HVAC reviews in Concord, North Carolina

Great experience with Comfort First. The staff is very friendly, knowledgeable, and they worked quickly. They took the time to explain in detail what they did and why. They even corrected errors from a previous HVAC companies work. I would definitely recommend without hesitation.

The technician was punctual, which is huge for me. She's knowledgeable about my equipment and she did not try to upsell any unnecessary services. The technician did recommend their Equipment Protection Agreement which I would agree appears excellent for seniors or persons not of a technical background. Very reasonable.

Very courteous and spontaneous service. Have used them for several years and never an issue. They also do annual service on my furnace and a/c unit.

The technician arrived on time to correct two inspection issues. The tech was thorough and discussed the actions a taken. Professional and thorough. Excellent support.

Comfort First has been dispatched multiple times through home warranty and techs are consistently competent and friendly. Office easy to reach and friendly. Scheduling never an issue. I have maintenance plan with them. Shout out to tech MO who goes above and beyond. Noah also a great tech. Recommend this business. 5 stars.

Adam Hurst is an angel! Comfort first is an outstanding reliable, dependable and trustworthy company. Dispatch was same day and Adam (tech) made repair quickly and efficiently and worked with me to “document” and diagnosis and repair air condtioning! Thank you all again!!!!

Josh from Comfort First came out to my home today for a routine HVAC maintenance and went over report of maintenance afterwords.

I had issues with my system not turning off had the Technician MOE come and check my system he was on time and ready. Moe was very respectful greeted me with a smile you can see he loves what he does. After we exchanged a few words he immediately went to work. Every diagnostic he did he explained why he did it. Moe was very thorough. Finally he fixed my unit and it runs great. Thanks Moe for all that you did you truly was an outstanding professional.

The tech was one of the best that have been out to my house after all these years of using this company
He was very detailed and explanatory on updating me on things I appreciate the service thanks

Great company. Technician was knowledgeable and took time to educate me on what he was doing. Certainly a company you can trust.

I had a great experience with Comfort First. My AC went out in the middle of a heat wave and they were able to get someone out the same day, on a Friday. The tech, Daniel Skelnik, couldn’t get to me until well past 7 PM, and at the end of a very long hot day, he showed up with a great attitude and was very professional. He explained everything thoroughly and patiently answered all of my questions. Even when a simple thermostat replacement turned into something more complicated, he stayed quite late to make sure he could get my old system running again, all while maintaining a positive demeanor and good sense of humor.
Truly, the best tech I’ve had come to my home.

This company is the bomb. We had GREAT experience from day 1 (Josh - awesome guy). They came out and found our problem in about 15 mins after another company had been out here 3 times and said they couldn’t find anything wrong. That appears to me they knew what they were doing. They came out on Tuesday, sent their sales guy (Adam - awesome guy) out on Wednesday to discuss our options and put the new unit in on Thursday. That’s what I call phenomenal customer service. All technicians were very polite and the bottom line is: THEY DID AN AWESOME JOB! Will definitely recommend them to others for their HVAC needs! Thank you Comfort First for your GREAT CUSTOMER SERVICE FROM THE 1st day!!!

The technician who came out was so professional and very kind. He fixed the issue with my AC so efficiently and I am so grateful. I did have a very difficult time getting an appointment. It took over a week to get in touch with anyone to schedule an appointment. I called everyday, sometimes twice a day and would leave messages but never got a call back. It wasn’t until over a week later did I get a hold of a person and not an answering machine. The dispatcher was professional but did not acknowledge the delay in response until I inquired. She said she has no way of tracking if anyone got my message and that she gets over 200 calls a day. I understand that it is a busy time of year, however I would appreciate some accountability by at least addressing the issue.

1 star given because -5 was not a choice.

This latest visit would not have been necessary if they had done everything right the 1st time. We've had nothing but problems with this company. They installed a new HVAC system, including all new ductwork. This service call was because the city inspector found 3 things wrong with the HVAC installation, but there were a lot of prior calls.

Here's a summary, in case you don't want to read my book below.
1. Senior tech Adam lied, sold us a heat pump when we said we didn't want one.
2. It first needed work/repaired 6 days after installation.
3. Installation crew left our yard a mess and broke a couple of my decorations.
4. When asked exactly why these things were happening, when Adam was apologizing for the problems, he actually said it's because their employees weren't very good and they'd been having a lot of problems with them.
5. We had to pay nearly $26,000 for a system that is still causing issues 10 months later.

If we had found out before the installation that they outright lied to us, we would have canceled it.
We told the salesman/senior service tech, Adam, that we did NOT want a heat pump system. Unequivocally, vehemently, and frequently we said we did not want a heat pump. Adam told us this was a gas system with electrical backup, and actually said that it wasn't a heat pump. We were furious when we found out, but it was too late. He took advantage of our ignorance and sold us exactly what we didn't want. Maybe because those systems cost more, and don't last as long, I don't know.

The 1st issue was on 11/13/24, which was SIX days after installation. When we turned on the heat for the 1st time it blew cold air. On 12/3 it was putting out cold air again. The tech was here for a very long time, said he'd found the problem. On 12/6 it was blowing slightly warm air, the thermostat was set at 72, the house was 67. No tech came, no one even returned my call, so I called again that evening, when the house temp was 63. (The after hours tech, Cody, was the only one who seemed to know what he was doing. This is based on the performance of the other techs.) He said the (brand new) fuel valve needed to be replaced, which he did the next day, once he got the part. He also made it quieter--not only were we grateful for that but so were our neighbors! I'd mentioned the noise several times but everyone just brushed it off, said it was normal. Cody looked into it and found that a pc of insulation had come loose and was affecting a fan. He also discovered that the gas line was barely open, they had just barely turned it on. On 12/12 we were again cold and called them. I couldn't get a tech sent out, let alone a return call. When I called them again that afternoon my husband was here and he took the phone from me and said if they weren't going to take care of it then he was going to rip it out and drop it at their front door! The tech they sent supposedly checked everything and had discovered that the vent for the air return (that they installed!) was too small. A 2nd tech had to come out the next day to fix that.
And now we find out from the city inspector that a flange was loose, the drip line was too low, and the gas line needed painted. They finally sent a tech to fix those things, after canceling & rescheduling. It's not been inspected again yet so who knows if they fixed everything. Given our past experiences I am not holding my breath!

I have given this company 5 Stars. They have responded quickly and have delivered everything that was discussed. I highly recommend this company for all your heating and cooling needs.

Thus was a call on my maintenance plan. The tech (Zachary) was on time and did a thorough system check, advised me on several items and did it all in a reasonable amount of time. Excellent work!

We've had this maintenance contract for several years and are very happy with the service. We had an emergency situation and CFHC was ale to schedule a return visit immediately.

Josh B. was our technician. He was friendly, informative and we'd be happy if he's our technician again.

Nest thermostat has issues when storms hit and we are unable to control the temps in our home but Comfort First is quick to repair and at no cost to us. Overall great service. Hindsight, we would have went with another thermostat had we known this issue was common with Nest.
Always on time and professional

I purchased a heating and cooling system through United (company that became Comfort) in July 2018. I also purchased a maintenance plan where they would come out twice a year to check the AC in the Spring and the furnace in the Fall. I have had to remember to call to remind them as they never put me on a schedule. Also a couple of issues identified by techs have not been resolved without many calls to follow up and insure they honor the contract. Recently I was quoted $5k to fix a potential leak in the AC system due to it being low on refrigerant. This is a 7 year old system that should be good for at least 10 years; especially with regular servicing. None the less, the office staff is pleasant and most of the techs who have been out have been good. I will be checking my original contract because unfortunately that seems to be what I need to do to get the service I paid for.

Comfort First was not our first choice as we were working with someone else and I was unaware of Comfort First. We did not like the finance options of the other company so I did some research and found Comfort First. I arranged for the rep to come out and he met with us and gave options to suit our needs and budget. It was straightforward and they offered the best finance option and the best interest rate to suit our needs. Upon install they did what they said they would do, and we have been very happy with them. I later met Carlos, a supervisor or manager who came back later to help with one extra concern needed to pass the county inspection. Carlos was so helpful and did the work needed himself and his assistance was much appreciated. We find it is easy to reach them when needed and they react quickly and always polite. I have used several companies and pleased with Comfort First. We are real customers who are now loyal customers. We are happy to write this review. Thanks Comfort First!