HVAC reviews in Rochester, New York

My furnace went out on Sunday evening it was cold out. We toughed it out with space heaters. Called Williams & Son at 10am. Rob (son) was at my house at 12:50. He diagnosed the problem (bearings in motor were shot). He returned with a replacement and installed it in under 30 min. Right before temps dropped lower and we had 2 snow storms on the way. Very happy with the work & price. Thank you again Rob. Great Job!
-Brian B.
North Greece

I called Rob to see about getting a central AC unit moved from the backyard to the side yard. Rob promptly came out within a day, explained the process and gave me a fair and reasonable estimate that I was happy with. He came out and moved the AC unit promptly as scheduled. He pointed out some things about the unit to watch out for in the future, but absolutely no sales pitch or pressure. A few days later, when temperatures got warm, we noticed the house getting a bit warm. Rob came out an in about 10 minutes took care of the problem at no additional charge. Works perfectly now. I would highly recommend.

We have had both our furnace and AC replaced
by them at different times.

My greatest story is when our furnace stopped in January a few years back. I called the other companies I had worked with before. No one able to come out quickly. One said it would take two weeks. We were cold!!!
I googled for someone else and found Williams and Son. They knew nothing about us. Yet, they
apologized that it would take about 2 hours. They were here before 2 hours and replaced the
part needed. We became warm again quickly.

Thank you Williams and Son. Would never call anyone else.

Great workers and great service. Really attentive to your needs and their work is second to none. If you are ever in need of HVAC services, these are the guys you want.

I cannot say enough good things about Williams and Son Heating Contractors, Inc! Our central air was installed by another guy, and we were having problems with it even though we hadn't had it for that long. The original guy was ignoring my texts and eventually told me he "wouldn't be able to get to us". It was a sweltering 81 degrees in our house. We were dying. I called Williams and Son, and after speaking to Tammy (who was very polite and understanding), Rob was at our house in less than a half hour!! I was very grateful for such quick service! He got our house to start cooling down the same day, even though we still needed a new condenser, which was installed the following day! I recommend Williams and Son very highly!!!!

Great communication, prompt response and excellent service! They were able to install our new Central AC unit in 1 day and went the extra mile with reconfiguring the drain system on our existing humidifier to assure no further leaking. Thank you to Rob & his crew!

Very happy with the installation of our new AC system. Williams & Son came out to us and gave us a competitive estimate at very short notice. I liked the way they assessed the full requirements for the job and explained what would be needed. They even included some extra work (replacing gas valves to the hot water tank) for a modest fee. The installation went very smoothly despite my basement having some obstacles to work around for the pipe placement. Extremely courteous and efficient workers. Highly recommended.

Our AC unit died during the hottest week of the year last summer with two babies in the house and Rob Williams and his team responded immediately and were awesome. We had them replace our furnace too and would highly recommend them.

Had the A/C and furnace checked and cleaned today. Evan was very knowledgeable and took his time doing the inspection. Highly recommend them for any work needed.

Recommend Williams & Son. I have had them provide services on heating and air conditioning a few times times through the years and always reasonable. Evan was friendly and helpful. Thank you

I’ve used Williams and Son for over 25 years at several different houses. Rob and Evan are the best!! No matter what the problem they fit you in the day you call and get the job done.

Rob and Evan have been incredible while they fixed our AC. Rob really went above and beyond to help us out and would recommend this service to anyone! They really care about their customers and it shows. I hope to not have to use them again anytime soon but would in a heartbeat.

Furnace install. Evan was right on time… worked diligently and had our furnace in 4.5 hours. He was very professional and knowledgable.. answered all my questions. I would highly recommend Evan and Williams and Son Heating contractors… Rob and Tami walked me through all the rebate paperwork..I can’t thank them enough for all their hard work, and for my piece of mind .

Having your Furnace die the week of Thanksgiving is never ideal especially when you are hosting. I called and Rob was quick to send someone out to diagnose the issue. The motor that needed to be replaced would be too costly for a Furnace that was at the end of its life anyways. So we decided to just have a new furnace installed and not worry about what would stop working next. Rob was able to get everything over and installed within 24 hours and we're back up and running for Thanksgiving. Absolutely blown away by the professionalism, affordability, and promptness. We will be using Williams and Son for all our future HVAC needs!

Williams and son came over and replaced our hot water tank on the same day we called. Evan Williams was very professional and explained everything he did. We have used their service for over 20 years and would recommend them. They are #1!!!

My air conditioner died on one of the hottest days of the year and in desperation for emergency HVAC service I called three different companies! William & Son had the absolute BEST customer service, response time and price!! The technician arrived just when they said he would, he worked efficiently (already had replacement parts with them) and were extremely though. I will recommend their services to anyone I can.

Furnace went out in the middle of the night and Williams and sons had someone on site with in the hour and had us up and running asap. Great company very knowledgeable and pricing was more than fair.

Installed a new furnace, very efficient, friendly, cleaned up site when finished
Have used Williamson and Son for all our heating and air conditioning needs for over 45 years and have always been pleased with service and prompt attention to our needs.

Thank you for coming the morning we called when we woke up with no heat !!! Thank you for trouble shooting first prior to our furnace replacement !!!! Thank you for quickly returning and replacing our furnace with a great price !! We will absolutely be recommending you to anyone we know !!!

Williams and son were highly recommended!! They did a amazingly clean and proficient job. From beginning to end it was smooth and point on!! Thanks again for a warm house with a awesome boiler!!!

I called since my water heater was leaking and they sent someone out withing an hour. Our technician, Jon, was exemplary! He was friendly, careful and extremely fast. He came out to look at it to assess the situation and asked if he could go grab the new water heater and come back and install it. Within 30 minutes, he was back and installed it within another 30 mins. We have been using Williams & Son for multiple years and their customer service has always been exceptional!