Plumbing reviews in Durham, North Carolina

John was a huge help! When my home owners insurance wouldn't cover my home plumbing repairs, he did his best to work with me and fixed me up within an hour! Thanks so much, I hope I won't need to, but I'll definitely reach out to you all for future repairs!

Benjamin Franklin Plumbing was awesome! They came out same day, fixed our only toilet, and they were very helpful and professional. I am calling them the next time we have a problem!

Our hot water heater went out. Benji Franklin's quote was $1000+ less than another company's quote. The technician and his apprentice were very pleasant, professional, and efficient. Pleased with their service.

Benjamin Franklin was awesome. John Smith was our technician and handled everything professionally, explaining exactly what he was going to do before he did it. He’s been a practicing plumber for 14 years so knows his stuff. Handled our problem in under an hour.

Definitely will reach out to them again when we need our pipes replaced or have another problem (And we will Be doing one or the other)

Less than 2 hours between my call and completed repair. They were professional and skilled.

I cannot speak highly enough of our experience with Zach today for our seemly urgent plumbing issue. He was so personable, helpful, and diligent, and was happy to answer our questions about the cause of the issue and our options for remediation. We feel so much more well-informed after his visit and feel confident in this company’s services moving forward. Additionally, I was impressed by how prompt he was for a same day service appointment. We will undoubtedly reach back out to Benjamin Franklin Plumbing for our future needs!

John the Super Plumber has done work at my house twice. Recently I called to ask for help assembling bathroom plumbing for a DIY renovation that turned out to be a bit more than we could handle. John arrived within the hour to save the day. His work is thorough, and he takes time to explain not only what he’s doing but any concerns he discovers during the repair. He is personable and humble, and I recommend him highly.

Jason was super friendly, professional, and was able to replace my garbage disposal AND fix the water pressure issue I'd been having in under an hour. High recommend.

Great communication! Arrived same day as requested!! Highly recommend to anyone in need of plumbing services!

Jason and Connelly were very professional and incredibly helpful. They offered a sound recommendation and gained a new customer.

We had a hose bib replaced by Benjamin Franklin plumbing. They were very responsive and were able to work us in even sooner than scheduled. Zach did a great job! He was very communicative and efficient. Would definitely hire them again!

Jason came on time, checked everything, fixed what he could at that time, and gave estimates for future work. I was very happy with him and expect him back for the rest when he gets the parts he needs. Thanks

Their technicians, John Smith and Conly, are professional. They replaced a garden hose faucet and five bathroom faucets for me. Job well done.

I called the company earlier this morning after discovering a leak in the cold-water faucet for our washing machine. Within minutes of reaching out through Thumbtack, the repairman, John, contacted us and arrived promptly. He provided an upfront estimate, explaining both the lower and higher end of the potential cost depending on what was required.

John clearly outlined three possible scenarios: removing the remaining piece of the hose and reattaching a new one, repairing just the cold-water faucet itself, or cutting into the wall to replace the section of pipe leading to the faucet. Unfortunately, the pipe was bent and rusted, so it had to be replaced—which required cutting into the wall. However, I was comfortable with that decision because John had explained this possibility from the start.

He was professional, fair with his pricing, and very respectful of our home and workspace. Given how quickly they responded and completed the job, I would highly recommend this company to anyone in need of plumbing repairs.

My house drain was completely backed up and flooded the downstairs, I called Benjamin Franklin because I had such an outstanding experience with them previously on a water pipe leak. Luke immediately got Jason over to my house (within 15 minutes of me telephoning him) and on a Friday evening at 5pm. He was a God-send. Professional, provided outstanding service and put my mind at ease even despite the circumstances, If I could give them more than 5 stars I would. Thank you!

Jason with Ben Franklin plumbing quickly responded to my request for help via their website. After arriving to my house, he answered my questions and resolved my problem. I couldn’t be happier. Ben Franklin plumbing is now my go-to plumbing service for this area.

Jason was excellent. Arrived on time, very polite, got the work done fast and well. We would hire him again!

The work was done efficiently & beautifully
accomplished, We were 100 percent pleased . The pleasant personalities of Jason & Conly made the experience interesting and fun !
We will use the company again !

I would highly recommend Benjamin Franklin plumbing. I had a leak in our bathroom and had called another company first. Despite them being here for an hour, they could not find the problem.

Today, with Benjamin Franklin plumbing, within a hour the problems were found. They explained everything to me before they began their work. They were able to complete the job in an afternoon. They are very friendly and professional.

John the plumber explained well what to expect and when the job was done explained what he did. The professional courtesy was good. Also cleaned up the work site. The work struck me a bit pricey but I didn’t want wait any longer with holiday travel upcoming.

Jason and Conley were prompt and friendly! Able to squeeze us in quickly for an hot water heater inspection and they did a great job. We will cal again for any plumbing needs