HVAC reviews in Garner, North Carolina

Today, 09/16/25, Technician Matt Byrd from Carter Heating and Repair did the fall/winter maintenance check to insure the system is operating properly. Matt provided outstanding service. Thank you Matt.

Matt did a great job and answered my questions intelligently.

Carter Heating & Air Company has always been the most knowledgeable, most friendly and fairest priced HVAC company in this part of North Carolina. Thank you all again! (my apologies to other good-hearted HVAC companies who I have not yet met)

Timely, professional, respectful, comprehensive. We have used Carter Heating & Air for many years. They are top quality.

Thanks Carter Heating & Air for your excellent service.

Carter Heating & Air installed my new HVAC system in July 2014 and has provided semi-annual system checks and servicing since that time. The technicians are knowledgeable and friendly. Randy and his team respond timely to my requests. I highly recommend Carter Heating & Air--they have always been there for me and will be there for you too!

Very helpful experience with your technician. He helped me check for a possible gas leak and checked out the tank and so-called tank meter, which wasn't even attached. None of this was really in his area of service, but it was helpful and reassuring to hear his expertise on the situation. Thank you, Carter Heating & Air!

Arrived on time and was very professional. Spotted the problem immediately and came up with a solution. Very pleased.

Thank you for your prompt and efficient service. Got an appointment with ease and trust their staff.

We called on Tuesday due to our downstairs heat not working. It was offered for a technician to come Tuesday. Yet, we were okay until we had time off. They worked around our schedule to come on ThursdayI received a picture and name of the technician. Which was very important to us. This call was completed in 30 minutes. It was a minor fix the technician did not try to sale us anything that wasn’t needed. The technician was professional and polite. Overall a wonderful experience throughout this process!

Rob and the team did a fantastic job installing my new hvac system. Arrived on time, finished ahead of time and left everything perfectly working and clean.

The crew at Carter somehow made a very painful situation pleasurable. Its nice to know good guys still exist in the trades. Full system replacement and hot water heater with in a day of calling!!!

It was great working with Matt Byrc from Carter Heating and Air. He was knowledgeable about the product, helpful in answering questions, and honest about the outlook for my HVAC system

Fast and good. Great communication. Good tech, knew what he was doing. Highly recomend.

Sean Morris with Carter Heating and Air does outstanding work. He really goes out of his way to achieve customer satisfaction. We are highly pleased with Carter Heating Air and I am especially pleased with Sean Morris.

Carter Heating and Air has been taking care of my house for like, a decade, just realized when I went to call them I'd never left a review... but yeah use them! Their techs are great, good support and quick turnarounds.

I have been doing business with them for years and I was so excited that they would service our new home in Zebulon.

You guys are great! My GoTo HVAC company.

Great job on a new system install. Had some issues along the way and these guys handled it all like true professionals!

I can’t say enough great things about Carter Heating and Air — especially Matt, the service technician! From start to finish, the experience was top-notch. They went above and beyond to accommodate my schedule, making a special provision to come out at 6:30 a.m. so I wouldn’t have to miss work — that level of customer care is truly rare these days.

Upon arrival, Matt was incredibly professional, and took the time to explain everything clearly. His expertise and attention to detail were evident, and he made sure the job was done right the first time. It’s refreshing to work with a company that values both quality service and customer convenience.

I highly recommend Carter Heating and Air — and if you can, ask for Matt! He’s a true professional who represents the company exceptionally well. I look forward to returning to a warmer home!!! Thank you so much!

These guys are great! Very responsive both in my original call and getting the technician to the house. He was able to identify the problem and get it fixed quickly. Important when it’s 37 degrees out and the heat isn’t working! Will definitely keep using them for service and maintenance.

I've been a customer of Carter Heating and Air for many years and consider them to be the absolute best in the business. Today's call which was my semiannual checkup was all I could wish it to be. I cannot recommend them highly enough.
Today's technician, Matt Byrd, who has become sort of a regular, is always extremely efficient, personable, and a pleasure to do business with. He is certainly representative of Randy Carter. Christy in the office is always a pleasure to deal with and so in summation I cannot recommend more highly Carter Heating and Air. You'll be extremely pleased I assure you.

Let me add a new note in that Matt was here with the semi-annual checkup and things are running great. They are the best, people, and you should have no doubts whatsoever about how terrific they are.