HVAC reviews in Durham, North Carolina

Friendly and fast service at a reasonable cost. These guys installed my HVAC when my home was being built and they've serviced the system. Very happy and appreciative to have such a helpful company near home

I recently had to replace my entire HVAC and duct work. I was quoted a great price and they replaced everything in one day and cleaned up everything when they left. Very professional. The lead technician Steve is great...really knows his stuff!

I discovered my air conditioner stopped working after I got home. Called Cothran and long and they were able to come out the next day. The lady on the phone was very helpful and nice. Danny Bloom can out and was very professional, friendly and fixed my A/C.
I highly recommend this company for your heating and air needs.
I will definitely use them again.

Fast, efficient, professional service that got my AC back running in a short amount of time. They were out to inspect my AC within 24 hours of my call and gave me some options on repairs or replacement. After agreeing that a new unit was the best way forward they ordered me a new unit on Friday and was delivered late Monday with install on Tuesday! The professional way they handled the whole situation was impressive and as a fellow business owner I really appreciated the customer service provided. I really appreciate the office staff and technicans who were all professional and friendly. I will recommend to all of my friends! So happy to have AC in my house again :)

Excellent response and service! We had an A/C outage and they were able to come even before the appointment time to make the adjustments to have the system back up and running. I signed up for their maintenance program since I have every confidence they will keep both the heat and air at peak performance and trouble shoot any potential issues. Justin was awesome!

Arrived first thing yesterday morning and did a thorough job of inspecting our HVAC. Thank you!

Hay's technicians (John and Christian) did a fantastic job. They were on time, very respectful and professional. I am very happy with the work that they have performed. I was somewhat hesitant about signing a contract with Hay's since this was the first time using this company, but now I am glad that I did. I have already spoke positive words about the company and technicians to family members and friends.

A/C repair guy was very professional. Diagnosed the issue to a leak in the coil. Warranty will cover the part but not the labor. Unit is < 4 yrs old. Good rating for Hays but not good for Trane quality.

Amazing customer service and effort. One of our tenants was without air for a little while and Hays was able to get them an install 3 days prior than the company we had it scheduled with. Amanda, Rosemary and the owner worked together as a team, diligently to make this happen. I was so pleased and thankful for their ability to satisfy our tenants. We're headed back into 90 degree weather.

Christian was dispatched to our home to service our HVAC system. He called me in advance to let me know that he was on his way. He arrived on time and was very thorough. He was incredibly professional and respectful and notified me of all updates and concerns immediately. Thanks again, definitely recommend!

Would highly recommend Hay’s to anyone needing any type of HVAC servicing. The specialist that came out (Luis) was extremely knowledgeable, professional, and courteous! Provided exceptional service, which we will definitely use again and refer friends/family to. We recently moved to the area, and are very happy to have found this company!

Joseph was prompt, polite & efficient. I appreciate his professionalism & taking the time to explain what was done.

I have been with this company for over 8 years now because they have consistently provided top notch quality and expert service to my 3 units. Their technician, Luis, did a superb job performing maintenance to my units. He is a highly professional, knowledgeable, detail oriented, polite and made sure every possible part of my units was checked to ensure top performance. This company, through their excellent technicians personifies the kind of honest and customer service oriented companies that are rare to find in this time and age. I highly recommend them!

This was my first time using Hay’s and I was pleased with the service I received. I called and was able to get a live person on the phone, and was able to get a tech out the same day to look at my unit. Matthew (tech) was professional and diagnosed the problem quickly, and had the part on the truck needed to rectify the issue. I certainly appreciated the quick response and turn-around!

Hays Heating and Air Conditioning did an excellent job with my heat pump maintenance. Justin was knowledgeable and explained everything in an easy to understand manner. He was timely and professional. I had a prior visit from another company that tried to sell me an entirely new system (that I don't need at this time). This company is fair and competent. They will be my HVAC company moving forward.

We’ve been using Hay’s since we bought our house about 5 years ago. We’ve had several different folks come to perform maintenance on our two units in that time. With one exception (and that person didn’t last long with the company), everyone has been friendly, straightforward, helpful and thorough.

Most recently, we had two gentlemen come by to perform autumn service. They were especially helpful, asking questions about where we had issues, what they could do to improve our comfort, etc. they were very thorough upstairs, checking and cleaning and went as far as to clamor across our unfinished attic to adjust dampers that were hard to find. They made our kids’ rooms much more balanced and comfortable.

Highly recommended.

Able to get a next day appointment to resolve a problem with my A/C. Technician check out the system eliminating several possible causes before isolating the apparent issue. He made an adjustment which seems to have solved the problem. He was knowledgable, courteous, and explained his troubleshooting and reasoning. He removed his shoes at the door!

John came on a holiday and stayed until he had my system functioning. His Mama raised a very polite gentleman with a wonderful work ethic. Thank you very much.

My AC went out again, during another storm, over the holiday. Justin came to fix it again within 35 minutes! He has cared for the system since I moved in. He is a soft spoken, knowledgeable, hard working gentleman who does not quit until the job is done and the unit is working. I have to thank Hays for hiring young men like these !.

About 2 years ago, I needed to replace both my air conditioner and furnace. I had made a few calls and none were returned. I was complaining to a friend and he told me that I should call Hay's and I am so glad that I did. I had an appointment set up immediately, they gave me multiple options on how to replace my systems and had the work completed in no time. They came back to check on their work and tweaked it to perfection. I became a member and just finished my winter check up. For a small fee, Hay's came out to clean and inspect the units for summer and winter.

I feel confidant that Hay's HVAC will keep my heating and cooling running for a long time and that when I call, they will be here and things will turn out fine.

Excellent technician. Gave a balanced opinion of the condition of the HVAC unit. Deemed trustworthy.

****UPDATE 7/3***
Very nice representative name Amanda called and apologized for the situation on behalf of Hay’s Heating & Air and owner. Owner agreed to refund $120.93 dispatch fee. Very appreciative she took the time to call back verify the situation was rectified after review within the company.

Owner responded to review “reviewing the matter” Rosemary stated specifically she had spoken with owner at least twice about my concerns…..never took 2-5 minutes to communicate with me directly but to give Hay’s credit & to make the “company” look good for Google reviews. I dreaded to be honest about a company I had confidence and nothing but respect for over 25 years that was not satisfactory . Called Hay’s Monday for same day appointment due to warm air blowing in home ac unit (installed by Hay’s over 10 years ago). The representative gave me a same day appointment and I had a maintenance service appointment already scheduled for 6/26/2025. Rep stated it would be $120 for someone to come out, I agreed no issues. Joseph arrived very courteous and polite, I made him aware of my issue. He went to the unit and said he found the problem dirty coils. He sprayed the coils offf with water hose (no cleaning as this service was supposed to be done on 6/26). Did not look at any other operating parts on the unit-did not hook up any pressure gages, no spraying of water on line to see leak etc. He said I was good to go until 6/26. Before he left the premises the temperature jumped in the house from 77 to 79 degrees. By 3:30 thermostat was reading 80 degrees. Called Hay’s back to let them know issues was resolved and I was told by Rosemary basically it was nothing they could do and the dispatch call Doesn’t diagnose issues. I made her aware I have called the company several times in the last 20 years for issues, paid for service call (dispatch) and was told what the problem was with my choice of repair which I always went with their diagnostic and paid for the repair. She said she would get with the owner and call me back. Received call 6/24 from Rosemary stating owner did not authorize a refund; I reminded her I never requested or asked for refund. I expressed my main concern was no official diagnosis was given in reference to why the ac was blowing warm with the $120 paid service call. I made Rosemary aware this did not set well with me at all knowing I paid for something that was not given. It’s absurd to expect me to pay this company to come out and start service contract for maintenance based on the fact I paid for diagnostic service for them to look at my system for service call paid for which was not done . Per Rosenary she would make sure she will send a “thorough” tech for 6/26 maintenance appointment. I requested a seasoned service tech and was told all the old school tech had retired 🤷🏽‍♀️ I would not recommend this company to anyone based on the this horrible customer service experience. Again I have dealt with this company for over 20 years new owners and service tech aren’t what they use to be. Save your money and go where you will get a straight forward answer. Called two other HVAC professionals who found my issue (leak in line causing refrigerant to leak) same diagnostic two different people. So it’s strange a repealable company couldn’t do this and I paid for them to do so.