HVAC reviews in Garner, North Carolina

My husband and I recently had the pleasure of working with Mr James Melton, an AC technician, and I cannot recommend him highly enough! From the moment he arrived, James exuded professionalism and expertise. He took the time to thoroughly assess our air conditioning system, explaining each step of the process in a clear and informative manner.

What impressed is most was his extensive knowledge of AC systems. He was able to diagnose the issue quickly and provided us with several options for repair, ensuring we understood the pros and cons of each. James’s transparency and willingness to answer all our questions made us feel confident in his recommendations.

Not only did he complete the repairs efficiently, but he also took the time to educate us on proper maintenance tips to help prolong the life of our unit. His attention to detail and commitment to customer satisfaction truly set him apart.

If you’re looking for an AC technician who is not only skilled but also genuinely cares about his clients, look no further than James. He is a true professional in every sense of the word, and we will definitely be calling him for any future HVAC needs!

A great job by James diagnose my heating issue and suggest options. Great service! Will Definitely use this company again!

They were right on time and fixed my AC problem in about 30 minutes, best company I have worked with in Garner. Thanks!

Service provided today by AC Today and my Technician James Milton was excellent.

He was professional, knowledgeable, courteous and on time.

They did a Great Job.

Thanks AC Today.

Did not have a good experience at all with this company. Was told that we needed a new system ($10,000+). Repairing the existing system (6 year old) would have cost $4,000 and it would not be warranted. Paid $324.39 for a leak detection test to find out where the Freon leaked from. We were told that the unit under the house was rusty and leaky and the Freon all leaked out through there.
Got a second opinion. Turns out the capacitor messed up (a minor common problem). Fixed in 15 minutes. Paid $160 for that service. System works excellent. Twice I requested that management contact me, but no one has. Today I received an automated text asking me for referrals. I thought I should let others know that this company will try to sell you a new system even when you don’t need one. I would like my $324.39 refunded. It was a waste of money.

I’m writing this to ADVISE everyone to avoid this company. I called them a few weeks ago due to my AC not working, I owned a AC company for years, I was out of town and my son, and animals were in the home while it was 89 degrees in the house. I talked my son through diagnosis of the unit, called this company, told them my problems, and let them know i was sure it needed a capacitor. They sent a tech to my home, he called me and said “yep it’s the capacitor, do i have it permission to change it” I told him to go head, he changed it said it was fixed, and charged me $600.00!!!!!! That is the highest rip off I’ve ever heard of, but again I wasn’t home, they knew that, and knew my situation sadly ( FYI you dope never pay over 200 for this quick fix) I paid, he said he’d send me a receipt ( still haven’t received and have called asking for it) especially since this tech has my card info ( since I paid it over the phone through him)
I got home that Sunday night to a hot house ( I know it takes a while to cool) this is the week of the heat wave so when my house wouldn’t cool past 78 I didn’t think much of it. I went back to work (out of town) Thursday, my family got back home Sunday to the house being 90 degrees!! I tried reaching out to this company all night through calls, text, and emails ( since they’re listed 24/7 open)
Next day I noticed they read my text at 7am but didn’t send me a response back. I also set an appointment that Monday for 10 am. I text back to ask why no response, I then asked for my original receipt for the $600.00 robbery ( and yes, still don’t have it) they then canceled my 10am appointment, and said they’d get a tech there sooner, which around 2:00 someone showed up smh. This new tech called me, said there was no Freon in the unit! ( which is wild because they were just there 7days prior, this unit is from 2017, I just bought the house and had it inspected and they said it was a great unit) he then goes on to tell me “ that’s why your capacitor went out” like what!!!!! Yall were just there and didn’t say anything about it! He then does a leak test, calls me back and says. There’s a hole in the bottom of your condenser!!! A hole that “magically appeared “ I asked him did the last tech not hook up gauges and check my levels to his reply “ yes he did, the notes said everything 7 days ago was fine” ( mind you my house never cooled back down in 7 days, only became hotter) so I asked “ well you’re telling me a hole popped up after just 7 days?” “Yes sir it did” he replied
Which lead me to ask him “ well you just told me the capacitor went bad due to the leak of Freon and the unit kicking on and off, but in the same breath you said last week the levels were perfect “ and then I just got stuttering for the rest of the convo. Ending with him telling me “it’s $4500.00 to fix this unit, or 16k to replace it smh.

I don’t typically leave bad reviews, but I’m making this one for a warning to you all, they will rob you, they will steal your hard earned money, they will not honor anything they do

My tech was Lucky Singh. He was very professional and friendly. I told him my issues that I was having and he was able to tell me what was wrong and my best route to go about fixing it. I feel 100% confident in my decision to use this company to purchase my new unit.

Great customer service! We had a new heating and AC system installed by them about 6 months ago, and just recently noticed an issue with the heat. James came out just a couple hours after we called, and was very knowledgable about the issue. The problem was solved quickly and professionally!

Great AC repair company in Garner. They gave me a fair price on the replacement of my indoor and outdoor units. Highly recommend.

I enjoyed my service with AC Today. They sent James over and he was very knowledgeable and explained everything to me. Unfortunately, he had to replace some parts but he did it swiftly. My AC was back working in no time. Thank you AC Today.

Courteous, knowledgeable, personable and down right nice. Arrived on time. Made extra effort to explain things and show what I need to know. Drew is a spectacular AC Today employee. I appreciate all he did.

We woke up one morning to our HVAC unit not correctly working. I called AC Today early in the morning and the technicians were at our house within a few hours! They were extremely knowledgeable and helpful in walking us through what was wrong and repairs needed. Great service and fair prices.

Great installation service. Very knowledgeable and insured that we were satisfied with our new unit. Trust is a big factor in our selection process and y'all have our trust

AC Today is a great service! They were able to send out a technician quickly- even on a weekend. Their customer service is unparalleled! When I called to seek support on my concern, they were aware of the situation and were able to get to me quickly! Stellar performance! I highly recommend AC Today

My unit went down on Sunday morning. I called at 9, a tech was at my house before 11. Tech Singh had me up within 20 minutes. He was on time, fast and so friendly. I can't vouch if all their techs are this good but he deserves a big thank you!!! The price wasn't bad either..but the service..off the chart!!

Great experience and service. Drew is the man. Very knowledgeable and took the time to explain everything to me. If you need great, quick, and thorough service for your HVAC I would highly recommend using AC Today. Thanks again Drew, I appreciate you immensely.

Very bad service! The technician did not know how to check the problem at all! He is a sale man to charge me $90 to come to my rental house and sale need replace the heater for $11000

Great service, great company. My husband and I appreciated the maintenance service that James did on our AC. He exceeded our expectations and we are very glad we got the service. He pointed out the parts that may be failing in our unit due to its age, with visual proof, so he was not trying to scam us.
I highly recommend AC Today. Their staff is friendly, knowledgeable, and very courteous.

Our tech was Mr. Drew Calderon. Not only was he on time for his assessment, but we were super impressed with how thorough he was and how he explained every single detail. He gave us our options and what the pros and cons were of each. He even asked if we wanted others included in the discussion regarding how to manage our broken AC. He was communicative, professional, knowledgeable, and so incredibly kind. Not only that, but the team came to install our new unit within 2 days. They got it done in a few hours and everything went smoothly. They truly did an awesome job at making a challenging time a bit more bearable. I highly recommend this company and though I pray I never have to, I'd most certainly use them again.

Matt came to our house quickly after I called Carter Heating and Air. He quickly diagnosed and fixed the problem (a blown capacitor) and stayed until he was certain that the compressor was running and cold air was circulating. Once again, Carter Heating and Air have been a godsend - quick, efficient, and professional.

Carter Heating and Air’s dedication to customer service every step of the way is like the old days, when people did the right thing because it’s the right thing to do — and so they could sleep at night!

This company repaired my ancient gas pack and AC unit last fall, replaced duct work damaged by rodents, and for my most recent call about a moldy smell gave me sound advice that I needed to take the plunge and replace it this summer. Never the news you want to hear but I’m breathing clean air now and it’s made a huge difference in my allergies and how I feel.

Randy gave me a very fair price and is handling permitting. Rob and Charles did a wonderful job squeezing my huge old HVAC unit through the gate instead of having to take down the fence…and again with bringing the new unit back in. Not an easy task! They made sure I knew what was happening every step of the way, on a Saturday, training me on the new thermostat and giving me peace of mind that the rodent issue in the crawlspace was gone. Whew. I can’t recommend this company enough. Call them!