HVAC reviews in Garner, North Carolina

Jeff & Chris are literally the best!! Especially Jeff, he is so kind & informative! I’ve been a loyal customer of Tower Heating & Air for several years & they do GREAT work! Special shoutout to Scott, Jerry & Christian as well! The Dream Team…thanks for all you do guys! 🤩

Christopher and Joshua were courteous and professional with our Fall check up. They asked if I was pleased with their service and I told them yes. They asked about past experience and I relayed an awful experience I had with a previous employee giving quotes for installation of a Rennai tankless boiler back in Feb or March. Dude literally told me to take my business elsewhere when I asked for time to get other quotes. I thought to call the owner but got busy and forgot. Was not pleased with the ac technician that came in the spring. Seems like he was trying to drum up business. Can not remember his name but he was pretty young. Had you not offered a special for renewal of the maintenance plan I would have taken my business elsewhere.

Jeff at Tower can never steer me wrong Anytime and every time I call he is quick to fix any issues I am. Very effective and sufficient anything I throw his way he absolutely leaves me with the best results. I look forward to our future projects together!!

My technician, Jeff, was absolutely helpful and professional. He provided excellent customer service and answered all my questions. He really went above and beyond to help with the issue. I'd highly recommend Tower Heating and Air, and I'd definitely call them again in the future!

Shout out to Tower Heating and Air. These guys were sharp as a tack and went above and beyond getting our boilers and radiators back up and running. 100% would rehire and look forward to having them back out to tune up our HVAC ahead of summer. Highly recommend for your heating and air needs.

I am not only a new customer but after having my ac unit serviced by technician Jeff Clark I intend to be a loyal customer. He was punctual and responsive to my needs. He was able to provide the necessary information for me to make an educated decision regarding my repairs. I will continue to use their services as long as they employ technicians such as Mr. Clark.

We used a prior company for years that merged with Tower. When it was time to service our HVAC, we got some quotes and decided on Tower to do the work. We needed a new AC condenser unit and given the age of the HVAC system, decided on replacing the furnace as well, along with the original duct work. They did a good job overall, despite us finding a piece of packing material that made it's way through the system and into the furnace fan. Fortunately it was found and I removed it. The system has been working well for several years, with the exception of an occasional clogged condensation drain.

The spring of 2024, we called Tower to schedule maintenance. They offered a discount price if we paid up front for both Spring and Fall maintenance, which we did. The technician came out and inspected our system. They recommended a hard start kit, given the AC unit was several years old. He also indicated the float switch for the condensation drain was not working, the gravity drain was not installed correctly, thus not working as it should. I indicated that Tower had installed it. He said he would provide quotes. The quotes provided included a price for a float switch, condensation pump and the hard start kit. I replied back, again indicating that Tower had initially installed the system and what would they do to fix the gravity drain problem, as the technician had indicated it was not install correctly. I tried several times, but received no clear response.

In August when we are experiencing triple digit temps. My AC started to cut off and on. I thought I was having an issue with my thermostat. I called Tower who came an inspected and found the drain line was nearly clogged and the reason my system was cutting off and on was because the float switch was cutting power to the system whenever the water got backed up. After some time the water drained off enough that the float dropped and power was restored to the unit. I told him that technician that did the Spring maintenance indicated my float switch was bad. I asked about the drain line and was told the drain should have been inspected with the Spring maintenance, which it appears was not done. He also re-hung the drain line.

I decided to get another opinion and hired another HVAC company to do my Fall maintenance. They indicated the gravity drain was not sufficient as the unit was set to low. The installers should have installed the unit several inches higher to allow for a more appropriate angle for the drain line. The also indicated a few other items to be corrected, including a gap in my duct work, under the main box to the furnace unit (picture attached). The two pieces going together were not the same size, hence the gap. Apparently that gap had been there since the unit was installed by Tower.

Given this, I decided I would no longer use Tower to maintain my HVAC. I did want to request a refund for the Fall maintenance, which I had paid Tower for in advance. I was initially told they could not as I had a contract, which I did not. That transaction was done over the phone. I was then told I would get the credit and that would be handled by their accounting department. After several calls and attempts to get my credit resolved, I was told the owner would not approve. I had gotten a discount and therefore they would not offer me a credit for the Fall maintenance, which they did not do.

Their service was inconsistent. The office staff was helpful, I believe doing what they could. I don't feel the owner has a real focus on the customer and ensuring they get the best service and experience.

Shout out to Christopher! Not only did he solve our problem quickly but he saved the day at 9 pm on a frigid night so we did not have to endure another cold night. His professionalism and kindness were evident. Our cat Kayla thanks him immensely. As do we!

I just had Christopher here at my apartment unit, and he did a fantastic job! He spent over three hours trying to isolate a problem with my heater, late on a Friday evening with an oncoming cold front this weekend. I so appreciate his persistence to isolate the issue and his willingness to go above and beyond to get the problem fixed. Can't recommend them enough!

I had a fantastic experience with Tower Heating and Air in Garner, NC. Their customer service was prompt and professional, scheduling was easy, and the technicians were knowledgeable and efficient. The repair work was top-notch and reasonably priced and now I'm surviving in a cool house in this Southern heat! Highly recommend them for any HVAC needs!

Our technician, Christopher, did a great job resolving our issue with our heater. He also performed some needed maintenance on the system too. I appreciate that he took the time to explain everything he did and ensure we did not have any questions.

Christopher and Joshua were great! They fixed our issue as part of the regular maintenance visit, so no additional charges. I’ve been using Tower Heating and Air for years, and they’ve always been fantastic to work with.

Jeff C has been servicing my HVAC unit at my home and my parents home for years. When I first found him I was having an ongoing issue that multiple people tried to resolve with no success. Jeff came out and had the problem resolved in no time. I will continue to use his services for any and all future Maintenance and repairs. He is truly an outstanding professional unmatched in his profession. With honest service and fair prices!!!!

The people at Tower Heating and Air are amazing! Would highly recommend you choose them for any of your HVAC needs. They work hard and treat their customers with care. Christopher is particularly great at explaining the problem and making sure you feel comfortable with whatever repairs need to happen. And they are quick to respond to any emergencies. Do yourself a favor, and choose Tower Heating and Air.

Austin and Jerry were prompt and professional! They resolved our water pressure and toilet issue in no time. Would definitely give them a call and ask for them if we ever needed any plumbing work in the future!

Been trying for 3 weeks after getting my hot water heater replaced, to get an invoice with a breakdown of what exactly I was charged for, and still haven't recieved it. I feel I was way overcharged considering the other quotes I got. The quotes I received from a couple of other companies...companies with more reviews and higher ratings, were $600 less than I was charged by Tower. I have asked several times to see a statement with the breakdown of the water heater cost and labor, which they have failed to provide. The 2 men who came out were very nice, but the company is sketchy, overpriced, and I will never recommend them to anyone.
ETA: Price is not a fair price compared to other licensed plumbers who I received quotes from that would have charged over $500 less than your company, and these others have more and higher star ratings. I felt since they were already at my home and had already started the work, I couldn't just say no to the price when at that time, I needed my hot water heater replaced and didn't want to risk not being able to get another company to come out that day. I mentioned GC's installing hot water heater tanks, because a hot water heater replacement can be a DIY job for many people, including myself. If I had assistance with lifting the tank I couldn't have swapped it out and done the work. It's not illegal for people to hire licensed GC's to do other trades work, the only issue there is the warranty coverage. I mentioned clients of mine hiring licensed GC's to do a number of projects that may include plumbing and electrical, I didn't say I hired them. I learned my lesson not to trust referrals unless I've done my own research first, I didn't just choose Tower, someone referred y'all and I made the mistake by trusting it was a decent company.
I also still don't have my invoice, after asking for the 5th or 6th time and being told I would receive it.

Super pleased with technician Jeff Clark!

I thought him very personable, respectful and very knowledgeable in his craft explaining thoroughly what needed to be repaired and did the repair in a timely manner so I could get about my day.

Great service from Tower Heating. Keep up the good work and I know you will when you have Jeff Clark on the job.

Thank you!!!! Linda D.

Dustin helped fix my heating after a month of my apartment building attempted and made things worse. He was clearly knowledgeable and able to identify the problems with the system quickly. Dustin helped resolved the problems despite things being improperly installed by the apartment. He was great with communicating the problems with me and explaining the process. Chano came and work on the unit the following week, and I’m so happy with both of their work in making things functional and efficient!

Great experience with Tower, specifically Moe the technician who came to our home. They came out same day of service call to diagnose tankless hot water heater. Advised problem may be with cartridges in the shower itself which will lead us to test other shower to determine real fix needed. Grateful for their honest diagnosis and not trying to sell us parts and services not needed.

My hot water was leaking and caused my neighbors to have damages, Mo and Austin on y’all’s team were amazing this morning! They came in fixe the issue and explained what happened and that it shouldn’t happen in the future! I highly recommend these guys!! 10/10!

I met Craig in a local networking group, and when my hot water heater decided to rupture, I rang him up and he was able to get Monroe, Ian, and Juan over to my place in 1 business day.

Our water heater was a bit odd, so they had to find a solution that would fit, but they stayed with me and it as the found one, took the old one out, installed the new one (which was a bit more complicated than expected), and now we have hot water again!

Thanks Craig, Robert, Monroe, Ian, and Juan!