HVAC reviews in Rochester, New York

This is our 3rd year having Williams and Son keep our AC and furnace maintained in excellent working condition. Each and every service technician has been one better than the other. EVAN WILLIAMS did our annual maintenance check today. Evan is professional, courteous, knowledgeable and took care to inspect and check everything. Thank you Evan.

Thank you for the timely installation of my AC splits/heat pump before the heatwave! They are very customer oriented company and answered my questions/concerns. They were always on time and hard working especially Evan (here the most during the installation). Very thorough and knowledgeable about the installation. I would highly recommend Williams & Son for your HVAC needs.

After making the call for service during an extremely busy time of the season, William’s Technician Evan arrived within 45 minutes, diagnosed the issue within minutes and had us up and running.
This is not our first time working with Williams & Son and will be our first call if we have an issue in the future.

Rob and Evan we awesome... Rob explained everything to me and didn't make me feel like I didn't know anything. He came and did a full check out and found the problem. We have an old unit and the fear of being unrepairable was real. The problem located quickly, and repair scheduled with in a few weeks... Wasn't a rush situation thank goodness. Evan was knowledgeable and professional and took care of the repair quick and efficiently... Thank you for being a great company and great neighbor!

Evan was prompt and professional with my furnace appointment and quickly diagnosed the issue and had furnace repaired and working in no time, talked me into a service contract with incentives to keep furnace and AC in tip top condition for years to come! Highly recommend! Prices were fair!

Evan did a great job checking my furnace and air conditioning units. I appreciate his thorough explanation to my questions and about all that is included in the checking process. I am also grateful about his honesty regarding the humidifier filter not requiring to be replaced right now.
I am glad to support a local business!

Evan was helpful, honest, professional, and knowledgeable. He was able to diagnose and solve the unusual problem in one visit, which is especially appreciated when you have no heat on a Friday evening. (This was also the first company I called where someone actually answered the phone and was available to help right away).

Pricing was transparent and more than fair. Always happy to support a local family-owned business. Highly recommend!

Our boiler died unexpectedly this week, and Williams & Sons Heating Contractors turned what could have been a disaster into a remarkably positive experience. From the moment we called, their responsiveness was incredible.

They provided space heaters while diagnosing the issue so we wouldn't be without heat, then completed a full boiler replacement the very next morning. What really stood out was how they took time to thoroughly explain all the work they performed and followed up the day after installation to ensure everything was working properly. Throughout the entire process, they treated our home with respect and demonstrated genuine care for our situation.

Their professionalism and expertise set them apart. When you're dealing with a heating emergency in winter, you need a team you can trust completely—Williams & Sons exceeded every expectation.

I'll be recommending them to everyone I know without hesitation. Thank you for making a stressful situation so much easier!

We needed our hot water heater replaced and they came out the same day, in fact earlier than expected. Evan did a great job installing the new high efficiency water heater and also did a yearly furnace tune-up. I would highly recommend Williams & Sons for any HVAC work that needs to be done.

Rob and his crew are honest and upfront. After struggling with an old boiler, hot water tank and calling in the early am hours because I didnt have heat, Rob recommended an on demand heating system. After a couple years, I realized making the change and purchasing the system was the best thing I have done for my home. Not only has it brought up the value of my home but also the comfort. Ive had it 2 years now and I can't believe how energy efficient it is. It took a few hours to install and as usual Rob and his crew were great! Thank you for your patience in helping me make the change. I would recommend Williams & Son 100%.

On New Years Day our furnace began having an intermittent problem not reaching the set temp. We are repeat customers of theirs so I decided to wait until later on Friday, because I didn't want to ruin anyone's New Years. I called and received a call back in 10mins from Evan. He offered to come 1st thing Saturday morning which was great! I figured this would be a difficult one because of how intermittent the problem was. Evan was very thorough with his inspection and managed to get the furnace up and running but explained what he thought the problem might be and said the furnace may start acting up again. He further explained he would need to go back to the shop to get the part because this style of part they don't stock in the truck, which was fine with me. He was back in a half hour and replaced the part in less than a minute. Thankfully, the part was under warranty so there was just the service charge. The whole time Evan was working, he was explaining everything that was going on. Evan is a great technician figured out the problem quickly and had us up and running in no time. I would highly recommend this company, we have been doing business with them for years and will happily continue to do so! Thanks Evan!!

Trustworthy, fair cost and good quality.

Horrible experience very unprofessional, left a mess didn't know what they were doing. Will never get their service again wouldn't recommend.

Joe helped my over the phone analyze an issue, and he responded an double checked another service providers work to give me peace of mind.

I have been trying to get a hold of this company for the past three weeks for a boiler that they installed in my apartment building. I have ridden them emails, I’ve left phone messages, and I’ve gone to their website to fill out a service request.

did they go out of business?

Would highly recommend. Prompt high-quality service and polite staff. Very affordable too. We will be using Dolce for all our future HVAC needs.

Joe is a true professional and excels in his trade. We had a very complicated job in my home and he did top notch work. Would highly recommend!

Joe replaced my A/C unit. He did an excellent job at a very fair price. I will use him for all my HVAC. I HIGHLY RECOMMEND HIM.

Joe has saved me several thousand of dollars over the last 6 years. He's honest and available on short notice and often shows me how to do the little things to help maintain my system . I would highly recommend him......S Sadlon

Dolce helped me with an energy audit. Chad, Joe, and the crew did a fantastic job! Would recommend for insulation & furnace installation!

Joe is phenomenal. We have hired him to do several installs and service jobs at different properties. He knows the equipment and gets the job done right. He is a master of his craft and goes about his business with honesty and integrity!