HVAC reviews in Rochester, New York

He’s a rude guy, he doesn’t know how to talk to customers.

I just added AC to my house.

Will, of NorthEast Mechanical, does outstanding work. He went above and beyond by sealing ducts, adding return registers and making sure airflow throughout the house was good. All for a price that was considerably less than the big name contractor I got a quote from. And that quote never mentioned doing anything to improve my duct work.

Throughout the project Will explained what he was doing and kept me in the loop.

If you need AC, heating or hot water work done you should consider using Will.

I don’t usually feel compelled to leave reviews. Not only was NE Mechanical quick to respond, they were affordable and exceeded expectations. Needed a new water tank ASAP. Got me up and running, gave quality advice and education, for the product, and we’re clean and quick. No-nonsense. 1000% will be hiring them again.

Will installed central air for me this very busy summer and it was great. The layout of my home and system is a little out of the ordinary, and it did not have existing central air, but he analyzed the situation and did a very clean install for me. The system works great. I feel like he looks at things as an engineer would, also takes a very wholistic look at the hvac system and offered some other suggestions for how I could improve the efficiency of my home. I’m glad I contracted with Northeast Mechanical to do this work.

Will did a great job servicing my furnace, taking photos and showing me where the dust built up and what needed to be done the whole way. He was very thorough sealing any areas that were allowing air to get into the ducts that shouldn’t be. He also sent me things to get to maintain the furnace down the road that will make it run more efficient and last longer. Thanks Will!

Northeast was able to answer our service call on our furnace within 2 hours. Will is professional and talks through his diagnostic and thought process. You can feel he’s being honest and just wants the best result for you and your furnace.

Absolutely satisfied with the work Northeast Mechanical did at my house. I found my hot water heater had blown and leaked out water in my basement. If you have ever had the same experience...this sort of issue requires immediate attention. Will at Northeast Mechanical provided me with same day service and more importantly helped give me the confidence and support I needed to rest my nerves. I would say too, and a very affordable and reasonable rate. No complaints at all. I would recommend Northeast Mechanical to all friends and family. I was backup up and running only a few hours.

Will has done a fantastic job for me each and every time. Very responsive, knowledgeable. He’s been able to show in detail before just throwing parts at things so there’s no wasted money out of pocket.

Will helped me in a tough situation Saturday morning no heat.
I did some research called he answered the phone. I told him the problem he was nice enough to trouble shoot with me on the phone for over 20 minutes and fixed the problem.
All this on his day off and at a personal function no fee.
We need more businesses like him.
Would highly recommend.

Well, I had a big problem with my furnace. Gas leak smelling through out my whole house. Thanksgiving of all day (I was not home) Will came out first thing the next morning and got me up and back in about three hours excellent job done. He even checked over all my appliances found some things that need care also. I am now a customer for life

I honestly can't say enough positive about Will Dalton. You can be assured that you have an honest and knowledgeable msn to meet your heating needs. Will responded to my call on a Saturday morning in half an hour !

Will is a true professional. He's performed several projects at multiple properties and he's always on time and on budget. Whether it's a tankless hot water heater or a new furnace fan, Will always made us feel like we were good only client, often inconveniencing his schedule to work around ours.

Will did an incredible job installing our new AC unit and a few other things. He was professional, efficient, and clearly knows his craft. Everything works perfectly, and he made the whole process stress-free. Absolutely a 5-star experience!

Excellent service, clean and quick work. Went above and beyond installing a water heater. Added a water filter which was a nice touch! Highly recommend!

Will came to do a yearly furnace/AC cleaning service. I also decided to have him install a super efficient filter system which included a lot of rerouting of pipework in order for it to fit in such a small, tight space in a closet. The outcome was amazing. He is a master at his work!

I contracted with Northeast Mechanical to install a Propane boiler and remove my old fuel oil boiler. Will was quick to provide an acceptable quote for the needed work. He was very thorough and meticulous on the installation, he even help to list my old boiler for sale, which helped on the cost of the project. Will made sure the new boiler was working to my satisfaction, did the paperwork for the warranty and was helpful in explaining features of the new boiler. Thank you Northeast Mechanical for a warm and cozy home, piece of mind, and for your friendly professional attitude.

Will provides professional, honest HVAC services. We had an issue with our furnace and he was available in a timely manner to get us back up and running. Our central AC was installed by Will as well and we were very happy with the quick project so we could cool off and enjoyed the friendly service!

Will came to swap out an old thermostat for a smart one. He not only did that but he basically looked at our whole AC and furnace, gave me tips on maintenance and even talked about future projects I want to do and how he would accomplish them. Overall great experience and great person who walks you through everything from start to finish not missing anything in between.

If you’re on the fence about which HVAC company to choose, stop looking and call Northeast Mechanical. They are fast, professional, and clearly experts at what they do. From the first call to the final walkthrough, everything was handled flawlessly. Will, the owner, identified the issue immediately, explained options clearly, and delivered a high-quality solution without pressure or surprise costs. The system runs better than it has in years, and the value far exceeded the price. This is the kind of company that earns repeat business - I can't recommend Northeast Mechanical highly enough!

I have worked with Will and Northeast Mechanical for all my HVAC repairs for the past 15+ years. I manage a small portfolio of residential real estate properties so timeliness, professionalism, and fair pricing are all very important both for the comfort and safety of my residents - and the success of my business. Northeast Mechanical has a vast knowledge of all the various heating boilers and furnaces in all my homes and are able to quickly diagnose and repair any problem. They also proactively look for potential future problems and give advice for how to stay in front of them. On our last job together they found that a poor exhaust install by the previous owner was needlessly aging my furnace and gave me step by step instructions on how to fix it myself.

I had an outstanding experience with Will. From the moment he arrived, it was clear he takes pride in his work and genuinely care about his customers. He was punctual, professional, and incredibly knowledgeable — he explained everything in a way that was easy to understand and never once tried to upsell anything unnecessary.

The work on the furnace was done efficiently and with real attention to detail. My system is running better than ever, and the difference in comfort was immediate. What impressed me most was the level of respect they showed for my home: clean workspace, no mess left behind, and a friendly attitude the entire time.
Definitely will recommend Will to anyone that need any hvac needs.