HVAC reviews in Rochester, New York

We had a new high efficiency furnace put in and the 2 techs were professional and did an excellent job from start to finish. I'd highly recommend Jared and John A to all my friends and family.

Technician Rob provided routine maintenance today for our furnace. Rob is very professional and friendly. He was respectful of our property and gave great feedback on service performed and tips for healthier use of our furnace humidifier system. I highly recommend Betlem Residential for all HVAC services.

The technician, Josh, did a good job. However, he overcharged me even though I specifically pointed out how he was charging me too much. When I contacted the service manager, Keith, he was nice enough to make an adjustment to correct the error. In addition, Josh came unprepared to address the specific issue I reported -- a water leak. He asked for towels when he was about to open up the leak. The towels had to be thrown away when he was done. Shouldn't he have brought a bucket for the water or his own towels? They charge premium prices, but do not deliver premium service.

Branden was our furnace inspector technician today very friendly and thorough technician. Explained everything he was doing. One of the best furnace inspectors we have had. You’re lucky to have him on your team.

Zach was very timely- he even arrived earlier than expected. He called to make sure that I was ok with his new arrival time and called again when he was in the area 5 minutes out. He was knowledgeable and friendly.

My furnace quit working. Called Betlem Residential and Phil, the technician, arrived to fix the issue. Very knowledgeable, personable and courteous. Had the problem diagnosed and resolved within 30 minutes, and the heat was back on. He makes a great first impression for Betlem.

Technician came out to run diagnostic on our HVAC not producing heat. Recommended a control board replacement $800 + service fee. Had second opinion next morning. Turns out it was bad gas valve, control board was fine. Be mindful to get a second opinion.

We own a rental home, and our tenants told us that their thermostat was acting up, giving me specifics that gave me concern in this weather. Since I'd only had the thermostat installed a few months ago, I immediately called the company that did so. A technician said he'd go out right away. I was surprised, since this could have waited until normal business hours, but he didn't indicate that there would be any charge, and I was impressed they would stand behind their work that way.

He called later to say he was leaving and that he'd spent time doing various tweaks but didn't really think it was the thermostat after all. He then told me he was going to charge me $350! I said, wait, why didn't you call me as soon as you decided it wasn't a problem with the thermostat so that I could okay any subsequent charge? Instead of answering my question, he HUNG. UP. ON. ME. Wow!

Next thing I know, I have an emailed bill that included an exorbitant "emergency" charge--which, again, he never told me he'd be charging, or I would have just waited til the next morning!--and a labor charge, along with a note that said "customer refused to pay for my time." Excuse me?! What the what?!

Obviously never using this service again. I don't recommend!

Dylan, Ryan, and John did a great job installing our new furnace and heat pump. It was not the easiest installation as the house was built in the 1960s, and the space is weird and constrained. They handled everything with expertise and efficiency. We had heat the same day and all done before noon the next day. Dylan is very knowledgeable about the smart thermostat and took the time to answer all my questions. Very professional crew, a great experience, highly recommended!

On 10/2/25 Brandon a technician from Betlem Residential called 20 minutes before coming over as per our agreed time. He took about half an hour to thoroughly clean and make sure that the furnace system was ready for the heating season. Also checked my air filter and made sure it was placed in the right direction. Brandon reviewed with me all that he had done and I am confident the furnace will work well. Also if there are any problems in the next 30 days Betlem Residential will return at no charge. Nice to have a Company that you can rely on.

The technician gave me the immediate impression that he was a an expert on my particular machine. He spoke as someone on the hunt as he investigated my particular heater and as he solved its problems, he spoke like a doctor figuring out a patients source of discomfort. I liked how he found the solution for my machine and spoke of how he was going to fix it. After he found the problem item, he went out to his truck and called several people until he found one that carried that item, took 45 minutes to go and get that item, then installed it on the heater and it ran perfectly. I then followed his advice to have my heater serviced every year, and made arrangements to have it serviced. In short, he impressed me.

We had a leak in the same week in our hot water tank and our garbage disposal. We called Betlem and they sent a Tech out that day and once we decided on the work they were back the next day. Hunter did the work and was very thorough, personable and respectful, very nice guy. Shout out to Hunter and I believe it was Dylan who delivered parts, they are a good team.

The technician arrived with a very friendly greeting and immediately engaged in some small talk. I explained what my view was of the problem. He listened intently and then said let me take a look at it and make a few checks to see if I can identify the problem. Within a few minutes he identified the problem as being a malfunctioning thermostat. We asked him to please replace it. We are very talkative people so while he was installing the new thermostat my wife talked his ear off. He was extremely kind about the distraction and carried a normal conversation with her while all the time doing excellent work. He was very gracious all the time he was here. He is the perfect example of an outstanding employee any business would not ever want to lose. He is a model for other technicians. Take care of him. We were 1000% satisfied. If we need any more service please send him!!!
Thanks for the opportunity to let you know what a great employee you have.
Paul / Nancy Neuroth

This is the second time I have called Betlem Residential for a concern and they have gone above and beyond yet again. Paul was my service guy, he showed up on time and was very polite. He listened to my concerns, thoroughly investigated things and found the problem. He was up front about cost and very fair with pricing. Can not speak highly enough about the company as a whole! DO NOT confuse them with John Betlem because they are not the same company nor the same quality of care. Thank you Paul!!!!!

Brandon was very thorough and informative when he did our regular maintenance visit today. He brought something that could be a problem, but was able to get the part and complete the installation today. Excellent service!

Josh did a wonderfully efficient and thorough job of servicing our furnaces. He was prompt, confident, polite and very pleasant. Josh does his very best and takes a great deal of pride in his work. Betlam is fortunate to have such a fine young man working for them.

Ryan was courteous, friendly and a very knowledgeable individual. He took the time to show me how the new humidifier works. If ever I have to have any other device added to my furnace, I would like Ryan to do it. I think he definitely is an asset to the Betlem Residential organization. Thank you again.
Pam

The company was great about fitting us in on the same day. Josh was very informative about what our issues were and explained how to fix them. Polite professional and easy to communicate with. We will use them for all our HVAC needs. Thank you guys!

Communication before the appointment was very easy & clear. Paul called before appointment as well & was on time. He listened to porblem, reset thermostat, checked out furnace in relation to thermostat wiring, replaced humidifier water filter panel, gave me instructions about doing this on my own ea. yr., checked thermostat cycle again before leaving. He was helpful and took the time to explain things.

The service on my boiler was recommended by the service rep. Which was coincidentally the same person that came to my home when I had no heat.. Very professional, explained everything thoroughly, made recommendations. I followed through everything went as planned. I would highly recommend Betlam Residential for any heating or cooling needs.

Brandon came rather quickly after completing his previous job. He called me 15 minutes before his arrvial and was very friendly when coming in. He was methodically in his diagnosis of the problem and found the issue efficiently. He fixed the problem, did a thorough test inclusing the CO level, made sure everything is in good order, and wrote a detailed report.

I told him he saved us on the first snow day of this winter！I really meant that. Very professional, very helpful.

I would recomend Brandon and Betlem highly to my friends. The dispatcher also was helpful as he gave very accurate time estimates, and the earliest possible appointment. Betlem also charges a very reasonable fee, compared to another company I called (which scheduled us to 3 days later!).

They deserve all the praise！