HVAC reviews in Clayton, North Carolina

Island breeze installed my new heat pump, and their work was flawless...perfectly level on the new pad, landscaped with mulch, and thoughtfully finished with piping to carry water away. They even sealed everything in so no critters could get in, a huge improvement over my old unit. The Wake County inspector said the job was outstanding and one of the best installations he had seen. John, Dillon,and Lawrence did the work, their professionalism and attention to detail really stood out. Island Breeze also sponsors the Wounded Warrior Project, showing heart as well as craftsmanship. I highly recommend them!

Island Breeze was assigned, by my home warranty company, to fix my downstairs heating system. They were notified on Sunday and showed up at 7:30 AM on Monday! Chad, from Island Breeze, was able to troubleshoot and resolve the problem within 20 minutes, and we now have heat! Truly outstanding service, and I’d highly recommend them.

So happy with Island Breeze HVAC. The technician was knowledgeable, friendly and explained everything to us. Did not try and sell us anything that was unnecessary. He was here on time and no issues at all. Will definitely be using them from now on!

John and his coworker (didn't get his name) were very helpful and efficient. Came early and got the job for early. Answered all of my questions with a lot of detail. Great to work with. But he gets a $5 to for me leaving a 5 star review? I should be much more of this is going on Google reviews.

The service technician Shawn was truly a professional and efficient with the service. He was kind and demonstrated pride in his work. My unit looked brand new when he was done. Job well done! Thank you, Shawn

Loved the professionalism, friendliness and knowledge of the workers who came to repair my HVAC system. Shawn and his Brother were awesome!!! Very respectful of my home and was quick and efficient. Will definitely use them again in the future, if needed.

I was assigned island breeze HVAC through my home warranty program because my heater wasn't working. They said there were no major issues and just debris that needed cleaning. A month and a half later, I am having the same exact problem again, but the recall period is only one month so I have to pay the service fee again since the issue wasn't properly fixed the first time.

The technician was perfectly nice, but obviously the issue was not fully addressed since the same came back once it got cold.

The issue of them not being able to come back is due to the limitations of the home warranty, but it should have been fixed properly in the first place, and it's unfortunate they can't guarantee their own work.

Island Breeze was so wonderful, fast, and easy to work with for our HVAC repair through our home warranty company.

Each step of the way was just like their name states - a breeze! From Kelly who coordinated our appointment, to the call and text confirmation update, to the friendliness and efficiency of our tech, we will eagerly recommend this company.

Our tech, Chad, clearly explained our problem and took extra time to point out best practices for care and cost efficient updates for our system - much more focused on us and our finances than other companies who’ve done nothing but attempt upsells. Chad thoroughly explained next steps if we had problems for follow-up. This team is amazing!

The workers from Island Breeze HVAC was very knowledge of the needed repairs. They did a very good job with the installation and the day they arrived everything was done in a timely manner. The workers were very courteous. I would use this company in the future with my HVAC needs.

Setting up the appointment was a breeze. The customer service rep was nice and friendly. They even asked me additional questions prior to the visit. The technician was great as well. He took his time conducting the routine inspection of my unit. I look forward to their continued expertise in my HVAC unit and highly recommend them.

Island Breeze was excellent. The technician Chad was very friendly, arrived early and resolved our heater issue. He took the time to explain the issue as well. I would definitely recommend Island Breeze.

Joe arrived on a time, with required part, and provided the necessary service to restore heating to my 2nd floor. He also answered some unrelated HVAC questions I had. He is an excellent company representative. This was a two part process. When it was found that a new part was needed, the Island Breeze Officer staff located the part and kept me updated on the order status.

Carl was great! Very friendly and knowledgeable, and when he was done with the heating tune-up and I had a question he went back to do an extra check and then give me context for the issue I was concerned about. Island Breeze was communicative and I appreciated their text reminder/alert system.

Our technician did an excellent job preparing our heating system for the winter. He was thorough, professional, and made sure everything was working properly. I really appreciated that he took the time to check each unit — even the one above the closet — to be sure nothing was overlooked. His attention to detail and friendly attitude gave me complete confidence that our home is ready for the colder months ahead. Highly recommend!

We always receive great service from Island Breeze. Shawn was super pleasant and quick. He diagnosed our problem and was able to fix it on the spot! We were back to cool, comfortable air in our house the same day. I would definitely recommend Island Breeze and will call them again if and when we need service on our AC units!

The technician arrived well within the specified timeframe. He was professional and friendly. Took time to understand my issue and evaluated my furnace to determine the issue. The problem was resolved very efficiently and he tested my heating system to ensure that it was resolved. I’m happy to have the system working efficiently again and with the exceptional service that I received.

This company is a joke! Do not use them, they are horrible. They did not know that I do HVAC work and tried to overcharge me on Freon and parts. They are scammers. I have looked at the reviews and if you have a home warranty it seems they try to rip you off. Integrity in this field is deplorable. I will report them to BBB. They said one part was the problem then came out to put the part on and know it’s another problem. We have been 1 week without heat.

Island Breeze was the subcontractor sent out to the home that I rent via AHS via the homeowner. I'm very dissatisfied. The technician claimed that there was dog poop downstairs and that plus an odor was the reason he couldn't do his work. I know for a fact there was no dog poop downstairs, because I ensured that anything like that was cleaned up for the tech since the last tech prior to Island Breeze mentioned that. That is a fine and very reasonable request, so I insured even though I work 12 to 14 hours on average in construction that the downstairs area was cleaned of all of those sorts of things so that the technician could get where he needed to and do so without feeling uncomfortable within reason.

Today they were supposed to come and Service the Unit because it has been not working for I'd say probably 5 to 8 Days possibly and the technician said that there was fecal material downstairs and an odor. I can't speak to the older but I know for a fact that I cleaned up any and all fecal material that would have been downstairs and when I talked to one of their representatives on the phone the representative said that we would have to pay for a professional cleaning and have that invoice sent out to them plus photos? As if photos...can tell you if an odor is gone? in order for them to come service.

The downstairs floor is an unsealed bare slab, dogs have lived down there for a long time, whats there is basically there and when I tried to talk to them about that they were very unhelpful. I dont want to pay for a company to "clean" but then have their technician come out and complain about something and use that as an excuse to not work.

Honestly, I. not trying to subject anyone to unsafe working conditions, but given my tenure in construction, if their techs think this was an inoperable area they have been very lucky in the construction field, especially as HVAC guys. Ive crawled in attics and crawl spaces far worse than my den, and from looking at other reviews it sounds like Island Breeze tends to drop the ball when it comes to subcontracts from AHS if they aren't "easy in and out"

I’ve had Island Breeze techs come do repairs a few times and have been very pleased with their service. From the initial contact via text - which I love - to schedule the appointment, to the techs themselves and the follow up after the service, all experiences have been very positive. The techs are knowledgeable, come in and assess and then get to work. They communicate effectively and explain all details of what’s going on and the options available. Great company and would definitely recommend them.

Absolutely amazing! Couldn’t recommend Island Breeze highly enough. We were super fortunate and got Shawn as our tech. Without a doubt the most friendly, down to earth, and knowledgeable tech I’ve had to come out and work on our unit. I would request him again if I could. Although, I’m hoping the system stays working again for a while.

Side note: Island Breeze were assigned through our home warranty company. I’m going to make sure the warranty company knows how incredible they were to work with!

The technician was very professional. He was polite and respected our home wearing coverings for his shoes. He understood the problem as it was explained to him. He completed the job without difficulty. Our heat is warming us very nice and toasty!! With the cold 🥶 that we’ve had to experience, so are elated to be comfortable in our home once more! A gazillion THANKS‼️
I’m the tenant- don’t know what was the cost.