HVAC reviews in Durham, North Carolina

Shout out to Fabian Munoz for doing a good job of diagnosing and repairing our hall bath sink with a slow and annoying drip. I was expecting a phone call to let me know Fabian was on the way, but that day the phone call didn't come through. This is why I put 4 stars. Hopefully, it was a glitch for that day.

Very professional and knowledgeable. Friendly technician. Very fast and accurate. Update: Just had an entire HVAC replaced and we are very pleased with the service. Everyone we have dealt with so far has been great. Thanks guys!

Happy Home Technicians installed a new HVAC system in my home and did a great job. The sales rep, Cory, came out and checked everything out, helped me set up my thermostat and made sure I was satisfied with everything. I would recommend Happy Home to anyone. I will continue to use Happy Home to do the HVAC maintenance also.

Signed up for an annual HVAC service and included is a no charge inspection of home plumbing system. Their rep Flavio came yesterday and checked all the existing and offered good feedback. Very nice and professional rep - no upsell, just an honest appraisal. Refreshing.

Today we had our HVAC inspection and Raymond S explained issues we had with our outside unit (electrical and compressor). It was readily apparent both via photos and confirmed joining him at the unit that repair was warranted. He quickly got us an estimate and then went right to work. His repair is appreciated as it was much better now than an emergency call in the near future. Very nice and respectful service techs, quite competent work. Worth recommending.

I have been a long time customer at a previous residence with good experiences with HVAC team. I needed an emergency plumber at my new home and ended up with a disaster!

The first emergency was an upstairs toilet leaking into my ceiling downstairs. After 4 drywall holes were created to find the leak, the leak was visible without them. The worst part was the huge drywall mess left in both locations on my hardwood floors, leather sectional and Persian rug! No drop cloths nor clean up attempts.

A week later I had two faucet leaks in upstairs bathrooms after new countertops were installed. The same tech, Flavio, came out and replaced a valve and told me all was good. I came home to find the same leaking valves untouched and still filling buckets with water. It was after hours and the call service offered zero support for after hours emergencies… nonexistent! I paid $300 for a valve replacement that did nothing. If the company records conversations with the tech, I clearly stated the exact source of the leaks multiple times! I also repeatedly asked for assurances that BOTH leaks were addressed. Reviewed your records!!!!

I have a reputable tech coming with valves that cost $10 at Lowe’s to solve the problem.

Happy Home and their team delivered exceptional service. We encountered a furnace issue that required multiple trips and numerous work hours. Despite the inconvenience, the team remained professional throughout the process, diligently troubleshooting the problem and ultimately resolving it. Their integrity and expertise topped by exceptional customer service makes them a highly recommended choice. I will keep working with them and recommend them to family and friends.

We had Greg from Happy Home come out and work on our heating unit.The unit was making a loud noise and he knew what was going on. Greg checked over the unit to ensure their were not other issues with the unit. I can't say thank you enough for the work he did. I would highly recommend Greg with Happy Home. Very nice and knowledgeable of his job.

The technician was great. I found him to be very knowledgeable. He explained everything in detail. Also, I had an emergency situation with no heat in freezing outdoor cold temps and the technician was here within an hour and quickly got me up and running. My technician was Leighton Beckwith and he is amazing.

I finally had a great experience with a service call with “ Raymond “ from “Happy Home heating and cooling company “ ! They came out before the end of the day and not only fixed my situation but Raymond listened to all my issues and then explained each and every thing he was checking and doing so I would understand why my issues had happened in the first place ; and the why’s and how’s of how he was going to correct my HVAC unlike my current home warranty company ❗️I will use “ Happy Home HVAC company “ for now on ❗️

I had whole house pipes replacement done by PlumbV, at a significant cost of thousands, less than 5 years back. Our pressure reducing valve needed replacement this week, as the water PSI was much higher than expected. Upon contacting and discussing with their warranty office to report the issue, it was agreed by their rep that it would be fixed at no cost under warranty, as it had been less than 5 years since the part was last replaced. The plumber who came for the service today said it would not be covered under warranty, and upon contacting the warranty department again about it, they went back on their word and said I would have to pay for it! This was extremely disappointing and unexpected! I was expecting them to abide by their commitments.

Corey from Happy Home was exceptional! Incredibly responsive, really cared about service and getting us all fixed up. Cannot recommend more, he has made me a customer for life!

The technician found my issue and resolved it quickly. Previously, a tech with another HVAC company serviced my unit and left the defrost switch in test mode. As a result, my condenser coil kept freezing when I'd turn on the heat. Electric bill was high last month from running the emergency heat. Hope this helps someone. Thanks Happy Home!

Happy Home has been great for my home installing new HVAC system now existed for two years now with 6 months maintenance with great techs and a caring office staff and administrators who are active and follow thru with customers questions with loyalty like Josh who is operating manager. The company name says it clearly along with loyal maintenance availability.

On the coldest day of the season, our HVAC went out at night. The house was freezing, 16°, and we needed it fixed asap. We called our regular "big name" HVAC company, and they said they couldn't get to it until the following afternoon. Side note, when I called to cancel the appointment we made as a backup, they said they had no appointment scheduled. Thanks, "big name" HVAC brand. I immediately called Happy Home, and Simon was at our house within 45 minutes. He was courteous, appreciative, and extremely helpful in explaining the problem and the remedy. We were happy to sign up for their VIP package that included multiple checks for a year. We're happy to be Happy Home customers now!

Damon and Leighton were amazing! They came out quickly and diagnosed the issues with our furnace right away. They even managed to rush our new furnace installation, which was a huge relief. Both were incredibly professional, efficient, and kind throughout the entire process. I’m so thankful for their work and highly recommend them!

I owe a sincere debt of gratitude to Corey Woodward, Field Supervisor.

When my heat went out on Thursday, January 29, a technician arrived within an hour of my call. After assessing the furnace, he explained that repairs would cost approximately $2,000 and did not recommend proceeding due to the age of the unit.

The following morning, Friday, January 30, Corey came out to provide an estimate for a new furnace. With a snowstorm approaching, he was deeply concerned about my family being without heat. Although no technicians were available to complete the installation that day, Corey refused to let us go without heat. He told us he would handle the installation himself.

The furnace we needed was not available in Durham, so Corey drove all the way to Fayetteville to pick it up, returned, and completed the installation on his own. By 8:00 Friday night, my family and I had heat again.

Corey did not have to go above and beyond the way he did—but he chose to. Throughout the process, he was kind, caring, and compassionate, repeatedly expressing that he could not allow us to be without heat with such extreme cold approaching.

Corey, thank you for caring. Your dedication and humanity did not go unnoticed.

Last week during coldest weather I called at almost 5 pm for heat repair and Brandy was extremely helpful and had a technician to my house before 7pm.
Leighton Beckwith quickly diagnosed my problem and was very helpful explaining things to me. He and Brandy should be commended.
Leighton came today 2-18-26 for maintenance on my systems. He did an excellent job and explained every thing to me. I really appreciate his and Brandy 's great customer service skills.

Resolved and efficient!

Great service as always ty

Christian business and very dependable, kind and great work.

Honest family owned business. Fair price and outstanding work ethic.