HVAC reviews in Rochester, New York

Amazing service went above and beyond. On time, clean, friendly and reasonable pricing. Won't over charge or over sell you like the big guys do. Support this family owned business, you won't be disappointed.

Recently had a furnace inspection Ryan, and 5 Star solutions did an awesome job quick and easy.

Had the pleasure of being referred to Ryan Hasson at Five Star Energy Solutions.
He came right over the next morning 1st thing to take a look at my AC/ Furnace.
He is very knowledgeable about his business. Did not force me to do anything or buy anything. He informed me of my issue . I knew my furnace and AC was over 30 years. We scheduled and Ryan and his team got to work installed my new High Efficiency Furnace and AC.
They did a fantastic job!
Cindy C

As frustrating as it is to lose AC in the middle of one of the hottest summers in a while, we have nothing but good things to say about our experience with Five Star. We began experiencing issue with our older unit on Saturday night. After some diy troubleshooting, we realized this was beyond our capabilities and called Five Star. Within a few hours (on a Sunday) we had a diagnosis and quote for the much needed new unit. No more than 24 hours later, we are up and running with our new unit at a price that came in at nearly half of what competitors quoted us. Great service provided by a professional and efficient crew- we cannot recommend them enough. Thank you so much to Timothy, Ryan, David, and the rest of the crew!

Ryan and his team at Five Star Energy Solutions were so efficient and fair with their quote and scheduling us in asap! I highly recommend them for all HVAC needs! I immediately booked them for air duct cleaning and will be contacting them for a furnace service later this month.

I can’t recommend these guys enough! Tim was awesome to work with. His son (Ryan) was SUPER professional and VERY knowledgeable. We had no heat or A/C. Ryan had us back up and running in no time. Thanks guys! Anytime we have anything HVAC related, you guys will be our first, and only phone call. Don’t hesitate contacting Five Star Energy Solutions for all your HVAC needs… 🍻🍻🍻

Ryan and the crew were great! Came to help me as soon as I called! Got everything taken care of for me very fast and efficiently!!

Tim, Ryan, rest of the team at 5 star are the best in the business. Highly recommend them. I own my own business in the construction field and use them for all of my projects as well as my personal home. Can’t thank them enough!!!

Ryan was INCREDIBLE! House was freezing with the furnace not turning on. Ryan came right out and within the hour my house was warm and kids were happy.
I’m a Five Star Energy Solutions customer for life!

Tim at Five Star Energy Solutions is great! Honest, fairly priced and very responsive. Takes time to discuss technical details with the customer in a way that the customer can understand. Highly recommended. Thanks Tim!

I just wanted to thank Tim for not only squeezing us into his busy schedule but traveling through horrible weather to help us get our furnace working. I truly appreciate him and I recommend Five Star Energy Solutions.

Had a great experience with 5 star, they answered all the questions I had about the new system and installed in a timely manner. Would recommend then to anyone in need. Highly professional.

I very seldom write reviews, but when I come across a company that does excellent work and treats customers with professionalism and courtesy with very fair prices I feel that I need to write the review.to share my experience…Ryan Hasson came on time as promised he served all of our needs found a few things that we didn’t even know that needed to be done with no extra charge his patience and his professionalism was five stars .. I highly recommend this company Please reach out to me if you guys have any questions about this and my experience thank you Five Star and thank you Ryan Hasson.

Five Star Energy Solutions truly lives up to their name! I had an issue with a faulty gas valve that kept failing prematurely. Their team not only replaced the valve efficiently, but went above and beyond to identify the root cause—a dripping intake pipe that was sending condensation directly onto the valve.

Their technician explained everything clearly and proposed a smart, lasting fix: installing a T-drain to redirect moisture and prevent it from re-entering the lower cabinet. The level of care, expertise, and attention to detail was outstanding. I felt completely supported throughout the process, and the peace of mind knowing the issue was fully resolved is priceless.

Highly recommend Five Star Energy Solutions for anyone looking for honest, thorough, and top-tier HVAC service!

Ryan came out the same day and fixed our furnace problem for a much lower price than we were quoted by another HVAC company. He was super friendly and was very thorough. He went above and beyond by picking up the parts the same day and coming back to install them that night:

Couldn’t have had a better experience. I called during an emergency situation at 8am and the phone was answered providing immediate and friendly troubleshooting to my furnace. I couldn’t do it myself, so Tim put me on the schedule and was at my house within 2 hours to fix the furnace

I use Ryan for my home and my business and I’m always pleased with the results. Any time I have a question or worry Ryan is on the ball and is usually able to make it same day or next day to check things over. Affordable and friendly I would recommend this company and Ryan to anyone I know.

I woke up to no heat and Ryan was there and addressed the problem within an hour. He was timely, professional, and respectful. Also had his crew do a duct cleaning. Would recommend to anyone and everyone

I was referred to Tim for his fair pricing and reliability and he 100% delivered! He replaced the 30-year-old furnace and AC in my new house quickly and efficiently, and his son cleaned our vents. When we had an issue with the furnace after install he was there immediately to fix it — he truly lives up to the five star service his company is named for! Tim, his son and his nephews are a delight and I’m grateful we’ve found a local team we can count on!

My furnace went on one of the coldest days of the year. Called Tim in the afternoon and he was there to check it out quickly and within 24 hours he and his crew had a new furnace installed. Honest, reasonable and quick service. Highly recommend!

Five Star Energy Solutions is amazing! I use them for all of my HVAC needs for my own house as well as numerous rental properties. They always answer and respond extremely quick. I got my new furnace and central air from them, I’ve used them for all of my maintenance, they’ve fixed furnaces and mini splits for me. Most recently I had all my ducts and heat runs cleaned by Ryan. He was extremely professional and did a great job. I couldn’t be happier with them and will continue to use them for all of my HVAC needs. They are the only company I trust and they are a pleasure to work with!