws that held the dishwasher inside the counter. Now the dishwasher falls out of the counter potentially causing significant injury to my children. They refuse to fix this problem unless I pay them more service fees to come and repair it.

Please never use this company it is the worst technical service and by far the worst customer service I have ever experienced.

Please stay as far away from this company as possible.

Sorry to be so negative but I had to say something.