Reviews of local pros in East Rochester, New York

We had our above ground pool liner start leaking and called North Eastern to see if they could help us with a new liner and they did. The liner was installed properly and looks great! It was a pleasure working with North Eastern and would recommend them to my friends and family.

I love this company. We worked with North Eastern last year on a pool project that was fairly complicated and involved a few different phases/contractors. They were easy to coordinate with and did a fantastic job. At the very end of our project they ran into an issue with a supplier that had the potential to cause a delay in our project. They, as a company, pulled off a complete turnaround that is too long of a story to include here but was one of the greatest examples of customer service I have ever seen. From our initial point of contact (Mike Gorsky) to the entire North Eastern team everyone was clearly invested and the end result was a really incredible pool. I'm completely impressed with this company and would absolutely recommend them.

Friendly and helpful staff who are knowledgeable about pools and their maintenance. Good for everything from installation of pools and hot tubs to supplies and chemicals. Can typically find chemicals cheaper elsewhere, especially online, but it's sometimes convenient to get from them as they have a good supply in stock. Building is not difficult to get to, if somewhat out of the way.

The shop is clean, well stocked and the people who work there are sincere and very helpful. The service department however is entirely the opposite. The did a terrible job of closing and opening the pool. In addition, they did not even notice that the skimmer line was malfunctioning when opening the pool. After multiple calls, they sent someone to evaluate it and charged me 2 hours labor to tell me that there is a crack somewhere in the skimmer and they do not know how to locate it! Multiple phone calls later, my husband got to speak with the owner Paul - who just gave excuses and then promised to come and evaluate the problem himself. Four weeks later, we are still waiting. TERRIBLE SERVICE and no respect for their customers. STAY AWAY FROM THEIR SERVICE DEPARTMENT. We have stopped shopping there as well.

They do a great job, and seem like they have fun working here. I am at North Eastern 3-4 times per summer, and they always have what I need at a fair market price. Corrado rebuilt my above ground pool pump like a champ, and it's good for a couple more years again. Thanks!

We have been customers of North Eastern for 14 years. Always great service and support. They installed our pool and we’ve loved it and them since. They make it so easy to maintain it we couldn’t ask for more.

Recently purchased a spa from Northeastern Pool and Spa. The whole buying experience was such a pleasure. Steve gave us all the facts but then let us make up our own minds with absolutely no pressure. The delivery men were knowledgeable and professional. This is the second spa we have purchased there (left the old one at our old house and it is still going strong 15 years later). We would highly recommend doing business with Northeastern.

The staff who tests the water and explains what chemicals you need to keep your pool clean have NEVER let me down! We also use them to close our pool each fall. They were the ones who originally installed our pool (still beautiful 12 years later), repaired our heater when it broke (found us used parts to give us the most bang for our buck), and replaced our liner last year. Our pool is gorgeous and have given us much enjoyment over the years.

Good. Have a great selection of chemicals and they can fix anything/everything. The only reason I didnt give 5 stars is because their techs that opened our pool took off without letting me know they were done and leaving. I was home, I had talked to them and had a few questions because this was our first year in our new house with this pool. They taped my invoice to the garage and left.. which said there were several leaks and issues with the opening. That is something I would have liked to be shown/ explained.

Had a great experience with repairing an in-ground pool pump. It was far more affordable for the part and repair here combined than it would have been just buying the part online and doing it myself. Very happy with the help and service, as well as the friendly staff.

I can't say enough about these guys. I have bought a hot tub, a new pool liner, had them open and close my pool, multiple services - and they are always awesome to work with. They are responsive, on-time, knowledgeable, friendly, and just generally great to work with. I highly recommend anyone that is looking for pool service from something as simple as water testing, up to full service, go to these guys.

We hired North Eastern Pools and Spas to do a liner replacement for our inground pool. We went with them because they were a family owned business with years in the industry. We were told we needed to put down a deposit to ensure our job to be done in Spring of 2021, so in fall of 2020 we paid for half of the job, and were told we would pay the remainder upon completion in Spring.
At the time when the liner was put in it was raining heavily , but we were told that this would not be an issue. It took several days as the install began on a Friday, and the pool had to fill slowly in stages with fans running in order to keep the liner in place. The installer came out to finish installation on Monday, and the liner was sagging and wrinkled off the pool walls, The installer assured me that once the pool was full the wrinkles and sagging would be gone. We accepted this as the liner looked much better once we did have the pool filled. In the fall we closed our pool and once again the liner wrinkled and sagged. We immediately called and the service representative told us that she had notated the account , and that they would address it first thing in opening season in Spring. I called North Eastern pools in mid April of this year ,2022 to inquire about addressing the issue once we opened the pool. When I called , the service representative I spoke to was dismissive and unapologetic as she proceeded to tell me that they would come out sometime in June or possibly even July, weather permitting to assess the pool liner. I asked why I would have to wait as this was a job I had paid for which was under warranty. She told me that after they did “ pool reopenings”, they would come out after they addressed the 15 other people in line ahead of me. She proceeded to talk over me to the point I actually thought she couldn’t hear me , and that our connection was bad. She told me flatly ,” no I can hear you” . I told her it was unacceptable that I’d have to wait as this was a job already paid for that should have been completed correctly in Spring of 2021. I asked to speak to a supervisor and was told much of the same , and this woman laughed and insinuated that I was lying when I told her I was assured in the fall it would be addressed first thing in spring. My husband removed the pool cover and we saw that the liner looked even worse than it had in the fall. My husband called and spoke to Gene ( the owner) who told my husband he, “ would not send anyone out to look at our pool without a credit card on file” . My husband told him this was a warrantied product/ service and that it wasn’t done correctly the first time , and that he would not pay additional money . My husband and I didn’t feel that we were comfortable with using North Eastern Pools not only after failing to do the job correctly, but also in light of how we were treated by the owner and service team. I’m thoroughly disappointed in their workmanship and their disregard bordering on contempt for their customers. Install errors can happen, but not standing behind their work, and the lack of regard for a customer who has paid for a job that wasn’t done well initially and then telling that customer they’d have to wait till June/July for any service appointment is completely
unacceptable. The fact that pool openings were to be addressed first , (I’m guessing because this was money to be made versus monies already paid), is beyond wrong and prioritizing customers over a job that was supposed to be done right the first time is egregious. Our options were to not have a pool to use until June or July, or to go with someone else and lose the money spent on the initial Install by paying someone else to fix their mistake. We chose the latter. Do not make the same mistake, do not go with Northeastern pools and spas. They do not respect their customers time or money, and they do not stand by their work

This company and their personal are probably the finest around. Everyone chips in to make sure you are completely satisfied without having to wait forever to get what you need. The staff is extremely knowledgeable and can answer your questions without hesitation-and if by chance they can't there is someone there that can help. In this Covid time with all the changes we all had to make-they made it as easy as possible to conduct business. I am considered a "high risk" person with this pandemic; and I must say I never felt uneasy going to pick up my orders! They have a handle on this whole issue. I have recommended them quite a few times- and it seems to be the general comment that they are wonderful to deal with. Thanks Northeastern!

I had a leak in my pool. The service department was fantastic and guiding me what to do to help troubleshoot it prior to them coming out to find the leak. They were able to find the leak and Repaired on the spot. The gentleman that took care of my leak were fantastic. The overall experience for North Eastern Pool was fantastic.

This company has been awesome to deal with. We decided to get an in ground pool and I decided to ask 2 friends and both had gotten their pool from Northeastern and were extremely happy. So I contacted a gentleman name Steve from Northeastern and he came out the very next day to check the site and made a recommendation on where to put the pool. This was Nov 2018 and I wanted the pool installed and completed by June 1st 2019. Around 1st of March 2019 John came out and measured the space, by March 18th the pool was installed and the crew was absolutely the best. All were extremely friendly and courteous. Within 3 days after that another person came with the liner and installed that, again extremely friendly.
The electrician showed up few days later and powered everything up.
I was advised to stop at their shop with a water sample and someone would go over everything I needed to know. A very knowledgeable gentleman helped answer all my questions.
So far only thing left is the concrete to be poured and we should be ready for the summer season.

One important note: My main contacts were Steve and Debbie, both were incredibly helpful and their response time was excellent anytime I had a question.
I also felt like I got a great price based on some research I had done. More importantly was their professionalism as this is a big investment and one expects to deal with a great organization.
I would highly recommend Northeastern Pool to anyone looking to get one.
Thank you again Northeastern team.

Oz Engin

We purchased our hot tub/ spa from Craig. He was very professional, listened to our wants and needs . From purchase to delivery everything was seemless. We will continue to use North Eastern for further purchases

They installed our pool over 5 years ago and they have been great. We get all of our pool products from them and they have always taken great care of our needs. We have even had some user issues that they have helped resolve. I wouldn't get a pool or chemicals from anyone else in the Rochester area.

We are very happy with our experience with North Eastern! Service at the time of the purchase of the pool was fantastic. During install they were like a well oiled machine... on time and on budget. Their service after has been stellar. If you dont give them a chance when shopping for your next pool, you could be missing the boat.

Last summer we decided to put a pool and spa in our backyard. We did some research and decided to have Northeastern do the job. Steve was our salesman. He was very knowledgeable and responsive to questions we had. He helped us decide on the size and shape of the pool, chlorine vs. salt water, and the associated equipment. There's a lot to decide, but he made the process very easy and was a pleasure to work with. The planning and construction crews came next. Due to weather delays outside of their control, they started a bit later than we expected. But, all of their workers were very courteous, had great attention to detail and really showed they care about customer satisfaction. Debbie helped us through the installation process and I just can't say enough nice things about her. There were a couple of bumps in the road during installation; but, given the complexity of the project, this seemed normal. What mattered most to me was that when we had concerns, Debbie was very helpful and it was clear that her goal was our satisfaction. When she felt it was necessary, she even got the owner involved to ensure everything was resolved to our satisfaction. With all of the rain we've had this season, our liner floated. I talked to Brianna who is wonderful to work with and who sent Don out to fix it. Although I didn't meet him in person, he quickly had the problem resolved and gave us his expert advice on how to avoid the problem again.

Since the pool first opened last season, I have visited their retail store weekly to have our water tested. They have lots of pool toys (the combo volleyball/basketball has been very popular with our kids), accessories and all of the chemicals needed to keep the water crystal clear. The retail staff have always been friendly and provide great customer service. I love that they test my pool and spa water for me as often as I'd like and help guide me on what is required to maintain the right chemistry. I'm sure the water test kits they use aren't free, so I buy all of my chemicals and accessories from them as a sign of appreciation.

Over the past year, we've had a couple of issues with the spa as well (not Northeastern's fault), but Talia was very responsive and the service guy Tony is a wizard at fixing things. All repairs were done expeditiously and under warranty.

Overall, everyone I've talked to or dealt with at Northeastern has been friendly, knowledgeable, responsive and professional. They've shown us that they truly care about customer satisfaction. We've had a great experience with Northeastern and I'd highly recommend them if you are considering installing a pool or spa.

Had a great experience while getting items to open the pool. Helina was very helpful and patient. What a pleasant surprise customer service is at NEP&S!

Had problems with my pool pump and filter. The team form Northeastern were able to fix not replace my pump. This saved me many $$$. They retrofitted the filter as well to solve a problem there on an old unit. They are the best. They are my go to for all pool needs, the best people and service.