HVAC reviews in Burlington, North Carolina

Technician was prompt and explained everything that they were doing. Discussed options going forward to extend the life of the system.

Thank you, Fluette Heating and Air! Love this company! They are always efficient and responsive. Every technician that has come to our house has been polite, professional, and knowledgeable. I appreciate that they give me options so that I can decide if I want a less expensive quick fix or a longer term repair. Excellent company all around!

I had a small noise that was driving me nuts. Steve came out timely and knew immediately the source of my noise. He is awesome and very knowledgeable. He cares and listens to the needs of his customers. Highly recommend.

Th technician was superb. Very prompt, and very clear in explaining what he needed to do. One of the best service techs that we have dealt with from Fluette or any other service we have had done. A great representative to your company. Thank you

We’ve been customers of Fluette Heating and Air since at least 2016—possibly even earlier—and they have consistently delivered outstanding service. Randy, Alan, Miguel, and the entire crew are the epitome of professionalism: reliable, courteous, and attentive to detail.

They always arrive on time (or give us clear estimates when they'll get here), wear booties when working inside, and communicate clearly about what they find during their service. We especially appreciate that they never push unnecessary repairs; instead, they provide detailed information so we can make informed decisions that fit our situation and budget.

We've also enrolled in their twice-yearly maintenance program, which gives us peace of mind—especially as extreme weather makes HVAC reliability more important than ever. It's reassuring to know they’re keeping an eye on things.

I highly recommend Fluette Heating and Air. It's clear they run a tight operation and prioritize hiring quality people. Kudos to them.

Steven explains in detail any issues he discovers during maintenance check. He is respectful of the area of the house he is working in. Bottom line - he knows his stuff.

Fluette has and is always easy to conduct business with. The representative that they sent out was thorough and had us up and running again.

Very pleased with the service I received. I called and received service the same day which is not always possible. My technician was wonderful (Alex, I think), if I only needed a battery he would have installed batteries. However, i did need a new thermostat. Finding a company that is honest and not trying to upsale is rare. I appreciate the pricing, the professionalism of the technician and the service time for the job. I have def saved the number for future needs. Thank You!!

Prompt. Polite, communicated very well, solved the problem with our heating unit.
Technician did an excellent job . Very pleased
Glenn Miller

The service technician was very knowledgeable to troubleshoot the issues that I have with the heat pump. I would definitely recommend Fluette heating and air condition. 110%

Fall Service went fine. All is good. We will miss Fluette and especially the friendly and knowledgeable service we have had with Steve. He is always a pleasure to have in our home!

Alan is an excellent technician who performed our HVAC maintenance check. He was professional and knowledgeable and explained what he was doing and why. We recommend him to others and we'll be calling them in the future.

Fluette has been amazing, they are very professional and personable. Every one of the techs who’ve come out has been wicked knowledgeable and educated us on our system and how we can keep it working (we are first-time homeowners 😅). We are customers for life and would recommend Fluette to anyone! Shout-out to Steve, Alan, and Ethan—y’all have been so great!

I was more than pleased with Ricky with Fluette, servicing my heating system..he spent an adequate amount of time servicing the unit , took over cd, and explained his work. He was a the first to check my inhouse thermostat and for carbon monoxide. I would love me for Ricky to be my Fluette service person if possible..He is courteous, respectful, and I do appreciated his expertise. I will be calling in soon to get a contract for my daughter.

Rodriguez did a great job solving the problem I had. Really appreciated him coming out and knowledgeable.

Very good tech. Showed up early and did a great job! The price for service includes the spring service, but seems a little high compared to other advertised companies. Still will use Fluette as they installed the system.

We have used Fluette for several years. Ricky, Alex and Ethan came this week for our bi-annual maintenance. They were very polite, efficient and on time. Highly recommend them!

Alan came out to take care of the maintenance on our AC/heat and found something going on with the motor. Luckily, it is still under warranty. He got the part on and took care of it for us today. He and his coworkers at Fluette are some of the nicest and most respectful technicians we have ever had in our home. They take care of things quickly and efficiently and don't leave any messes to clean up after. Great company for your HVAC needs!

Fluette Heating and Air and did our install yesterday. Randy initially came out to assess our needs and our old (1902) house, and was extremely thorough, great communicator to my zillion questions, they sent out a guy the day before to verify the needed materials, and the crew who installed were super conscientious, good workers, friendly, and left everything perfectly tidy. I sent a pic to an HVAC friend and he said the install looked great. There was a minor issue with the breaker box (light/outlet disconnected that nobody knew was on that circuit) and they came out today and fixed it. Time will tell, but I'm very impressed with their work and service!

Fluette's service is always excellent! Prices are reasonable and clearly presented, someone is always available to answer questions, calls are returned right away, techs are timely and professional, the work is done correctly, and most importantly, when you have an emergency, they do their best to be there quickly. I highly recommend this company.

Writing this review is really a split review, where the initial call to come and replace my freezer compressor which is under manufacture warranty and I had a new replacement one already sent from the factory, just needed it put in. That was the asking from me. Never got any other questions about it from the office like do you have new starter electronics, or other required parts they know will be required. After the visit is why this review is so low, because I believe the office could have given me a better estimate or explained themselves better when I was trying to get an estimate before I agree to a call to begin with. Except they charged me $99 diagnostic fee which I knew the compressor was bad already, and the first hour $155.00 upfront and on the phone before scheduling. The techs that came were nice and friendly, but just agreed that the compressor was bad, did no work, except to say it's required to replace a filter on the line too, which they could have asked about that before coming so I could get one sent under warranty from factory before coming out. So, I paid for them to come and tell me my compressor was bad, already knew that, and got nothing accomplished and cost me those fees and left me an estimate for close to $1500 to fix it! Super bad service by Company, should do better business than that so, that's why my review is low, they should give me a refund instead of an apology of this review, cause I will not call them again! They are suppose to be the professionals knowing their industry, they knew what was needed and should have asked if I had each part that was required to be replaced from the factory. I did not call them to confirm what was wrong, I called them to come and replace the compressor, they did not even have the necessary parts either to do it for a fee!

UPDATE: Owner stepped up and apologized for the confusion and refunded ALL the money even though I was willing to pay for the trip charge. I will admit even my employees make mistakes that put me and the company sometimes in a bad light.