HVAC reviews in Clayton, North Carolina

Thank you Mr. Chad, your customer service shaolud be recognized and rewarded! You made me feel so much better with your professional care, great knowledge, and direction to further resolve my issue. Thank you for respecting my time, and concern. I am very grateful for the clear pictures, and direct video of damages. This really helped me financially! I trust my American Home Shield Warranty... every time they choose you!

Dana, who took my appointment, is excellent and so prompt. She emailed me back so quickly and when I called was so friendly and understanding. Joseph L came to our sight. He not only checked the unit but went in the crawl space to check as well. We have always used them for our air conditioning unit. We highly recommend them.

Couldn't be happier. Fast, Efficient, and top notch service! YOUR IN GOOD HANDS WITH ISLAND BREEZE.

Great communication, friendly and professional, and super efficient and knowledgeable. Highly recommend!! Shawn took time to explain things and answer my questions. Will never use another HVAC company as long as we live in the area. Thank you!

Not going one star as everyone was super nice to talk to over there, however, pricing is INSANE. I am working with American Home Shield and feel that there must be a different set of prices for home warranty customers. If not, DO YOUR RESEARCH and get additional local quotes. I was able to get an entire new condenser and coil for $6,276 installed from Bowman. Island Breeze is charging $5,409 for upcharges and parts only - NOT INCLUDING the cost of the actual condenser, coil or labor. BUYER BEWARE.

Shawn was awesome. He is very resourceful, knowledgeable and professional. He was able to clarify all our questions. I highly recommend him.

Very pleased with service call. Chad found the issues with my heat and repaired them right away. Thanks again Chad for your very thorough inspection and remedy to my heating problem.

My evaporator coil broke down after just one year of service. The replacement was free under warranty, but I still had to cover the cost of refrigerant at a relatively high price - which is a common practice among HVAC companies.

For the replacement and installation, John was extremely professional, fast, and reliable. He also took the time to answer all my questions and concerns. If the price works for you, I’d definitely recommend using them. Thank you, John!

Shawn L provided us with a HVAC heating service of our attic Goodman furnace. His work included cleaning the burners and inspecting the evaporator coil. The furnace is old but Shawn found it in good shape. He reminded us that because of the furnace's age, we need to make sure our carbon monoxide detectors were in good order and he checked them for us.

Thank you, Shawn!

Island Breeze did a great job. Diagnosed the HVAC problem, discussed options, ordered and installed parts, thorough testing. Always showed up when they said they would. Good experience.
American Home Shield service call.

Shawn was fantastic. Very professional in both knowledge and appearance. I would highly recommend Island Breeze and Shawn to anyone needing HVAC work.

Fast, efficient service. They were contracted through our home warranty company, so we only paid our $100 deductible. Great communication, easy scheduling, friendly tech.

Your representative Chad not only was on time but early which was great!! He was very pleasant, actually listened to my concerns about my outside air-conditioning unit, agreed and fixed everything that I have tried to have fixed unsuccessfully with 4 other companies who did nothing!! I will recommend not only your company with 5 stars, BUT definitely Chad as a company representative!! We feel VERY lucky to have had not only your company but Chad as well. Thank you for awesome service!!!!! Anne Hilton

Service window was from 7:30 - 12:00 but the service guy showed up at 7:30. He took his time and figured out the problem and made the repair. I would definitely recommend Island Breeze.

Ron McKinnon

Jan 2024 update: This is our third experience with Island Breeze HVAC and our technician Shawn Leguire was really great! He arrived on-time, was very service-oriented and professional, and quickly resolved our issue. He even proposed a maintenance plan for us that we sure do appreciate getting! Kelly confirmed our appointment via text and let us know when Shawn was on his way. Once again - highly rwcommended service from Island Breeze.
————-
Feb 2019 update: second experience with Island Breeze and once again had a 5-star experience!
Chad came out to verify an annual system check done by another vendor and he saved us thousands of dollars! Our home warrany company sent out a different HVAC service provider to do an annual system check up, claiming that we had a cracked and rusted-out heat exchanger, therefore we needed to get an entirely new furnace. So Island Breeze’s technician Chad debunked that myth, opened the system and showed me and explained why everything was working fine. Highly recommended!
——————
Our technician, Erik, showed up ahead of schedule and was friendly, quick and thorough. Great job!

So here is my story:

Smoke detectors (5 years old) started to go off every single time the heating was turning on. I've made a claim through home warranty company. On the second visit, technician found a small CO leak, - I ended up replacing the gas furnace came up to about $6, 800. $4,000 out of pocket.

The main purpose of my comment here ALWAYS CHECK WHAT WAS DONE. Go item by item through the bill or invoice whatever you got.

What I found after installation - nobody replaced the "whip and disconnect" that was quoted at $645. Also didn't realize there was any kind of rodent protection installed -quoted $180.

Technician arrived within a short period of time with a new whip - this is just a cover for the wiring basically, replace the old one (totally normal) because the work order stated so. "Disconnect" AKA outlet was not replaced at all. Rodent protection for $180 was just caulking around the seams.

You would think that less work in materials means less price? Nope, not here. Office manager explained that it doesn't matter if they installed disconnect or didn't install it, they still charge you $645.

And guess what? Smoke alarm started going off again. Going to wait and see if this is just oil burning off the new gas furnace or something else. Replacing the smoke alarm system is the next step I guess.

Knowledgeable, friendly and quick! Chad fixed my heater way faster than expected and took the time to give me tips on how to keep it working properly. I truly appreciate it thanks Island breeze !

Service call was assigned to this company through AHS. The technician claimed there was no access to the crawl space and that the HVAC unit had no labels. However, there is access via a manhole — he just didn’t want to enter it. Not every home has a large basement, and accessing tight crawl spaces is part of the job.

When I asked about repairing the HVAC unit itself, he said the evaporator was leaking but repeated that they couldn’t proceed without crawl space access — which wasn’t true. It seems they use the same “evaporator leak” explanation with many customers.

I called AHS again, placed another service call and a different company came out the very next day. They accessed the same crawl space without issue, fixed the ductwork, and replaced the unit.

AHS later reimbursed half the service call cost as a courtesy. But because Island Breeze stated “no access” they couldn't do more. I’ve been an AHS customer for years and never had an experience like this one — extremely disappointing.

Very fast service! Fantastic job resolving the problem! Employees are extremely personable! Will be using them for all future HVAC concerns!

Shawn from Island Breeze HVAC LLC was detail about the cheap warranty compressor that was installed on my trane unit by Comfort First Heating and Cooling. This warranty should be good. Thanks Shawn and Island Breeze HVAC LLC for catching this. This service was apart of the (AHS) American Home Sheild program

Island Breeze HVAC has the most knowledgeable and professional people on their staff. We have had multiple HVAC companies come out and they were unable to diagnose ann issue or said they did and completed a quick fix only to have unit problems again. Island Breeze is able to diagnose properly on first visit and fix any issue. We’ve have used them for years now and are very happy with their service and performance. Best HVAC in RDU area.