HVAC reviews in Rochester, New York

Jim was very personable, knowledgeable and experienced. A pleasure to talk with. He explained the process fully to my understanding, was courteous and professional.

They installed a new heat pump and removed an old broken system. Great work and very helpful with any questions I had. The crew was very polite and friendly.

Jim was great. Showed up right on time, inspected my house for energy efficiency, and was polite and professional. Only minor gripe is that he left a Halco yard sign on my lawn without asking. Maybe I consented to that in the contract I signed though, who knows. Anyway, not a big deal, just the only criticism I could think of. But overall excellent service.

Andrew diagnosed the furnace problem quickly and had a replacement part on the truck. We had heat in the house in less than an hour and saved a little over $50 due to our Halco membership. Great professional service. Thank you.

Cody came to my house to check out my garbage disposal, which died. He was very nice, considerate and did a great job. He covered the warranty with me and what to do if I have a problem in the future. He also checked my basement and we discussed the possible installation of a stationary tub.

Halco recently did an energy audit of our 1983 Manufactured home. The tech was excellent and a wealth of information pointing out where we were in good shape and where we could improve. He even found a state program that would allow us to do some of the work at little cost. Highly recommended!

I had the pleasure of speaking to Hal himself directly, and it's clear his care shines through to everyone at the company. Everyone was supremely knowledgeable, and it's clear that you're paying for the job to be done right. No corners were cut, and I appreciated the transparency and communication throughout. I will be using and recommending them to anyone looking for HVAC solutions. You will not be disappointed.

While we are happy with the duct cleaning service, because we live in a manufactured home, your tech had to get under the house due an issue when cleaning the ducts. It was not a big issue, however, the tech never reinstalled the skirting where they entered, which I am not happy about. Now I will have to get someone to help me reinstall the skirting. Be sure you remind your techs that once the skirting is opened, it definitely needs to be put back in place. For the almost $1000 that I paid, I would have thought they would have checked this before leaving.

We had ducting work redone this week. Trevor Lehman performed the work with Kennedy's help. Trevor's customer service, work ethic, politeness, work quality and knowledge base were second to none! He's a gem! Halco is very lucky to have him on board!

I had HALCO come out to check our hot water tank at our HOTWORX studio in Ithaca, when we couldn't get anyone else in town to answer the phone. They got us back in business in no time! And when there was a question about the bill, Ms. Christine took the time to explain things to me in a calm and professional manner. It's so hard finding good customer service. I'm glad I found HALCO!

All work so far has been well implemented. The Halco workers have been timely, polite and professional in their work. Very satisfied.
Updated: Work has now been completed on the insulation phase, William and Tim were great, explaining the work to be done and completed it with workman like efficiency. Clean up was thorough and the job well done. Trevor has been back with the town inspector and we are good to go. this was the best contractor experience of many we've had over the years. great job Halco!
Follow-up 6/25/25 after vacation shut down heater would not come on, Halco tech quickly located the problem, a little debris in the pressure switch, up and running, no charge. Thanks again Halco.

Great company and the gentlemen did really good work insulating our shipping container homes.

Halco came in and did a great job. The representative that they sent was very professional and full of information. He has set me on the right track to get done what I needed to get done. I am very excited to be working with them. The works that came out were very professional and polite. The dud a great job. I am very satisfied with the work they did.

I’ve had nothing but great experiences with Halco. From them installing a new furnace for me under an emergency situation of being a new mom and had no heat because my old furnace stopped working. They were fast and efficient, the staff is awesome and so polite. Even when it was time for maintenance it was done in a timely manner and the staff was polite and made sure to explain everything that was being done.

I have such high regard for HALCO, they've done a number of jobs for me and are wonderful! Kendra was just here to do furnace maintenance & discovered a problem - So pleasant, courteous, very knowledgeable, gave excellent explanations I could understand. She made it all easy - TY, Kendra!!
Yesterday, Jason was here for a NYSERDA application.....they can be proud of him.....a dedicated, courteous pro who clearly embodies integrity - the best of the best!! TY!!
Another Jason came a week later with the part to repair my furnace....he was so tolerant that the light wasn't working & basement was crowded.....I held a 2nd light for him & he worked so carefully to get the igniter into a tight spot. Can't thank him enough for coming in bad weather on a 5F so I'd have reliable heat. Thank you, HALCO for having wonderful employees!

We had a big project, geothermal and solar all to be completed prior to the new year. The crews for geo (Jenni, Trevor, Jake and the whole group) were awesome, very accommodating and went above and beyond! Great experience all around.
Additionally, the solar workers (Walker and his crew) were awesome as well, and did the job with expertise and precision. Everything was done quickly and well.
We are very pleased with Halco as a whole, from Matt Dennis to the aforementioned crews. Would/will use them again in the future!

Woke up to a cold house on Saturday. Furnace was making loud noises so called Halco. Jason came out that day (on time) and diagnosed the issue. He took the time to show me in detail the problem and answered all of my questions. He came back later and dropped off space heaters to my home. Tyler came out on Sunday to ensure my new furnace was the right size, etc. He was very thorough and detailed and took the time to answer all of my questions. Highly recommend! Jake and Tyler spent 2 whole days installing my new furnace and ductwork. They were friendly and professional. They worked the entire day (both days) right through lunch in order to get me some heat and get the job done. They both went above and beyond and took tremendous pride in their work. Again, they answered my questions and reviewed the operation of new thermostat, air returns, etc. Very happy with their work! A great team!

Halco Has been working through a complicated grant and has made this process so much easier than it has been with other companies (I was ghosted by my last contractor). So grateful for their professionalism and communication!

Update: team came (Jason, Noah, &Kevin) and did spray foam on my basement walls. Excellent communication and SO tidy! I’ve had spray foam done in other places before, and these fine gentlemen even painted the spray foam to match the walls. Highly recommend.

typically prefer not to leave ratings, but I did want to share my experience. The most positive part of the process was receiving my new crawl space door. The installation overall wasn’t quite what I expected; however, I knew it was necessary, so I moved forward with it.
There were a few additional items I had previously discussed with Jason W., and I was surprised to see they were not included on the final list of work. However, Jason reached out to me, and we discussed the matter further. He promptly scheduled an appointment, inspected the areas in question, and completed the remaining work within two days. Although I was initially confused—since we had gone over these details thoroughly—he explained that he had simply forgotten. We are all human, so I understood. He walked me through everything, provided clear explanations, and assured me that I could contact him if anything else was needed. Thank you, Jason W., for listening and understanding my point of view.

I can also confirm that if you choose to have blown-in insulation installed as I did, you should plan to be out of the house during the process. It’s also best to schedule this work in the summer rather than the winter so the home can ventilate properly afterward.

Lastly, I did have to perform additional cleanup after the team left, which I hadn’t anticipated. I expected the crew to leave the area in the same condition in which they found it, especially since I have asthma and the dust in the basement was not ideal for my health. Given that this is a professional company, I expected a higher standard—particularly regarding the paint job completed by Kevin. This is ultimately why my overall rating is a four.

Truly the best and most efficient heating and air conditioning solutions in the market. LG is king of the castle. The endless capabilities make them that much cooler.

Highly recommended if you prefer the very best without having to spend a fortune.

As an hvac technician I’ve worked on many of this companies systems and have promoted them to customers. Recently (about 2 months ago) I purchased an all in one washer and dryer combo which worked great for the first 3 days then quit working. We called the company who told us to deal with the distributor who conveniently told us to work with LG. The two companies worked it out and LG sent a technician who was very nice but informed us he couldn’t diagnose it because they don’t train people to diagnose them. Also looking at the heat pump during this call both myself and the tech understood that the heat pump was not sufficient to begin with he informed me that GE has a much larger heat pump and less issues occur with them and recommended we get a refund. We tried for a refund and were told they would send someone to replace the heat pump instead, they canceled our call when the tech was on his way to our house. We then spoke to LG numerous times and were told we would receive a credit for the balance in 72 hours, 3 days later found out they put it in the wrong account, 3 days after that they said it was fulfilled and we had to argue again, 4 days after that they said they would do a direct deposit refund for the hassle, a week after that they inform us it would be 4 weeks before a refund, a couple days later after on going arguing they inform us it’s 4 weeks from the day the refund was approved which about a week after we were originally told 72 hours. We had to call them every time although we were told we would receive a call from someone and never did. They tried telling the distributor after we called them that they had tried calling us and had already refunded us when in fact neither was true and we were able to prove it. I am installing mini splits in my house in a few months and need 11 indoor heads and 3-4 outdoor condensing units which I was going to use their LG reds for but now after seeing how horrible this company operates I will be going with Samsung and I will no longer be promoting their products to my customers. If this is how this company operates I want nothing to do with them. At this point I have had to use a laundry mat for 2 months which is costing me a ton of money and still haven’t received my refund which I will be expecting shortly or I will be calling once again and escalating the situation.