HVAC reviews in Rochester, New York

From the front office, to the technicians, to our final install, the process couldn’t have been smoother. The techs clearly take pride in their craft & are very professional. They left everything clean and neat, going above and beyond to complete the job in a timely manner.

Ryan and Brad installed a new upgraded and expanded panel box and connection to the RG&E power to the house. These guys were knowledgeable, friendly, and cleaned up afterwards. And tested every outlet in the house! The best part was finally having a panel box clearly marked with rooms, outlets, utilities, ev charger, etc. No more guessing. Thanks, guys!

Technician was very courteous but I made the appointment to have my furnace, AC and mini-splits serviced. He only had a service order to service the AC. I had to make another appointment to have the remaining work done. This was after Betlem asked if I could change my original service date from July 31 to August 5.
Totally disappointed

I recently had John Betlem do a range of services in my home. There are not enough words to tell you what an AMAZING company that has the best crews. The employees went well and beyond of a job well done. All 4 crews explained the whole process of what was being done. Answered all my questions and concerns. So I'm giving a shout out to Trvor..Connor..Braden..Noah..and Zachary..I forgot the names of the 2 guys who put in my new panel box..they were all very thorough and professional. I have another project with them coming up within the next 2 weeks. I highly recommend them to anyone wondering on who they should contact for all services pertaining to services provided. Thank you so much John Betlem for an AMAZING job well done.

Great people!

From the office to the field, never spoke with or met a person at Betlem who wasn’t terrific!

Highly recommend, especially in an industry that is otherwise loaded with so many crooks!!!

Had a full ac replacement. Jeff Knier was great from the start and the guys who installed it(Rob and Jared) were great. Wasn’t easy for them I don’t think due to layout but they crushed it. Clean, tidy and friendly.

Josh Hutton did a great job! Our air con wasn't working, Josh professionally identified the problems and repaired them. We couldn't be more pleased to have our air con working well as summer begins! Thank you Josh!

On July 11 Paul and Ryan masterfully installed a new coil, the problem identified by Josh. The system now works perfectly. Thank you so much.

BETLEM Residential HEATING & COOLING.
We had a new furnace and air conditioner replaced by this company! The experience was fabulous! The entire experience was great starting with the Sales Person Frank and then his 2 Installers, Dylan and Rob. All 3 of these men were honest, supportive, concerned and excellent listeners. They received buyer input very well, taking into consideration our needs and the functionality of the unit installed.
Frank took his time, answered all our questions and was so honest about what product he thought we needed. He saved us thousands! Dylan and Rob worked nonstop and explained all the parts in great detail.
The installers,Dylan and Rob, really were exemplary in showing the quality of service Betlem offers. These are the kind of workers every company should employ. Honest, hard working, concerned for the client’s understanding regarding how things function as well as explaining operation safety. I went into the basement expecting to have to clean up, like I usually do for other workers(plumber’s name withheld) and the room was even cleaner than when they came!
I have one more thing to add. Dylan and Rob are the kind of employees who should be recognized and paid accordingly. In the past I have had furnaces replaced,etc… and it the results were totally opposite from what Betlem offered! I’d hire them again in a second!

Professional and responsive service. On one of the coldest days of the year our furnace stopped working, and within 3 hours of a service request Betlem sent a technician who resolved our issue. Thank Joe!

I recently had a furnace and water heater installed, and I can’t say enough about the outstanding service I received from start to finish. The team from Betlem —specifically Frank, Jared and Rob—made the entire experience seamless & stress-free! From the moment they arrived, right on time as promised, their professionalism and politeness stood out. They greeted me with warm smiles and a can-do attitude, immediately putting me at ease. Frank met with me and advised me on what I needed for my furnace and to upgrade my water heater.
Jared and Rob worked tirelessly throughout the day, tackling the installation with impressive skill and attention to detail. What really set them apart, though, was how they took the time to walk me through everything once the job was done. They didn’t just pack up and leave; instead, they patiently showed me how the new systems operated, answered all my questions, and made sure I felt confident about using and maintaining them. Truly a 5 star experience!

Zack explained exactly what was included, step-by-step, regarding Furnace Inspection. He cleaned terminals for spark-arrester and check front/back temps.

Unprofessional, spend your money with a company that values communication and shows up for the scheduled appointments.

Tech came out on the 7th and needed to order a part, was told it would be a week max. I called 2 weeks later because I haven't heard anything and was told I would get a call back. Still nothing. Called again and was told the part is on back order and they have no control on when the part will arrive from the manufacturer.
That's not the point. I understand shipping delays.

It's the lack of communication and disrespect on the phone when I have to constantly call to get any type of update.

They charge you $140 for a diagnostic charge and then just don't keep you informed. Book with someone that keeps you in a loop and doesn't treat you badly when asking for an update almost 3 weeks later.

**Update: Was told they would be "better with communication" and heard nothing for another 3 weeks. Part finally came in, scheduled for today between 2pm-5pm, nobody showed up. What is wrong with this company?!!

The service tech called ahead and was on time. He was efficient, described what he did and answered my questions. I am pleased with his service! Thank you!

Jared and Ryan were excellent, worked diligently and as quietly as possible. They communicated each step very clearly and provided updates throughout the day.

Paul was very polite, efficient and knowledgeable regarding our boiler service. He identified issues with our boiler and presented a plan to solve them.

Always appreciate the good work performed by
Betlem Residential technicians--particularly Paul, who did routine maintenance on our furnace and humidifier. He also took time to install new batteries in the thermostat after I had placed them incorrectly.

I was very impressed with the job Rob Peters did today. It did not take long to observe the pride and care he took in performing his task. Over the years we have had a number of technicians come in to our house to perform this task, most would perform the necessary tasks but did appear as fussy as Rob was. We have also had some that appeared they did not be here at all. Would like to have Rob come next year.

New furnace install went very well. Jared J. and Mike R. from Betlam Residential were really awesome. The whole project was Perform professionally.

Twice this month I had to call Betlem because my furnace stopped working. Both times a technician arrived timely and fixed the problem. We have been a client of Betlem for 25 years and I am very pleased with their service.

On August 27th, I had the pleasure of having Josh as my technician. I do not exaggerate when I say that it was the best service I have experienced in my 74 years. I recently retired after 46 years as a periodontist including 17 years of teaching at the SUNY Buffalo School of Dentistry. We took great pride in our patient centered practice and in teaching young professionals. The common underlying trait in an outstanding staff and young professionals was the great character traits that they all possessed. These same traits were readily apparent in Josh. His maturity, professionalism, knowledge, skill and great communication skills were exceptional for his years.

Josh was called for a chronic water leak from the bottom of my furnace. His examination was thorough and comprehensive. He was not satisfied with just the first reason he found, but found several. He explained them simply and well in addition to the consequences of not addressing them. He also provided fees for all the options. Josh simply provided the information if you were interested but without any pressure or expectations. I learned so much because Josh was so knowledgeable, could explain it at whatever level you were comfortable with but without any expected outcomes. He also could complete many options at that visit or at another time if more thought was needed.
He worked very quickly, but well, extremely courteous, polite and very considerate. My the time well left, what started out as a more water leak, turned into, several needed repairs, he cleaned two furnaces and A/C units, new filters, I knew when to change filters and schedule maintenance visits. He also answered several other questions or concerns that I had.At the end of the day, the bill came to $1600 and I was thrilled to pay it! I cannot adequately describe the wealth of knowledge that I feel that I received
I could see that Josh is very comfortable and secure in who he is as a person. He is very happy with where he works, the work they he does and with working with people. He is aware that he communicates very well and has been told that by others. Josh actually expressed a desire to teach some of his fellow workers what he knows about communication as well has his wealth of knowledge and skill. I personally think that Josh could help the company grow by being a Master in the field, instructing how to diagnose more challenging jobs, options but being able to explain the best, predictable, long lasting options in a way that people would say yes to while demonstrating and teaching skills.
Josh has those key leadership skills: He has the key character traits of honesty, loyalty and integrity. He leads by example and brings out the best in everyone around him because he inspires. and motivate.
I am excited for your company and for Josh. He wants to be there, to continue to learn, to grow and to educate and inspire those around him. Within there lies so many great opportunities for so many.

Thank you for the opportunity to share my experience with Josh. I feel free to call me with any questions.

Sincerely,
Dr. David Carbonaro

Michael is a great technician. He asked lots of questions concerning our year old propane furnace. Michael has been our service technician for years. He actually gave us some tips on how we could better balance our in house comfort year round. My wife and I are very happy with Michael and the entire Betlam company !